Steering no return to center (left turns)

[Douglas31]

Well I just got the verdict from trying to fight the fight by going Lemon Law here in FL. Dealership could not replicate (2nd visit) the sticking/momentary cutout of the electro-hydraulic steering. There is a NHTSA recall for August build date that someone posted in this thread. Mine was Nov 2018 so I cannot get the rack replaced. I have to either get a code lodged in one of the computers or hit something when it sticks. Such crap with FCA playing Russian Roulette. I do have a complaint with the NHTSA, ODI #11191415.

Did you go lemon law or arbitration? Have you been able to record it doing it? As the temps warm up here I was able to get it to replicate a little quicker and capture it on video finally. I have been fighting this same battle since Dec/Jan timeframe.

 

[alangsam]

Did you go lemon law or arbitration? Have you been able to record it doing it? As the temps warm up here I was able to get it to replicate a little quicker and capture it on video finally. I have been fighting this same battle since Dec/Jan timeframe.

Make sure you report it to NHTSA.


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[Douglas31]

Make sure you report it to NHTSA.


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I have and I have been in communication with them too. Have they reached back out to any of you guys? As the temperatures have warmed up I was able to replicate it a little easier this past weekend and film it. I plan to send it to them this week.

 

[EGD]

I have and I have been in communication with them too. Have they reached back out to any of you guys? As the temperatures have warmed up I was able to replicate it a little easier this past weekend and film it. I plan to send it to them this week.

Yes, I made a complaint to NHTSA and have an ODI Case number.

 

[alangsam]

Yes, I made a complaint to NHTSA and have an ODI Case number.

If they get enough these nhtsa complaints they will have to address it instead of hiding from it.


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[EGD]

Well guess what? Got a call from FCA today that they were going to replace the entire front steering rack under warranty. It was decided by someone within FCA, not at dealership level. I have my suspicions but will hold my tongue. It seems to be a case by case decision. You need to push and pull and fight to make it right. sorry was honestly not trying to make it rhyme.

 

[Steelwheelz]

Well guess what? Got a call from FCA today that they were going to replace the entire front steering rack under warranty. It was decided by someone within FCA, not at dealership level. I have my suspicions but will hold my tongue. It seems to be a case by case decision. You need to push and pull and fight to make it right. sorry was honestly not trying to make it rhyme.

I just got my Rebel back and they replaced the rack. Only drove a few miles but I can already feel the difference!


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[YoAdrian]

Well guess what? Got a call from FCA today that they were going to replace the entire front steering rack under warranty. It was decided by someone within FCA, not at dealership level. I have my suspicions but will hold my tongue. It seems to be a case by case decision. You need to push and pull and fight to make it right. sorry was honestly not trying to make it rhyme.

You gotta fight for your right...

 

[mmorrill]

Same issue with the steering sticking when making slight left turns. Very unusual feeling having to manually return the wheel to center. My MDH is 071612, not in the service bulletin date range but definitely experiencing the same issue. I mentioned it when I brought it in for the adjustable pedal recall and they dismissed it since they didn't have a published recall for it. The issue started from day one and I thought that maybe it would "work itself out". 1600 miles and it still sticks. Not sure what my next steps are.

 

[Steelwheelz]

Same issue with the steering sticking when making slight left turns. Very unusual feeling having to manually return the wheel to center. My MDH is 071612, not in the service bulletin date range but definitely experiencing the same issue. I mentioned it when I brought it in for the adjustable pedal recall and they dismissed it since they didn't have a published recall for it. The issue started from day one and I thought that maybe it would "work itself out". 1600 miles and it still sticks. Not sure what my next steps are.

Email ram cares and open a ticket. Only way to start the process. Take a video of it sticking for documentation.



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[Jhill]

Same issue with the steering sticking when making slight left turns. Very unusual feeling having to manually return the wheel to center. My MDH is 071612, not in the service bulletin date range but definitely experiencing the same issue. I mentioned it when I brought it in for the adjustable pedal recall and they dismissed it since they didn't have a published recall for it. The issue started from day one and I thought that maybe it would "work itself out". 1600 miles and it still sticks. Not sure what my next steps are.

Is the "slight left turn not returning" phenominum something that develops over time or did it show up since truck brand new? So if I never experienced it in 4200 miles, than my truck is probably ok for rest of its life ??? I have a Rebel built on 07/08/18 two days after the modifications for offset crash were cut in to assembly line. My understanding is Rebel has different steering wheel turns lock to lock than the other models. (Saw it somewhere, maybe brochure?) Does that mean a different gear rack teeth count or a different diameter pinion meshing onto same rack? Are Rebels exempt from having this phenominum? Thanks!!!

 

[Steelwheelz]

Is the "slight left turn not returning" phenominum something that develops over time or did it show up since truck brand new? So if I never experienced it in 4200 miles, than my truck is probably ok for rest of its life ??? I have a Rebel built on 07/08/18 two days after the modifications for offset crash were cut in to assembly line. My understanding is Rebel has different steering wheel turns lock to lock than the other models. (Saw it somewhere, maybe brochure?) Does that mean a different gear rack teeth count or a different diameter pinion meshing onto same rack? Are Rebels exempt from having this phenominum? Thanks!!!

Rebel is not exempt. I have a Rebel and had the rack replaced. If it’s happening then do something but if you haven’t experienced it wait. You have a 3 yr warranty. You may be good!


