TroyJonesSF
Member
- Joined
- Jun 11, 2024
- Messages
- 20
- Reaction score
- 6
Me too. When did you order it and get your confirmation? Did you get the 2025 Rebel or the 2025 Rebel X?Rebel with all the options
Me too. When did you order it and get your confirmation? Did you get the 2025 Rebel or the 2025 Rebel X?Rebel with all the options
I don't remember exactly. It wasn't as intuitive to find as with Google. I had to talk with a bot first, then type some word to get a real person. The hours were pretty good - it was like 7a - 7p for chat availability.How did you find Ram Chat? I'd appreciate having the experience. LOL
Can you share the link for chatting with Ram to get an update?Ok, so back to the order update topic...lol.
Just got off a chat with Ram. First thing that was ridiculous is the amount of time it took them to check simple things. I was on the chat for 12 minutes just to get a status update on my order - specifically to check on the estimated ship date.
Adrian (name in the chat) told me that my truck was IN PRODUCTION. I spoke with my dealer last week and he stated that it was still in D1 status. Considering the plant is closed, I find this hard to believe. Maybe it's true - I'll give them the benefit of the doubt.
Adrian also told me that the vehicle's estimated arrival date at the dealership was 8/10. I asked him to clarify this, and he then stated that he meant the estimated SHIP date is 8/10.
I tried to copy/paste the chat once it concluded to post here, but the chat closed before I could do it!
I've recently communicated with the Google Store via chat and it was MUCH quicker and they were much more informed.
Overall, I'd probably give Ram chat a C+ and Google an A (just for reference).
Thanks, worked. it re-directed to FCA Mopar, and I was able to initiate a chat. You start with the bot, but then it quickly directs you to enter "Other" for the brand, and then type "Advocate" in the message box, this gets you to a customer advocate.Well... since I got 2 requests, I took a look.
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I was signed in, so you might have to be signed in. Scroll to the bottom and it's on the left - "Chat Now"
Well let us know what you find outThanks, worked. it re-directed to FCA Mopar, and I was able to initiate a chat. You start with the bot, but then it quickly directs you to enter "Other" for the brand, and then type "Advocate" in the message box, this gets you to a customer advocate.
Update - TL;DR the chat was useless. The person (Ryan) could only give me the same status shown on the order tracker website, and that they did not have the same access as the dealer and basically said for more info you gotta talk to your dealer...Thanks, worked. it re-directed to FCA Mopar, and I was able to initiate a chat. You start with the bot, but then it quickly directs you to enter "Other" for the brand, and then type "Advocate" in the message box, this gets you to a customer advocate.
For me, it's more a self-service capability preference. While my dealer has been responsive, I also don't want to be a pest. Being able to check myself or ask a bot or chat...easy and convenient.To the people trying to reach out to Ram for a date on their trucks, are you not able to reach your dealer and see if they will tell you the date? Anthony at Mark Dodge was able to tell me the estimated mfg date as soon as it was scheduled.
He was able to give me the estimated ship date which is not on the trackerUpdate - TL;DR the chat was useless. The person (Ryan) could only give me the same status shown on the order tracker website, and that they did not have the same access as the dealer and basically said for more info you gotta talk to your dealer...
Surprisingly not… my dealer claims they can’t see any information other than it’s in D status not even D1 although it’s been scheduled for assembly.To the people trying to reach out to Ram for a date on their trucks, are you not able to reach your dealer and see if they will tell you the date? Anthony at Mark Dodge was able to tell me the estimated mfg date as soon as it was scheduled.
2025 Rebel I ordered it Feb 20thMe too. When did you order it and get your confirmation? Did you get the 2025 Rebel or the 2025 Rebel X?
sameSurprisingly not… my dealer claims they can’t see any information other than it’s in D status not even D1 although it’s been scheduled for assembly.