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RamCares

RamCares

Spends too much time on here From Michigan
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  • S
    Same issue with 2022 Ram 1500 Unconnect/TomTom navigation system others are having. System reboots every 3 or 4 minutes. Did a "factory reboot" but no change. VIN: 1C6SRFHM4NN189620. Current Mileage is 20,000. Uconnect version Information Build number: FCA-MY23-T25.48-PROD. TomTom application version p is: TTNAV.T26.3.0, with a "Latest Installed Map Release Date: 05/07/2021.
    Rodger1966
    Leaky exhaust manifold, 2020 62k miles. This should fall under 80k emissions warranty, correct?

    Rodger
    J
    jstower
    I had cracked exhaust manifolds at 48k and was covered under the power train warranty.
    R
    2019 Ram 1500 with 67340 miles. Diagnosed with cracked back windows frame ($2500) and an electrical issues requiring a 20 Way Wiring Connector also not covered under warranty or 100000 mile extended warranty. Any advice or help would be appreciated.
    Russell
    Dealer Work Order 358642
    Vin: 1C6SRFHT2KN838799
    R
    russellgnc
    The Dealer is Capital CDJR of Garner. The truck went to the dealer for electrical problems, airbag and shifter warnings. The dealer identified the back windows cracked frame because they thought water may have leaked into the electronic through the crack. "The window is not cracked" just the frame. I sense learned the water leak from the cracked windows frame did not create the electrical issue.
    RamCares
    RamCares
    Hi Russell,

    Thank you for reaching out. We'd be glad to get you connected to a specialist for additional support. To clarify, is your vehicle still at the dealer? Please send your response via private message under "Start a Conversation" so we can further discuss.

    Lex
    Ram Cares
    P
    Purchased a 2019 Bighorn in July 2022 with 24K miles on it, immediately noticed that the nav volume is unbearably loud, it’s set to 1 and if I could make it quieter, I would. Same issue with incoming text messages and phone calls. Dealer couldn't figure it out and installed a new radio but still the same issue. Getting desperate for an answer, this is my first Ram, starting to wonder if it was a smart choice.
    RamCares
    RamCares
    Hi Polish Falcon,

    We’re happy to take a crack at this for you. Feel welcome to send us a PM, so we can take a look into your vehicle information.

    Steph
    Ram Cares
    Alberto
    Looking for a fix on a 2019 Ram 1500. All indicator lights, wipers, and turn signals went on while driving at 40mph, along with power steering loss. Checked battery and wires at dealership, no issues found. Problem recurred, with dangerous shift to park. Similar issue discussed in various posts, any updates on a solution? Video uploaded here: Quick Share
    RamCares
    RamCares
    Hi Alberto,

    We're sorry to hear about this. Have you considered getting a second opinion from another dealer in your area? You can see those near you here: Find a Ram Dealership Near You | Ram Trucks. If you choose to go that route, feel free to private message us and we'd be happy to offer an additional layer of support.

    Lex
    Ram Cares
    B
    Was wondering if anyone knows what this creaking noise could be?

    View previous comments…
    RamCares
    RamCares
    Hey there,

    If you decide to take this to your local dealership for repair, please reach out to us via direct message.

    Callie
    Ram Cares
    B
    Brodakhan
    Hi Callie, I've brought it to the dealer several times for this issue and they haven't been able to figure out what the cause is. It only happens when you're taking sharp turns. Can't be reproduced when it's not moving or on a lift.
    B
    Brodakhan
    And to reply to Slippy's Dad, you're listening for the wrong noise. At the very start of the video, you can hear a low-pitched groaning/creaking noise. And it's reproduced with almost every turn. Turn the volume up if you can't hear it.
    A
    Is there a way to check my case status since my case worker is not answering my calls or getting in touch with me?
    RamCares
    RamCares
    Hey there!

    We'd be happy to look into your case for you! Would you mind sending us that case number via direct messaging?

    Callie
    Ram Cares
    PLANMAN5740
    Still no reply from RamCares
    View previous comments…
    PLANMAN5740
    PLANMAN5740
    And still waiting
    RamCares
    RamCares
    We appreciate your patience as we got back to you! Unfortunately, Ram Cares is not a chat service and we answer messages in the order that we receive them. Please know that you are always welcome to call 1-866-726-4636 for the fastest assistance.

    Callie
    Ram Cares
    Brutal_HO
    Brutal_HO
    I would also point out that the @RamCares team operates here and on many forums as a courtesy to members and the official contact method is through the number given. Too many assume this forum (and others) are official channels and they are not.
    PLANMAN5740
    Is Dodge addressing the fueling problems with the Rams? My dealer has 3 trucks in the shop and seams to not have direction. Replaced the filler tube on mine, still won't take fuel.
    • Like
    Reactions: JDGRam19
    RamCares
    RamCares
    Hey @PLANMAN5740 ,

    If you'd like some assistance with Ram Truck while it's in the shop, we'd be happy to assist you. Please send us a DM!

    Callie
    Ram Cares
    PLANMAN5740
    PLANMAN5740
    sent through the contact us thread, hope that is correct.
    RamCares
    RamCares
    Hey there,

    We didn't receive your message! One our profile, if you select "Start Conversation", we can help you there!

