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RamCares
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  • Have a 2019 ram 2500 Still in warranty.
    While I was driving I lost all power train. After the dealer said the warranty would cover, they diagnosed the issue, that there was a crack in the transfer case extension housing that eventually gave way. they are saying that since the vehicle was in an accident (front damage) they won’t warranty the repair.
    Frustrated that they are blaming an issue unrelated to an accident.
    RamCares
    RamCares
    Hi there,

    This is regretful to hear. Our team would like to look into this. Please private message us, so we can better assist you. Thank you.

    Gia
    Ram Cares
    I have a 2022 Ram 1500 Larame 12" screen. I recently started to get the message "satellite hardware error" I reboot the radio and then it works but after the truck is shutoff like over night the message comes back. Any ideas? This is getting irritating.
    K
    knelso4
    Dealer installed TSB for power steering "grinding" noise on a slow turn -- and charged almost $200 for it (Slightly discounted from 1 hour of diagnosis, even though the ride to show the symptom took 15 minutes and I told them about the TSB.) Is that proper customer service? Should have been no charge.
    Hello Ram Cares, I have a 2021 Big horn Quad cab with a rear window leak confirmed by my local dealership. The vehicle is under 36k miles and 36 months but the dealer is stating that the window is only covered under a 12/ 12 k warranty. Are you able to assist in this situation?
    HSKR R/T
    HSKR R/T
    Tell your dealer that it's not the glass, itself, that is leaking, but the seal. Almost everyone who has had the leak under the bumper to bumper warranty has had it replaced, no questions asked
    Coming up on my end of warranty. just got the rear window leak. looks like its coming from the trim area on top, both sides. Seems like I'm getting pushed off now, pretty sure the guy said there is no fix for what i described. He ordered the third brake light that's on back order. I have a feeling this will go on past my warranty, shouldn't I be covered since the problem started before it ended?
    Just bought a 2024 Ram 2500 Power Wagon. The truck has about 900 miles on it and noticed/ and measured that its sitting 1 inch lower on the drivers side than the passengers side. I have less than a 1/4 tank of fuel. It's very noticeable. Can I have help on why this is. It's never been off road. [email protected] is my email address. Thanks

    Tim
    Brutal_HO
    Brutal_HO
    You posted you email address in a "profile post" which is publicly visible.

    Also, you may want to head over and join the sister site HDRAMS.COM, this is the 5th gen (1500) site and the HD forums were moved to a separate site several years ago.
    MichaelFoybert
    MichaelFoybert
    @RamCares is absolutely useless now. Apparently they outsourced to a new media company and you cant even get someone with any type of vehicle knowledge to talk to.
    Ive been dealing with my destroyed, peeling dashboard on my 2019 Limited for 2 years and absolutely nothing. the entire dash has delaminated... I find it ridiculous that a vehicle that is only 4 1/2 years old has had this many issues.
    • Like
    Reactions: Deezl
    Hello, new 2024 1500, 1m old, 2200 on it now, 5.7 ETorque, A S S never kicked in, always says "not ready" on the dash. No errors, no codes, any ideas?
    RamCares
    RamCares
    Hi! Thanks for commenting on our profile. We would like to dig a bit deeper. Please send us a private message with the date of your last dealer appointment to get started!

    Hannah
    Ram Cares
    RamCares doesn't care. I PM'd about my new 2023 Ram 1500 Limited being unusable at the dealer for 6 weeks (no loaner), an unworkable situation for me having a newborn at home. No response for over three weeks! As a first time RAM owner, Chrysler's customer service has been extremely poor. Case managers that don't respond beyond the first phone call. I can't get a hold of any US-based Chrysler employee who cares.
    HSKR R/T
    HSKR R/T
    I was able to live chat with RamCares through the Mopar owners website when my truck was at the dealer. If you are just looking for an immediate response, might try that.
    U
    I'd like to buy the chrome inserts for 4 door handles and tailgate latch on my 21 ram crew cab. I can't find where you can just buy the inserts? I don't want to replace all the handles/ latch. It appears that those inserts are just stuck in handle with glue. Seems like you should be able to get those from the oem without buying the whole thing. Any help is appreciated.
    1923bob
    1923bob
    I think you can get them on Amazon
    Brutal_HO
    Brutal_HO
    RamCares is a social media team, they will just tell you to call a dealer.
    I have a 2019 1500 rear window leak. Took it in to dealer , they claimed it was the third brake light seal,replaced it but no luck.......still leaks when heavy rain. What's the deal ?
    D
    Devildg4671
    Might be the back glass. My 19' Ram Rebel with less than 60k miles is currently having the same issue, dealership quoted me roughly $1,700 to replace the back glass and suggest I contact FCA, which denied my request to be covered or reimbursed. I did manage to have them escalate the issue for further evaluation but I am not confident it will be covered. @RamCares
    D
    Devildg4671
    I am also having to have both exhaust manifolds replaced due to cracks. Two years ago, the fuel injectors were all replaced due to issues. Why can't a manufacturer produce a decent quality truck. @RamCares
    Hello RamCares,

