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2025 Ram 1500 Order Updates

TroyJonesSF said:
How did you find Ram Chat? I'd appreciate having the experience. LOL
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I don't remember exactly. It wasn't as intuitive to find as with Google. I had to talk with a bot first, then type some word to get a real person. The hours were pretty good - it was like 7a - 7p for chat availability.
 
PetePA said:
Ok, so back to the order update topic...lol.

Just got off a chat with Ram. First thing that was ridiculous is the amount of time it took them to check simple things. I was on the chat for 12 minutes just to get a status update on my order - specifically to check on the estimated ship date.

Adrian (name in the chat) told me that my truck was IN PRODUCTION. I spoke with my dealer last week and he stated that it was still in D1 status. Considering the plant is closed, I find this hard to believe. Maybe it's true - I'll give them the benefit of the doubt.

Adrian also told me that the vehicle's estimated arrival date at the dealership was 8/10. I asked him to clarify this, and he then stated that he meant the estimated SHIP date is 8/10.

I tried to copy/paste the chat once it concluded to post here, but the chat closed before I could do it!

I've recently communicated with the Google Store via chat and it was MUCH quicker and they were much more informed.

Overall, I'd probably give Ram chat a C+ and Google an A (just for reference).
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Can you share the link for chatting with Ram to get an update?
 
Well... since I got 2 requests, I took a look.

Contact Us | Official Mopar® Site

Contact Mopar® customer support for questions or anything else related to you Jeep, Chrysler, Dodge, Ram & Fiat vehicle ownership experience. Our contact number here.
www.mopar.com www.mopar.com

I was signed in, so you might have to be signed in. Scroll to the bottom and it's on the left - "Chat Now"
 
PetePA said:
Well... since I got 2 requests, I took a look.

Contact Us | Official Mopar® Site

Contact Mopar® customer support for questions or anything else related to you Jeep, Chrysler, Dodge, Ram & Fiat vehicle ownership experience. Our contact number here.
www.mopar.com www.mopar.com

I was signed in, so you might have to be signed in. Scroll to the bottom and it's on the left - "Chat Now"
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Thanks, worked. it re-directed to FCA Mopar, and I was able to initiate a chat. You start with the bot, but then it quickly directs you to enter "Other" for the brand, and then type "Advocate" in the message box, this gets you to a customer advocate.
 
Ski Bum said:
Thanks, worked. it re-directed to FCA Mopar, and I was able to initiate a chat. You start with the bot, but then it quickly directs you to enter "Other" for the brand, and then type "Advocate" in the message box, this gets you to a customer advocate.
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Well let us know what you find out :)
 
Ski Bum said:
Thanks, worked. it re-directed to FCA Mopar, and I was able to initiate a chat. You start with the bot, but then it quickly directs you to enter "Other" for the brand, and then type "Advocate" in the message box, this gets you to a customer advocate.
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Update - TL;DR the chat was useless. The person (Ryan) could only give me the same status shown on the order tracker website, and that they did not have the same access as the dealer and basically said for more info you gotta talk to your dealer...
 
To the people trying to reach out to Ram for a date on their trucks, are you not able to reach your dealer and see if they will tell you the date? Anthony at Mark Dodge was able to tell me the estimated mfg date as soon as it was scheduled.
 
Peterhenric said:
To the people trying to reach out to Ram for a date on their trucks, are you not able to reach your dealer and see if they will tell you the date? Anthony at Mark Dodge was able to tell me the estimated mfg date as soon as it was scheduled.
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For me, it's more a self-service capability preference. While my dealer has been responsive, I also don't want to be a pest. Being able to check myself or ask a bot or chat...easy and convenient.
 
Ski Bum said:
Update - TL;DR the chat was useless. The person (Ryan) could only give me the same status shown on the order tracker website, and that they did not have the same access as the dealer and basically said for more info you gotta talk to your dealer...
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He was able to give me the estimated ship date which is not on the tracker
 
I would take that info with a grain of salt also. I have seen trucks literally stop in the middle of the process and get held up for weeks at a time. Those time frames are best case scenario.
 