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[YoAdrian]

Same issue with the steering sticking when making slight left turns. Very unusual feeling having to manually return the wheel to center. My MDH is 071612, not in the service bulletin date range but definitely experiencing the same issue. I mentioned it when I brought it in for the adjustable pedal recall and they dismissed it since they didn't have a published recall for it. The issue started from day one and I thought that maybe it would "work itself out". 1600 miles and it still sticks. Not sure what my next steps are.

My build date is also just before the stated range of the TSB #19-002-18, heck earlier than yours. MDH 070717. Definitely experiencing this problem.

I went in to service and described the symptoms, described how the column replacement has fixed it for the other folks experiencing the same problem, identified it as a safety concern at highway speeds, and gave them the TSB number. Service ordered the part and they are applying the TSB Monday, and I’m asking for a paid rental through my MaxCare warranty. Hope your service folks will take care of you too...

Honestly seems like Ram has the build dates wrong on that TSB... @RamCares is there any way you can let someone know that you are seeing evidence online that this sticking steering problem is clearly occurring in trucks built before the TSB stated build window (#19-002-18)? This problem could result in someone losing control on the highway, nobody wants that... hope someone up there will listen to y’all.

 

[Jhill]

Rebel is not exempt. I have a Rebel and had the rack replaced. If it’s happening then do something but if you haven’t experienced it wait. You have a 3 yr warranty. You may be good!


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I bought a 10 year 125k platinum warranty from AAA autosource that is better than what dealers offer so no worries! So issue can show up at any mileage it sounds like. Thanks!

 

[EGD]

Same issue with the steering sticking when making slight left turns. Very unusual feeling having to manually return the wheel to center. My MDH is 071612, not in the service bulletin date range but definitely experiencing the same issue. I mentioned it when I brought it in for the adjustable pedal recall and they dismissed it since they didn't have a published recall for it. The issue started from day one and I thought that maybe it would "work itself out". 1600 miles and it still sticks. Not sure what my next steps are.

Mine had roughly 1000. Call, email, or go on RAM website and get a case number. I was outside the build range and just kept pushing and went route of LEMON LAW. Think they came around just to get rid of me.

 

[RamCares]

Same issue with the steering sticking when making slight left turns. Very unusual feeling having to manually return the wheel to center. My MDH is 071612, not in the service bulletin date range but definitely experiencing the same issue. I mentioned it when I brought it in for the adjustable pedal recall and they dismissed it since they didn't have a published recall for it. The issue started from day one and I thought that maybe it would "work itself out". 1600 miles and it still sticks. Not sure what my next steps are.

Hi mmorrill,
We understand how concerning this may be. Please send us a private message so we can have this documented and escalated to the appropriate team to have this looked into further.

My build date is also just before the stated range of the TSB #19-002-18, heck earlier than yours. MDH 070717. Definitely experiencing this problem.

I went in to service and described the symptoms, described how the column replacement has fixed it for the other folks experiencing the same problem, identified it as a safety concern at highway speeds, and gave them the TSB number. Service ordered the part and they are applying the TSB Monday, and I’m asking for a paid rental through my MaxCare warranty. Hope your service folks will take care of you too...

Honestly seems like Ram has the build dates wrong on that TSB... @RamCares is there any way you can let someone know that you are seeing evidence online that this sticking steering problem is clearly occurring in trucks built before the TSB stated build window (#19-002-18)? This problem could result in someone losing control on the highway, nobody wants that... hope someone up there will listen to y’all.

Hi YoAdrian,
I will take note of this concern and have the appropriate team notified of this concern. We truly appreciate your input! Please let us know if you have any questions.

Lydia
Ram Social Care Specialist

 

[YoAdrian]

Hi YoAdrian,
I will take note of this concern and have the appropriate team notified of this concern. We truly appreciate your input! Please let us know if you have any questions.

Lydia
Ram Social Care Specialist

Thanks. Service is completing the steering column replacement today.

 

[mmorrill]

Is the "slight left turn not returning" phenominum something that develops over time or did it show up since truck brand new? So if I never experienced it in 4200 miles, than my truck is probably ok for rest of its life ??? I have a Rebel built on 07/08/18 two days after the modifications for offset crash were cut in to assembly line. My understanding is Rebel has different steering wheel turns lock to lock than the other models. (Saw it somewhere, maybe brochure?) Does that mean a different gear rack teeth count or a different diameter pinion meshing onto same rack? Are Rebels exempt from having this phenominum? Thanks!!!

It actually started right off the lot. At first I thought that maybe something was too tight. Yesterday I drove with my son and he was amazed at how we could make a slight left turn at highway speeds and let go of the wheel as the vehicle kept turning left.

 

[EGD]

It actually started right off the lot. At first I thought that maybe something was too tight. Yesterday I drove with my son and he was amazed at how we could make a slight left turn at highway speeds and let go of the wheel as the vehicle kept turning left.

Yes, that was my issue. I originally thought it was intermittently cutting out, hence no return/sticking in a left turn fade. Well, FCA just cleared my truck at dealership and will pick up today. Replaced complete steering rack. Will keep everyone posted.

 

[Whiskey_tango]

Mine is getting worse as the weather warms up. I took a video and will have it handy when I go back to the dealer for cracked window surround and squealing brakes. We are gluttons for punishment buying these first model year trucks.