    Callie
    Ram Cares
    D
    2020 Ram 1500, the rear window just started to leak and the leak is heavy, found the common frame cracks on the rear window. I am out of factory warranty 63K, is there any chance i would be able to receive some help with the window replacement?
    View previous comments…
    R
    Regilliwret
    I'm having this same issue on my 2019 Ram 1500 Laramie that I purchased used in Jan 2022 with ~20K miles (now has 32.5K miles). I'm outside of my 3month/3,000 miles comprehensive warranty. In 1yr I've had multiple issues with this truck. I've started a conv. with you hoping that you can help me get this covered, because my dealer wants me to pay $1,300 out-of-pocket to fix what is clearly a defect
    R
    Regilliwret
    Just saw that you've already replied to my DM, Callie, thanks! Replying now.
    C
    Cmdrbeef
    I am having the same issue. Have 125k warranty and dealer says won’t cover. This is a defect and should be covered by Ram not the consumer. 47k miles and 2 hours on phone and no response. Please help!
    V
    2022 ram, bubbles in paint on roof . Repainted roof still has bubbles / dust in paint / overspray paint lines after the tape was removed I want to contact RAM to see if they will do anything about it a brand new truck with bad paint is not acceptable ( how do I know if the rest paintjob is good when the roof is already peeling off. The original bubbles were much bigger than the ones included with the repaint.
    RamCares
    RamCares
    Hey there,

    We'd love to get you some help with your paint. Can you please send us a direct message so we can dig into this with you?

    Callie
    Ram Cares
    J
    I have had this 2019 RAM where the grille mounted air shutters seem to deploy at a variety of temperatures when below 35 MPH in traffic bringing the coolant temperature up from 204 deg F to 224 to 228 deg F. I don’t understand if these high, too high, of temperature is warranted by design or mechanical failure. I have been trying to find out what the design parameters are but no one including FCA US LLC can tell me.
    RamCares
    RamCares
    Hey there, Jeff1322,

    We would love to get you some help with this. Can you please send us a direct message?

    Callie
    Ram Cares
    Jayturk
    I own a 2020 1500 Laramie Sport. I have had the rear glass replaced due to cracked and leaking frame, when I am still having the same issue. I currently have 43k on the clock. Is this something that can be fixed since I am outside the manufacturers warranty? Thanks.
    RamCares
    RamCares
    Hey Jayturk,

    Can you please send us a direct message so that we can dig into this with you?

    Callie
    Ram Cares
    R
    ramrebel1500
    I sent you one also. I have a 2019 Ram Rebel with 20k miles and my back glass is leaking. The dealership is telling me that my extended warranty will not cover this issue.
    R
    Hello Ram Cares,

    Purchased a used 2019 Dodge Ram 1500 Laramie Longhorn from Capital CJD in Garner North Carolina in August of last year. I noticed last week the leather dash material is separating from the dash. I do have an extended warranty on the vehicle. I took it to the dealership I bought it from and they said it was not covered. The truck is still at the dealership.

    Thanks,

    Russell
    E
    Hello Ram Cares,

    I’ve got a UCONNECT error message for the last 3 weeks. It’s a 2022 Ram.

    VIN # 1C6SRFHT5NN171716

    Could you assist me with this ?

    Thank you kindly,

    Ed
    RamCares
    RamCares
    Hello Em5464,

    Thank you for grabbing our attention. Can you please send us a PM inbox regarding this. Also, are you receiving Uconnect Box error message?

    William
    Ram Cares
    1
    2019 longhorn with 19k miles. Dash bubbled all over. Truck never sits in sunlight or outside to speak of besides while driving. Have a case number, been to dealer for them to submit pics but still no response 2 months later. Out of warranty due to time. Anyone else dealing with this? 5 rams so far but highly doubting a 6th...
    RamCares
    RamCares
    Hey there,

    We'd love to look into this with you via direct messaging! Can you please send us a DM?

    Callie
    Ram Cares
    D
    Drich69
    1jwhite mine is doing this also
    M
    I have a RAM 1500 with 22XXX miles on it, and I purhcased MAX Care 8 year 100,000 mile warranty when I bought the truck new.

    My truck is currently at Sterling Heights Dodge.

    My service Advisor is Evan.

    Can you get in touch with me and help me out?

    Thanks!

    • Like
    Reactions: GP-TEK
    RamCares
    RamCares
    Hey ms2019,

    We'd love to see how we can assist you. Can you please send us a direct message so we can dig into this deeper? Thank you so much!

    Callie
    Ram Cares
    S
    Hello,
    I have a 2019 Ram bighorn 1500 that has several issues. First is the infamous cracked back window frame that is leaking. I also have a loud whistle noise coming from windshield or dashboard while driving. Lastly the car play feature on my radio stopped working. Dealership charged me to update which didn’t work and now ordered a replacement radio to install.
    Traponi
    I own a 2019 1500 Big Horn, and I’ve encountered my second rear window leak. I had the first fix and noticed the second leak about 6 weeks ago and immediately took it into my dealer. After the fix we had a rainstorm and the leak was worse than when I brought it in and damaged my headliner. My dealer is claiming the headliner will not be under warranty even though the fix was clearly not done correctly.
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