Don't let them tell you they can't replicate the issue. Force them to perform the TSB if you experience the described symptoms.
They did replicate the issue, which is good.. at least they’re admitting that there is something wrong, which is better than the last time I tried a couple of years ago.
They are seeking consultation from FCA...or, uh...Stellantis whatever they’re called these days..
They said that the sensors are reading the temp incorrectly or something.. the service manager told me he wants to wait and see how corporate advises him to proceed before performing the TSB because it’s so invasive.
He would rather avoid having to perform it if possible.. I don’t disagree with that. I would rather that they don’t have to take my dashboard out unless it in necessary.
He said he would call me back next week after he hears back...