TSB #24-001-20 A/C Fix. Has anyone had it done yet? Plus are you happy with the results?

[ny2az]

my 2020 limited A/C was horrible here in the AZ heat last year ... today with the 21' limited and temp's in the mid to high 90's .. it blows cold and works just as it should ... so glad they got it corrected ...

 

[TrboDeezl]

Good news, I assume you found no other "collateral damages" from the job?
I have a 2021 so far AC seems to be working fine but I had a bad leather dash pad that they are getting ready to replace, so same dash tear out job, I am thinking they are probably getting pretty good at this procedure at most major dealerships....

No other damages found so far!

 

[bass3859]

Well, add me to the list of those getting pushback from the dealer to do this fix. I visited my local dealer today, all 6 pages of the TSB in hand, to discuss the repair. Service advisor said it would have to come in for diagnosis first. I pointed out the diagnosis section of the TSB that says if the customer describes the problem, complete the repair, only to be told that if the dealer ordered the parts and this isn't the problem, the dealer would be on the hook for the cost of the parts. I do have an appointment to take it in on April 20.

I know some have said don't accept this type of a reponse from the dealer and keep on them about what is specified in the TSB, but I guess I just don't want to start banging my head against a wall only to keep getting the same answer from the dealer. With that said, while I may email the dealer, I have already asked for assistance from @RamCares. Hopefully they can set the dealer straight.

Wish me luck.

 

[Rebelguy2020]

I just got my truck back from the dealer, they did the throttle response service bulletin, and it was there for the AC TSB but they told me it was low on refrigerant, so I’ll see this summer. They also told me they ordered shims for my tailgate, apparently there is some sort of TSB for that.

 

[cj7]

I just got my truck back from the dealer, they did the throttle response service bulletin, and it was there for the AC TSB but they told me it was low on refrigerant, so I’ll see this summer. They also told me they ordered shims for my tailgate, apparently there is some sort of TSB for that.

What’s the “throttle response” TSB?

 

[moosem]

I am dropping my truck off tomorrow for evaluation. Wish me luck!

I received word from the dealership that Chrysler (whatever they’re called) has given them the green light to proceed with the TSB on my truck.

All the parts are on order and they will call me to make an appointment once everything is received. They even agreed to provide a loaner vehicle should it take more than one day.

 

[dsmonline]

Well, add me to the list of those getting pushback from the dealer to do this fix. I visited my local dealer today, all 6 pages of the TSB in hand, to discuss the repair. Service advisor said it would have to come in for diagnosis first. I pointed out the diagnosis section of the TSB that says if the customer describes the problem, complete the repair, only to be told that if the dealer ordered the parts and this isn't the problem, the dealer would be on the hook for the cost of the parts. I do have an appointment to take it in on April 20.

I got the same response, said they still have to diagnosis it first. They took the truck back to check it, said it should take less than hour. After 30 minutes or so, said freon level was pretty low and they will top it off so I can see if it helps. Got a trip to Death Valley in a couple of weeks, if it is acceptable, I will probably let this go as I do not like the idea of them spending 5 or 6 hours tearing my dash apart.

 

[brian42]

I got the same response, said they still have to diagnosis it first. They took the truck back to check it, said it should take less than hour. After 30 minutes or so, said freon level was pretty low and they will top it off so I can see if it helps. Got a trip to Death Valley in a couple of weeks, if it is acceptable, I will probably let this go as I do not like the idea of them spending 5 or 6 hours tearing my dash apart.

Just got the call from the dealership saying it passed the "cooldown test". This is my 2nd attempt to get the TSB and second blocked shot.

I'll have to see what my FCA Case Manager says but I'm not hopeful. The first round was the same result with the Case Manager siding with the dealership.

The only thing I did different this time was take a copy of the TSB in for them to see/have and start an FCA case before the appointment.

My A/C is disappointing and is the only real sore spot I have with my truck. At this price point is should be a lot more effective than it is for me.

The dealership has been good to me since I've had the truck (I did not buy it from them) and, even though they are pushing back on this, have done right by me on the other 99% of things I've brought it in for. This is my 9th visit to them since I've bought the truck. The first 8 were under the basic warranty and they gave me a loaner every time I brought it in so they are better than most in my book.

It is bittersweet as I won't get my A/C "fixed" (pending my Case Manager telling to pack sand) but I also won't have my dash ripped apart. They also are going to replace my gas tank for my filling issue so I can't be completely disappointed.

