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RamCares
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  • Was wondering if anyone knows what this creaking noise could be?

    RamCares
    RamCares
    Hey there,

    If you decide to take this to your local dealership for repair, please reach out to us via direct message.

    Callie
    Ram Cares
    B
    Brodakhan
    Hi Callie, I've brought it to the dealer several times for this issue and they haven't been able to figure out what the cause is. It only happens when you're taking sharp turns. Can't be reproduced when it's not moving or on a lift.
    B
    Brodakhan
    And to reply to Slippy's Dad, you're listening for the wrong noise. At the very start of the video, you can hear a low-pitched groaning/creaking noise. And it's reproduced with almost every turn. Turn the volume up if you can't hear it.
    Is there a way to check my case status since my case worker is not answering my calls or getting in touch with me?
    RamCares
    RamCares
    Hey there!

    We'd be happy to look into your case for you! Would you mind sending us that case number via direct messaging?

    Callie
    Ram Cares
    Still no reply from RamCares
    PLANMAN5740
    PLANMAN5740
    And still waiting
    RamCares
    RamCares
    We appreciate your patience as we got back to you! Unfortunately, Ram Cares is not a chat service and we answer messages in the order that we receive them. Please know that you are always welcome to call 1-866-726-4636 for the fastest assistance.

    Callie
    Ram Cares
    Brutal_HO
    Brutal_HO
    I would also point out that the @RamCares team operates here and on many forums as a courtesy to members and the official contact method is through the number given. Too many assume this forum (and others) are official channels and they are not.
    Is Dodge addressing the fueling problems with the Rams? My dealer has 3 trucks in the shop and seams to not have direction. Replaced the filler tube on mine, still won't take fuel.
    RamCares
    RamCares
    Hey @PLANMAN5740 ,

    If you'd like some assistance with Ram Truck while it's in the shop, we'd be happy to assist you. Please send us a DM!

    Callie
    Ram Cares
    PLANMAN5740
    PLANMAN5740
    sent through the contact us thread, hope that is correct.
    RamCares
    RamCares
    Hey there,

    We didn't receive your message! One our profile, if you select "Start Conversation", we can help you there!

    Callie
    Ram Cares
    2020 Ram 1500, the rear window just started to leak and the leak is heavy, found the common frame cracks on the rear window. I am out of factory warranty 63K, is there any chance i would be able to receive some help with the window replacement?
    RamCares
    RamCares
    Hey there!

    We'd love to get you some help with this! Please send us a DM so we can dig into this concern together :)

    Callie
    Ram Cares
    R
    Regilliwret
    I'm having this same issue on my 2019 Ram 1500 Laramie that I purchased used in Jan 2022 with ~20K miles (now has 32.5K miles). I'm outside of my 3month/3,000 miles comprehensive warranty. In 1yr I've had multiple issues with this truck. I've started a conv. with you hoping that you can help me get this covered, because my dealer wants me to pay $1,300 out-of-pocket to fix what is clearly a defect
    R
    Regilliwret
    Just saw that you've already replied to my DM, Callie, thanks! Replying now.
    2022 ram, bubbles in paint on roof . Repainted roof still has bubbles / dust in paint / overspray paint lines after the tape was removed I want to contact RAM to see if they will do anything about it a brand new truck with bad paint is not acceptable ( how do I know if the rest paintjob is good when the roof is already peeling off. The original bubbles were much bigger than the ones included with the repaint.
    RamCares
    RamCares
    Hey there,

    We'd love to get you some help with your paint. Can you please send us a direct message so we can dig into this with you?

    Callie
    Ram Cares
    I have had this 2019 RAM where the grille mounted air shutters seem to deploy at a variety of temperatures when below 35 MPH in traffic bringing the coolant temperature up from 204 deg F to 224 to 228 deg F. I don’t understand if these high, too high, of temperature is warranted by design or mechanical failure. I have been trying to find out what the design parameters are but no one including FCA US LLC can tell me.
    RamCares
    RamCares
    Hey there, Jeff1322,

    We would love to get you some help with this. Can you please send us a direct message?

    Callie
    Ram Cares
    I own a 2020 1500 Laramie Sport. I have had the rear glass replaced due to cracked and leaking frame, when I am still having the same issue. I currently have 43k on the clock. Is this something that can be fixed since I am outside the manufacturers warranty? Thanks.
    RamCares
    RamCares
    Hey Jayturk,

    Can you please send us a direct message so that we can dig into this with you?

    Callie
    Ram Cares
    R
    ramrebel1500
    I sent you one also. I have a 2019 Ram Rebel with 20k miles and my back glass is leaking. The dealership is telling me that my extended warranty will not cover this issue.
    Hello Ram Cares,

    Purchased a used 2019 Dodge Ram 1500 Laramie Longhorn from Capital CJD in Garner North Carolina in August of last year. I noticed last week the leather dash material is separating from the dash. I do have an extended warranty on the vehicle. I took it to the dealership I bought it from and they said it was not covered. The truck is still at the dealership.

