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Limited Leather dash delamination.

BMem said:
I have an appointment for the dealer to look at it. I did buy it new in February 2019 and found on the forum a lot of these also experienced leaking air through the door seals.
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Any updates on this? Will they do the repair? Warranty or out of pocket? Cost? Turn around time?
 
1500DFW said:
Any updates on this? Will they do the repair? Warranty or out of pocket? Cost? Turn around time?
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If in warranty, they will REPLACE your dash which is a full-day job. They do not repair the leather or the dash...they rip out the entire dash and install a new one. The sad part is that nothing has changed, so the new one could do it again in time. If you are out of warranty, you are SOL.
 
securityguy said:
If in warranty, they will REPLACE your dash which is a full-day job. They do not repair the leather or the dash...they rip out the entire dash and install a new one. The sad part is that nothing has changed, so the new one could do it again in time. If you are out of warranty, you are SOL.
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Not to mention any squeaks associated with the dash swap...
 
wallyuwl said:
How has your 2021 been with this issue?

Is there a consensus as to how to prevent it? Like putting ceramic window covering (clear or slightly tinted) on the windshield? It sounds like only using leather products and not Armor-All type products on the dash is also advised?

Trying to figure out how widespread this problem is, as I have a Limited on order (indigo/frost).
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What leather products do u reccomend for dash?
 
Topsella40 said:
What leather products do u recommend for dash?
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Funny that you ask. With all of the issue happening with delimitation...and it's just a matter of time...anything you put on the dash could be used against you by the dealer to deny a claim...I have heard of others having this issue with RAM and their dealers. If you are out of warranty, I have always liked Lexol products. They have en around FOREVER and make very high-quality products. You can find their products most anywhere, but here's a link:

Lexol Leather Care Products

Lexol Leather Care - Lexol For Leather... For Always. If youve been to a dermatologist in the last ten years, hes probably told you not to wash your face with soap. Its dries out your skin and leaves a sticky residue that is not good for your ...
www.autogeek.net www.autogeek.net
 
Has anybody gotten their dash replaced? How long did it take? Any rattling issues? Everything fit correctly? Any issues after completed?

I’m having mine done at the RAM dealership through CarMax’s warranty. So no cost to me. I’m having them do the air conditioning TSB while they’re in there too.
 
1500DFW said:
Has anybody gotten their dash replaced? How long did it take? Any rattling issues? Everything fit correctly? Any issues after completed?

I’m having mine done at the RAM dealership through CarMax’s warranty. So no cost to me. I’m having them do the air conditioning TSB while they’re in there too.
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Several folks had it done. Some with better results than others. Some it turned out great...others they forgot to hook up a few wires :oops: I haven't hard of any "rattle" issues after the work was done, but it is a full day job...like 8+ hours. It's major surgery and I decided to trade in my 19 for a 21 after it did it since I didn't trust the fact its would be 100% after they did it. The bigger issue is that it can/will happen again as the new dash is no different than the one they're replacing. RAM really needs to get their $hit together!
 
securityguy said:
Several folks had it done. Some with better results than others. Some it turned out great...others they forgot to hook up a few wires :oops: I haven't hard of any "rattle" issues after the work was done, but it is a full day job...like 8+ hours. It's major surgery and I decided to trade in my 19 for a 21 after it did it since I didn't trust the fact its would be 100% after they did it. The bigger issue is that it can/will happen again as the new dash is no different than the one they're replacing. RAM really needs to get their $hit together!
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Well that’s disheartening. Hopefully there are no issues and it at least lasts a few years. One last question, when you got yours replaced did the new dash have the accent lighting that runs along the glove box and under the gauges and all that? I heard that they removed that in later years. My 19 has it and it’s one of my favorite features. I’d hate to lose it because of a new dash. And have to reinstall it myself at my cost.
 
1500DFW said:
Well that’s disheartening. Hopefully there are no issues and it at least lasts a few years. One last question, when you got yours replaced did the new dash have the accent lighting that runs along the glove box and under the gauges and all that? I heard that they removed that in later years. My 19 has it and it’s one of my favorite features. I’d hate to lose it because of a new dash. And have to reinstall it myself at my cost.
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I had mine done, took 1 day. No rattles or any misfits on anything. Looks like the day it was bought.
 
Hey everyone,

If anyone is experiencing an issue with their leather dash, please reach out to us. We'd like to get you some assistance.

Callie
Ram Cares
 
securityguy said:
If in warranty, they will REPLACE your dash which is a full-day job. They do not repair the leather or the dash...they rip out the entire dash and install a new one. The sad part is that nothing has changed, so the new one could do it again in time. If you are out of warranty, you are SOL.
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The dash on my 2019 Limited was bubbling at 8000 miles. Unfortunately, it was one month out of warranty and they wouldn’t repair it. I live in a mild climate (Bay Area) so it’s not just an issue with the heat over time. It’s obviously a defect with their adhesive. I wish they would take responsibility for it. On cold mornings the dash is so wrinkled that the speaker on top of the dash rattles. So disappointed. Has anyone successfully repaired it at an independent upholstery shop?
 
RamCares said:
Hey everyone,

If anyone is experiencing an issue with their leather dash, please reach out to us. We'd like to get you some assistance.

Callie
Ram Cares
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Yes. What can you do to assist us?
 
1500DFW said:
I’ve reached out weeks ago. They just wanted my registration information. And then fell off the face of the earth.
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Hey 1500DFW,

We do apologize for the delay in communication. We've alerted the customer care agent you were previously working with and expect they should be back in touch with you soon.

Callie
Ram Cares
 
Sloane466 said:
The dash on my 2019 Limited was bubbling at 8000 miles. Unfortunately, it was one month out of warranty and they wouldn’t repair it. I live in a mild climate (Bay Area) so it’s not just an issue with the heat over time. It’s obviously a defect with their adhesive. I wish they would take responsibility for it. On cold mornings the dash is so wrinkled that the speaker on top of the dash rattles. So disappointed. Has anyone successfully repaired it at an independent upholstery shop?
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Yep...as I said from the very beginning. It is an adhesive issue and the sad part is that the vendor hasn't changed a thing after all of these years.
 
I've been around a lot of expensive luxury & sport cars, many with leather dash, and after a few years, they all start to shrink and delaminate from the dash.

I wonder if there really isn't a fix for this. That leather simply shrinks in the heat. Probably the only fix is to convert it over to vinyl.
 
Has anyone tried one of the carpeted dash mats available on Amazon?
 
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