If I happen to take it in for something else and the weather is hot then I'll complain about the A/C again. For now I'll live with it and enjoy the fact that it's still light years better than my last truck.

 

[Jimmy07]

Well, add me to the list of those getting pushback from the dealer to do this fix. I visited my local dealer today, all 6 pages of the TSB in hand, to discuss the repair. Service advisor said it would have to come in for diagnosis first. I pointed out the diagnosis section of the TSB that says if the customer describes the problem, complete the repair, only to be told that if the dealer ordered the parts and this isn't the problem, the dealer would be on the hook for the cost of the parts. I do have an appointment to take it in on April 20.

I know some have said don't accept this type of a reponse from the dealer and keep on them about what is specified in the TSB, but I guess I just don't want to start banging my head against a wall only to keep getting the same answer from the dealer. With that said, while I may email the dealer, I have already asked for assistance from @RamCares. Hopefully they can set the dealer straight.

Wish me luck.

I got the same response, said they still have to diagnosis it first. They took the truck back to check it, said it should take less than hour. After 30 minutes or so, said freon level was pretty low and they will top it off so I can see if it helps. Got a trip to Death Valley in a couple of weeks, if it is acceptable, I will probably let this go as I do not like the idea of them spending 5 or 6 hours tearing my dash apart.

Just got the call from the dealership saying it passed the "cooldown test". This is my 2nd attempt to get the TSB and second blocked shot.

I'll have to see what my FCA Case Manager says but I'm not hopeful. The first round was the same result with the Case Manager siding with the dealership.

The only thing I did different this time was take a copy of the TSB in for them to see/have and start an FCA case before the appointment.

My A/C is disappointing and is the only real sore spot I have with my truck. At this price point is should be a lot more effective than it is for me.

The dealership has been good to me since I've had the truck (I did not buy it from them) and, even though they are pushing back on this, have done right by me on the other 99% of things I've brought it in for. This is my 9th visit to them since I've bought the truck. The first 8 were under the basic warranty and they gave me a loaner every time I brought it in so they are better than most in my book.

It is bittersweet as I won't get my A/C "fixed" (pending my Case Manager telling to pack sand) but I also won't have my dash ripped apart. They also are going to replace my gas tank for my filling issue so I can't be completely disappointed.

If I happen to take it in for something else and the weather is hot then I'll complain about the A/C again. For now I'll live with it and enjoy the fact that it's still light years better than my last truck.

They can not properly diagnose this issue because the “passing” baseline numbers of the cool down test are originally based off of a faulty HVAC system. This is the EXACT reason that this TSB is a “customer concern” TSB. If the symptoms are described, it gets fixed. That is why the very last paragraph of the TSB instructs the dealer to use fault code CC for the repair. That means they get paid no matter what.

 

[Rebelguy2020]

What’s the “throttle response” TSB?

I’m not sure if it was a TSB or simply an update/recalibrate, I will look at the receipt in the morning.

 

[bass3859]

They can not properly diagnose this issue because the “passing” baseline numbers of the cool down test are originally based off of a faulty HVAC system. This is the EXACT reason that this TSB is a “customer concern” TSB. If the symptoms are described, it gets fixed. That is why the very last paragraph of the TSB instructs the dealer to use fault code CC for the repair. That means they get paid no matter what.

Agreed 100%. I studied the TSB at length later yesterday. What I came away with is that the diagnosis procedure is to perform the repair if the customer reports the symptom/condition that is identified in the TSB. Not to measure the ambient air temperature, stick a thermometer in the vents, and see if the output air temp from the vents is within the now faulty specs. Hopefully @RamCares will help me out.

 

[Neurobit]

I am scheduled to take mine in on Monday morning to get this done. I emailed my service advisor about a week ago and had me wait until the parts were in. I’ll post back once it gets done.

 

[Willwork4truck]

Got my truck back. No squeaks or rattles. It’s been too cold to test the AC. Will report back next week when I head to NC. So, since I got the truck I’ve complained about very low power USB ports. I mean like my iPhone 12 will charge like 1% every 10 minutes. They found a shirt in the center stack they fixed. Result (or side effect) of that is my phone and all the other ports now charge at what I would call full speed. Not fast like a USB C PD charger but like a normal charger. I’ll take it!


Sent from my iPhone using Tapatalk

So some interior assembly worker literally gave you “the shirt off his back”?

Just kidding. Short/shirt...

