You are not removing the cab to change a trans on a Ram, put the shovel down. Secondly, I did mention the time owned and thst it sucked but would be made right.
You keep talking about diminished value but bring zero facts to back that up. Provided FCA installs a brand new ZF trans and st the dealership as opposed to using a swinger under a tree, what's the reduction in value based on,it having a new trans, thst the trans was replaced with a brand new trans? There's no basis for diminished value, that typically only applies to vehicles tha have been in an accident where the repairs an methods can be questionable. What's questionable about a new trans that's installed at the dealership service center?
FCA/dealer could have replaced the clutch pack and/or the brake, refilled the trans and called it good (the cover-up) but they did the right thing and replaced the trans. ZF most likely wants it back anyway.
If I looked at the service history and saw thst the trans was replaced AND saw the accompanying notes stated why, I'd have no issues. The new trans has a warranty, was installed by pros and was brand new, no reason to worry. Now if the trans was instslled at jiffy lube and rebuilt by AAA trans,I'd have a problem with it and question its value.
Someone missed this on the check list, you think the service manager, the GM, the sales person is going to let this truck leave without checking everything else? I highly doubt it, this is a hot case and already has the dealership exposed for not doing a pre-delivery check. FCA may even fault the dealer for not following procedure, this truck has a lot of eyes on it now so no, I'd have zero worries about the repair or thst they didn't check the entire truck over.
Lastly, I never said you claimed lemon law, I was making a broad observation as to how some on this forum scream like the sky is falling wanting to lemon law or have a truck replaced because of an issue. Its childish and dosen't help anyone get anything resolved.
What facts do you want? A link to an article by Car & Driver? I work with dealerships who have a calculation for diminished values for drivetrain & body issues. That information isn't usually disseminated online. The exception is diminished values due to car accidents, which are usually easy to get, since it involves various 3rd party insurance companies. Diminished values for new vehicle defects is between the dealership, manufacturer & sometimes the owner. These cases are rare to begin with, and other than a forum member telling you they got a new truck for this or that, what other detail do you expect to be published out there?
Replaced the clutch packs? How would that fix his issue? His tranny went out due to low oil, not something you can easily cover up, especially for 5 years and 60,000 miles still left on his powertrain warranty. You think they are going to nickel and dime him for 5 years with BS repairs? Did you miss the part where I said they don't repair trannys, they replace them? Trucks under warranty gets a new tranny, that's common SOP, they don't get a medal for doing the bare minimum here.
You have no issues on a nearly new truck needing a tranny? Zero questions, I don't believe that one bit. Lots of eyes on it, hot case? You think FCA which has the worst dealership customer service results for the last few years is looking at these cases like that? The dealerships are overrun with warranty claims and service work right now, they sold far more vehicles than they were prepared to service. I don't trust them to do an oil change, I certainly would not be ecstatic to know they are going to replace my transmission.
As I mentioned before, if this happened to my truck now, which is over a year old, I would suck it up and get it fixed. But if the ink isn't even dry on my paperwork, handed you a big check, and you're telling me I need a new tranny because it had low fluid, and that your guys are going to tear into my fresh new truck, I would feel completely different.
These guys can barely do an oil change without scratching something or leaving a stain on the seat or forgetting to screw something back on. Can you understand why I would be really unhappy with my 2 day old truck needing this type of repair?
This type of issue is rare, having this type of repair this early is not common. However, dealership buy backs is not unusual when something like this happens. They don't do that because they want to, but because they want to make it right for the buyer. You think the guy on this forum who got a new truck for a paint/body issue was just because? There is a system in place for rare situations like this. So telling the OP to suck it up and live with it is one option, but he clearly has another if he wants to pursue it.
I don't normally argue with folks on this forum, you could be my first, but it's because I've seen first hand quite a few times dealerships buying these vehicles back, for engine/tranny or bodywork this early in the ownership experience. To say it's being childish to even ask for something in the OPs situation is being rather flippant over it. It's easy when it's not your truck or money right?