Peterhenric said:
To the people trying to reach out to Ram for a date on their trucks, are you not able to reach your dealer and see if they will tell you the date? Anthony at Mark Dodge was able to tell me the estimated mfg date as soon as it was scheduled.
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Surprisingly not… my dealer claims they can’t see any information other than it’s in D status not even D1 although it’s been scheduled for assembly.
 
PetePA said:
Alright, confirmation SHAP is up but slowly ramping to ensure quality:

https://www.reddit.com/r/Stellantis/comments/1eaaebx

You have to scroll through the comments a little.
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I hope so, nothing like waiting for 7 months for the thing and then it has a lot of quality issues. I want my truck badly at this point, but I don't want it to have problems from the get-go either. at this rate I am going to end up having to purchase 2 in the same month as my wife's Buick is coming of lease next month. we are probably going to buy it out since it has less than 20,000 miles on it. but the new truck and her SUV at same time ouch!
 
Well here is my answer: sure didnt need this today

Thanks for patiently waiting, your vehicle has been scheduled for production. Time in this stage varies based on your particular vehicle configuration. But I can see here that the specific time for the milage has exceeded, with regard to this, we will re-assign this case to one of our specialists so that they can coordinate this with the dealership. They will be working directly with you to expedite this matter and will be up for reviewing to find the best options and solutions to you. You will hear back from Specialist within 24 business hours via email if they can't reach you by phone by the contact details you have provided in our system and rest assured that every effort will be made by our team to process this as quickly as possible. Please also save our case number for today at 90631830, for future reference.
 
jhoffman63 said:
Well here is my answer: sure didnt need this today

Thanks for patiently waiting, your vehicle has been scheduled for production. Time in this stage varies based on your particular vehicle configuration. But I can see here that the specific time for the milage has exceeded, with regard to this, we will re-assign this case to one of our specialists so that they can coordinate this with the dealership. They will be working directly with you to expedite this matter and will be up for reviewing to find the best options and solutions to you. You will hear back from Specialist within 24 business hours via email if they can't reach you by phone by the contact details you have provided in our system and rest assured that every effort will be made by our team to process this as quickly as possible. Please also save our case number for today at 90631830, for future reference.
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very similar the one I got 3- 14 days ago. I'm still waiting on mine to move. and they say its scheduled, but it hasn't hit D-1 yet.
 
jhoffman63 said:
Well here is my answer: sure didnt need this today

Thanks for patiently waiting, your vehicle has been scheduled for production. Time in this stage varies based on your particular vehicle configuration. But I can see here that the specific time for the milage has exceeded, with regard to this, we will re-assign this case to one of our specialists so that they can coordinate this with the dealership. They will be working directly with you to expedite this matter and will be up for reviewing to find the best options and solutions to you. You will hear back from Specialist within 24 business hours via email if they can't reach you by phone by the contact details you have provided in our system and rest assured that every effort will be made by our team to process this as quickly as possible. Please also save our case number for today at 90631830, for future reference.
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I don't understand the mileage comment that they made.

"But I can see here that the specific time for the milage has exceeded, with regard to this, we will re-assign this case to one of our specialists so that they can coordinate this with the dealership."

I'm sure they were referring to the ordering process?
 
jhoffman63 said:
Well here is my answer: sure didnt need this today

Thanks for patiently waiting, your vehicle has been scheduled for production. Time in this stage varies based on your particular vehicle configuration. But I can see here that the specific time for the milage has exceeded, with regard to this, we will re-assign this case to one of our specialists so that they can coordinate this with the dealership. They will be working directly with you to expedite this matter and will be up for reviewing to find the best options and solutions to you. You will hear back from Specialist within 24 business hours via email if they can't reach you by phone by the contact details you have provided in our system and rest assured that every effort will be made by our team to process this as quickly as possible. Please also save our case number for today at 90631830, for future reference.
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Similar to what I was told 3 days ago. They did email me with another cookie cutter response saying it was being escalated blah blah blah… and that it is best to check in for status updates with my dealership.
 
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