 

[RamCares]

Well, add me to the list of those getting pushback from the dealer to do this fix. I visited my local dealer today, all 6 pages of the TSB in hand, to discuss the repair. Service advisor said it would have to come in for diagnosis first. I pointed out the diagnosis section of the TSB that says if the customer describes the problem, complete the repair, only to be told that if the dealer ordered the parts and this isn't the problem, the dealer would be on the hook for the cost of the parts. I do have an appointment to take it in on April 20.

I know some have said don't accept this type of a reponse from the dealer and keep on them about what is specified in the TSB, but I guess I just don't want to start banging my head against a wall only to keep getting the same answer from the dealer. With that said, while I may email the dealer, I have already asked for assistance from @RamCares. Hopefully they can set the dealer straight.

Wish me luck.

Hi Bass3859, we received your PM and have responded. Please continue to work with us there as we try to get this resolved as best we can.

Michelle
Ram Cares

 

[brian42]

They can not properly diagnose this issue because the “passing” baseline numbers of the cool down test are originally based off of a faulty HVAC system. This is the EXACT reason that this TSB is a “customer concern” TSB. If the symptoms are described, it gets fixed. That is why the very last paragraph of the TSB instructs the dealer to use fault code CC for the repair. That means they get paid no matter what.

You would think they would take on the work for the guaranteed payday from Stellantis...but no.

This time around I brought in a copy of the TSB and went over it with my Service Advisor. I even left the copy with him and he stapled it to the work order for reference...and got the same result.

The Stellantis Case Manager has already "talked" with the dealership. I'm not sure what was said but the dealership has not changed its mind. The dealership has done right be my for everything else and I'm not interested in wasting another couple of weeks going back and forth with case management again for no change in result so I closed the case.

Two cases with Stellantis customer care and two fails. I'd try a third time but it would be the true definition of insanity (doing the same thing and expecting a different result).

I'll probably visit a couple of other dealerships and if they will do it based on seeing the the TSB then I'll have it done otherwise I'll move ceramic tint higher on the wish list.

 

[Aseras]

After the 3rd time send them a notice of defect and go the lemon route. Presto, now you have leverage they will not deny you the 4th time and any thing else, free truck.

 

[SkittleRam]

I’m super happy with my experience with this. I sent the service manager an copy of the TSB and asked when I could drop mine off. Gave him the vin etc. dropped my truck off a week later. They had already ordered the parts and my truck was finished at noon the next day.

Wow! That is fantastic service!

 

[Neurobit]

Wow! That is fantastic service!

Indeed it is. I have a great service advisor but he just emailed me that the tech was checking freon levels. Sheesh.
I replied that per FCA, they HAVE to do this is as I described the symptoms.

I've had crap AC for almost three years and they pulled the same low freon shenanigans when I first bought the truck. Waiting for a response to see if they are going to do this or not. Very frustrating.

 

[RamCares]

Dropped my truck off a week ago at the dealer for this fix. Spoke to the dealer today and they have applied the fix with all the new TSB parts, put the interior back together (dash does have to come out), and it still does not work properly according to the dealer. Taking too long to cool down and vent temps are not cool enough. Supposedly the tech at the dealer is communicating with the folks at RAM on how to fix this. Dealer currently has no estimate as to when I will get my truck back.

Today was the fourth time in 3 weeks the dealership promised my truck would be ready and didn’t bother to call me to tell me it wouldn’t be.

I am dropping my truck off tomorrow for evaluation. Wish me luck!

I just got my truck back from the dealer, they did the throttle response service bulletin, and it was there for the AC TSB but they told me it was low on refrigerant, so I’ll see this summer. They also told me they ordered shims for my tailgate, apparently there is some sort of TSB for that.

Hello everyone, we would like to ensure that you all are aware that our team is available to you for support when addressing this concern with your dealer! If you find that additional assistance is needed during your vehicle service, please do not hesitate to follow up with our team in a private message. We would be more than willing to connect you and your dealer to a specialist whom will assist as your advocate throughout that process. Thank you!

Kathryn
Ram Cares

 

[Neurobit]

Hello everyone, we would like to ensure that you all are aware that our team is available to you for support when addressing this concern with your dealer! If you find that additional assistance is needed during your vehicle service, please do not hesitate to follow up with our team in a private message. We would be more than willing to connect you and your dealer to a specialist whom will assist as your advocate throughout that process. Thank you!

Kathryn
Ram Cares

Hi Kathryn.
I may have to ping you if my dealer does not want to address this (see my post above yours).
Waiting to hear back.

Thanks,