    I am reaching out about an issue with my 2020 1500 Limited.

    This problem started in January. The engine would shut off and the truck would go into park.

    The problem resurfaced about 1 month ago. I would like to change the RF Module. The dealership is quoting $290 for the part and $1127 for the labor to replace it.

    I opened another case with Ram.

    Case #: 883 744 29



    -George Adzich
    Brutal_HO
    Brutal_HO
    Not sure if you're aware, but you made a profile post, this is not a private message to ramcares.
    • Like
    Reactions: GMetal
    G
    GeorgeA
    Thank you - I messed up
    Hey @RamCares I took my 5th gen 1500 into (Brunswick RAM in Ohio) get recal work on HI stop lamp seal leak issue. It wasn't the seal, but the cracked rear window frame isse. Svc advisor stated it shoudl be under warranty until 85k but but for some reason MY VIN was not uncluded in that. I'm at 71k miles.. Any ideas or thoguhts about what I can do?
    RangerBayn
    RangerBayn
    The service advisor specifically said he had repaired other 5th gen rear cracked windows under warranty with less miles than mine, but coudln't pull up my VIN under the warranty. He suggested I reach out to RAM directly. Thank you!
    I own a 2020 Ram 1500 which I bought used. I came across a thread on here discussing gas pumps shutting off prematurely because I am having the same problem. Is there a recall for this issue? It sounds like an expensive repair and I am out of warranty.
    R
    regor-leon82
    I too am having the same issue, and it takes forever at the pumps when I can actually get it to fill my tank. Mine is a 2021 Ram 1500.
    Looking for information about rectifying the delamination of my leather dash, 2020 Ram 3500 longhorn, with 40000 miles on it. Is there anything that can be done? Thank you.
    I have a 2022 and Have leaks in the back window on both sides is this covered under an extended warranty? TSB?
    @RamCares how do we resolve the replacement app for UCONNECT not loading our information. MY MOPAR seems to work, but the new RAM app requires the VIN number and then reports the vehicle cannot be added and to call the listed number, which takes you to SIRIUS and they say it should work and to wait an hour for it to load. it seems like they are pushing you towards a paid subscription. thanks
    Hi, is possible please update my Uconnect? Here is my VIN 1C6SRFHT0NN112153.

    Sometimes Fronek, black screen and no memory “volume” setup.

    Thanks
    Curious about any updates for the eco diesel Hpfp recall. Was told by the dealership that the parts were being shipped out on august 15. Is this true or are we being dragged along to keep us from buying something else?
    I have a 2020 Laramie 1500 that just started having the rear window leak. Dealership has a glass specialist who said that the 3rd brake light was leaking and fixed that but said the entire rear window needs to be replaced ($1542). It has about 58k miles on it. With this known issue, is there any way to get this fixed without me having to pay $1500 to get it done? Thanks!
    RamCares
    RamCares
    Hi,
    Recently there was a Technical Service Bulletin (TSB: 23-016-21 REV. A ) that appears to address concerns similar to the symptoms that you are having with your vehicle. To ensure this TSB applies, we would like to get you back into the dealer to have a qualified technician review the details of the TSB and specifics of your vehicle.
    Sylvia
    Ram Cares
    L
    Larryb116
    Had the same issue with my rebel, used silicone around window frame. So far so good!
    G
    Geneva Dave
    I had my rear window replaced with an aftermarket version that does not use plastic in the frame. I can't believe that Ram is not offering to fix all these trucks. Hopefully there will be a class action lawsuit and I can get reimbursed for the $900 I had to spend to fix this design flaw.
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