Vehicle is currently in the service department as of yesterday at 10:20am
Vehicle was taken in for 1. Upper glove box light not working. 2. Drivers door misaligned. 3. Harmon kardon stereo doesn’t go as loud as the alpine system in my last two rams but is supposed to be an “upgraded system”. 4. The main reason it’s in the shop is for the popping sound while turning at low speeds. The noise is intermittent so it’s hard to duplicate. I did manage to get them to hear the noise a couple weeks ago but they didn’t have time to look at it, so of course when I took it in yesterday, “they couldn’t duplicate the noise”. This gets me so upset. You duplicate the noise which is hard to find and then say you don’t have time to look at it, now you can’t find the noise! They should have looked when they heard it!! I didn’t just walk in that day, I was in there for the light so I did have an appointment. Furthermore, every time I try to give information that I’ve found on this forum about a fix, it’s not being acknowledged. I was notified today that they are under the truck tightening everything... why tighten anything if you don’t hear anything. This is a very annoying problem and I just don’t have the time to keep going back and forth to the dealership. Also I was told there’s no problem with the stereo but on this forum I saw some kind of service bulletin for updating the Uconnect. I have a couple people in my family that were looking to get the same truck, but I’m thinking of steering them clear of this truck.
The service department it’s at now has been a good service department to me. They’ve been willing to work with me so I don’t want to fault them. I’ve been yelled at by other dealerships and told to take it back where I bought it, “they don’t have time to look at it”, and “why would they sell a car with the check engine light on”, (vehicle drove off the lot with a dead sunroof and check engine light on, I didn’t notice these things when I checked it out before signing). The dealer I bought it from apparently is so busy that appointments are always two weeks out. So my current service department has been the only dealership to even help me. Meanwhile everyone got their money and got paid, and I’m left with a faulty product. I tell Chrysler I’m a loyal customer and I’m on my fourth ram since 2009, but they don’t seem to care. I guess that’s what happens with big companies. It doesn’t really affect them if you buy it or not because they have so many customers. Well there’s over 600 people on this forum and a lot of them having the same issues and a lot of them are loyal customers. I’m not saying people won’t buy another one, but when you’ve had my experience and have seen that you have brand loyalty but there’s no loyalty coming back your way, you start thinking of trying something different in the hopes you’ll get treated better.
Buying this truck has been a pretty bad experience for a lot of people on this forum.