    Thanks,

    Russell
    Hello Ram Cares,

    I’ve got a UCONNECT error message for the last 3 weeks. It’s a 2022 Ram.

    VIN # 1C6SRFHT5NN171716

    Could you assist me with this ?

    Thank you kindly,

    Ed
    RamCares
    RamCares
    Hello Em5464,

    Thank you for grabbing our attention. Can you please send us a PM inbox regarding this. Also, are you receiving Uconnect Box error message?

    William
    Ram Cares
    2019 longhorn with 19k miles. Dash bubbled all over. Truck never sits in sunlight or outside to speak of besides while driving. Have a case number, been to dealer for them to submit pics but still no response 2 months later. Out of warranty due to time. Anyone else dealing with this? 5 rams so far but highly doubting a 6th...
    RamCares
    RamCares
    Hey there,

    We'd love to look into this with you via direct messaging! Can you please send us a DM?

    Callie
    Ram Cares
    D
    Drich69
    1jwhite mine is doing this also
    I have a RAM 1500 with 22XXX miles on it, and I purhcased MAX Care 8 year 100,000 mile warranty when I bought the truck new.

    My truck is currently at Sterling Heights Dodge.

    My service Advisor is Evan.

    Can you get in touch with me and help me out?

    Thanks!

    • Like
    Reactions: GP-TEK
    RamCares
    RamCares
    Hey ms2019,

    We'd love to see how we can assist you. Can you please send us a direct message so we can dig into this deeper? Thank you so much!

    Callie
    Ram Cares
    Hello,
    I have a 2019 Ram bighorn 1500 that has several issues. First is the infamous cracked back window frame that is leaking. I also have a loud whistle noise coming from windshield or dashboard while driving. Lastly the car play feature on my radio stopped working. Dealership charged me to update which didn’t work and now ordered a replacement radio to install.
    I own a 2019 1500 Big Horn, and I’ve encountered my second rear window leak. I had the first fix and noticed the second leak about 6 weeks ago and immediately took it into my dealer. After the fix we had a rainstorm and the leak was worse than when I brought it in and damaged my headliner. My dealer is claiming the headliner will not be under warranty even though the fix was clearly not done correctly.
    I have a 2019 Ram 1500 with the back window leak. The trim is cracked in 3 pieces as are many other angry customers. The service rep stated that since there is no history of the repair , no previous attempts at having the window fixed, no Ram loyalty to brand (which we have only ever owned Dodge, Jeep, Chrysler vehicles and makes no sense) they can not help with the issue. What can I do to get this window fixed?
    J
    jhartem
    There is only 34000 miles on the vehicle. I have contacted both Ram customer service and Ram complaint department with no help.
    I have a 2019 Ram 1500 and the chrome piece covering the sensors on the driver's side door handle fell off while I was driving. I noticed it when I parked. The dealership says that I have to replace the entire door handle and that it's not covered under the extended warranty 8/75 maximum care that I purchased through the dealership. They want several hundred dollars to replace it.
    RamCares
    RamCares
    Hi Ralph67,

    We're sorry to hear about this. We'd like to assist you. Let's move this conversation over to direct message so that we can dig into this.

    Callie
    Ram Cares
    I have a 2020 Ram 1500 Laramie and I started hearing a humming sound coming from the rear end. Took the truck in and they said they needed to change the ring and pinion gear. The dealership cannot get the part and they have had my truck since March 15.
    • Sad
    Reactions: HeavyRotation
    RamCares
    RamCares
    Hi there,

    We've replied to your direct message! Let's continue our conversation there!

    Callie
    Ram Cares
    Back window leak. Dealer fixed but not interior ceiling staining.
    Hard gear shift when slowing down to stop. Yesterday for had "Shift to P..." while engine/lights sounded & felt like in process of shutting off, then thankfully returned to full power. While turning from busy street into driveway.
    2020 1500 BigHorn ~36k purchased new from dealer, extended 80k warranty.
    RamCares
    RamCares
    Hi,
    We would like to look into this situation further for you and see if there is any opportunity to assist. Please feel free to send our team a private message with additional details.

    Rob
    Ram Cares
    I have the same issue as others with a cracked rear window frame and leaking water badly. Dodge and ASC refuse to cover this known issue. 2019 RAM Bighorn, 60k miles. Any help?
    • Like
    Reactions: Deannaselbow
    RamCares
    RamCares
    Hi,
    We responded to your message, please take some time to review it and get back with us at your earliest convenience.

    Rob
    Ram Cares
    • Like
    Reactions: yrral
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