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N0GL Software Update Thread

Bsteiner36

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Since i am only able to have 10 people in the group for the N0GL hardware people I figured I would start a thread instead. I will post updates that @RamCares gives us in the message group on this thread. And we can discuss without disrupting the main thread with all the different people talking about their update issues.
 

Bsteiner36

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From RAMCARES

Hi again,

I've heard back from our Uconnect specialist. We are currently deploying an over the air update to address the following concerns: audio mute during Bluetooth calls, audio volume stuck on max volume, loss of favorite presets, navigation location concerns, and Bluetooth slow to pair. This will update the 12-inch radios to the newest software level. The software update is rolling out over the next few weeks- please be patient with it coming to your vehicle.

As for the online search showing as offline, this is not being addressed in the above update but will be addressed at a later time. Unfortunately, I do not have any timeline for this. I've been told that the following workaround has been successful for many customers:
  1. Press Where To
  2. Press Other Destinations
  3. Press Address
  4. Enter address information
I hope this information is helpful to everyone. Please let me know if you have any additional questions and I will do my best to get you answers.

Alison
RamCares
 

Buck

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From RAMCARES

Hi again,

I've heard back from our Uconnect specialist. We are currently deploying an over the air update to address the following concerns: audio mute during Bluetooth calls, audio volume stuck on max volume, loss of favorite presets, navigation location concerns, and Bluetooth slow to pair. This will update the 12-inch radios to the newest software level. The software update is rolling out over the next few weeks- please be patient with it coming to your vehicle.

As for the online search showing as offline, this is not being addressed in the above update but will be addressed at a later time. Unfortunately, I do not have any timeline for this. I've been told that the following workaround has been successful for many customers:
  1. Press Where To
  2. Press Other Destinations
  3. Press Address
  4. Enter address information
I hope this information is helpful to everyone. Please let me know if you have any additional questions and I will do my best to get you answers.

Alison
RamCares
Why are others showing online search??
 

Tjd

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Both the over air updates and online search must be using cell data. Is there a need to have an active data plan, or Sirius subscription?
 

SemperGumby

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Both the over air updates and online search must be using cell data. Is there a need to have an active data plan, or Sirius subscription?
No, the OTA and search function are not supposed to require either.

However, it does use the cell signal to do the transfer, my worry is that I have such crappy service in my area through AT&T that it may not try to update because of that.
 

George Bednar

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No, the OTA and search function are not supposed to require either.

However, it does use the cell signal to do the transfer, my worry is that I have such crappy service in my area through AT&T that it may not try to update because of that.
I have the same issue. It seems the only place in town where a signal from AT&T can be received is on a corner of main street. There is a nice bar on that corner so I guess I could spend a few hours there. The things I do to for my truck.....
 

Bsteiner36

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Both the over air updates and online search must be using cell data. Is there a need to have an active data plan, or Sirius subscription?
I have a cell plan in my car through at&t and I haven't received an update. I have even tried turning off the In Car Wifi to see if that helps and it did not.

I assume FCA has a deal with the wireless carriers to provide updates using their network without charging the customers.
 

MJP

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Since i am only able to have 10 people in the group for the N0GL hardware people I figured I would start a thread instead. I will post updates that @RamCares gives us in the message group on this thread. And we can discuss without disrupting the main thread with all the different people talking about their update issues.
I have NOGL and have not received the OTA. My nav has also been offline with no mic feature since getting my truck in Sept 2018.
 

cjmst23

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Everyone we ask gives a different answer
 

Neokane

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This was my response from uconnect:
Still dancing around the problem. I am due for an oil change soon and will bring it to their attention, again.. But I hate when they want to keep my truck for a day.. pointless.

"Thank you for contacting Ram Customer Care before we begin I would like to take the opportunity to congratulate you on your new Ram 1500! I hope you have a lot of fun driving it!

Reading your email I can see that you have been experiencing issues using the hands free feature and searching feature. I appreciate you making us aware and can understand your frustration.

I will certainly do my best to help you. Also, thank you for your loyalty over the years! It is greatly appreciated!

Answering your questions Patrick, we would have multiple options for testing the functionality of the Uconnect Phone feature.

The first step we would have you do is try testing a similar vehicle if you have a preferred Ram dealership you may test drive one of their vehicles off of their lot to see if it is doing the same thing, optionally if you had friends with a 2019 or 2020 model you may eliminate a trip to the dealership as you would be able to confirm if the phone is cutting in and out.

Alternatively you may pair your wife’s phone, turning off your Bluetooth and calling your phone seeing if it is losing connection.

If it is confirmed that only your vehicle is doing this and not the test driven vehicle we can look at inspecting the hands free system to make sure that it is operating as designed, or requires remedy, for this an appointment will need to be made at one of our Ram dealerships and the vehicle will need to be diagnosed.

If confirmed that it is only your phone we would recommend speaking with your phone provider as they may have to test the functionality.

In regards to software updates we are awaiting a software update from Sirius to correct the Connected One Box search option which uses data to search for addresses rather than manual input and searching a map database; in the meantime we would recommend using the offline function by going to: Nav, Where to? Other Destinations, Address, once there it is recommended to start from the bottom and work your way up."
 

Bsteiner36

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Here is some updates from RamCares.


Today at 12:04 PMNew
Bsteiner36 said:
That sounds good to me. At what point do we start asking more questions if we haven't received an update? End of March? I have no problem waiting but I would like to know some sort of time frame or if they're currently only pushing the update out to certain Hardware/versions/locations/models/...etc. It seems like only newer Hardware and Newer Software versions are getting updates. Do i need to be on a specific Software version in order to be approved for the update?
Hi,

I really want to express how much I appreciate you being patient with this update. This is being sent to all 2019 with 12-inch screens regardless of the software level. If the update does not reach your vehicle by the end of March we can get you over to a Uconnect specialist. If I hear anything else about this situation I will update everyone.

Alison
RamCares
 

Buck

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Here is some updates from RamCares.


Today at 12:04 PMNew

Hi,

I really want to express how much I appreciate you being patient with this update. This is being sent to all 2019 with 12-inch screens regardless of the software level. If the update does not reach your vehicle by the end of March we can get you over to a Uconnect specialist. If I hear anything else about this situation I will update everyone.

Alison
RamCares
Have the updates stopped?
 

Bsteiner36

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Still nothing on my end.
@Buck - I wouldn't say they stopped but not as many people are reporting they received the update recently. The only thing i can reference is these forums so take that with a grain of salt.
 

Buck

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Still nothing on my end.
@Buck - I wouldn't say they stopped but not as many people are reporting they received the update recently. The only thing i can reference is these forums so take that with a grain of salt.
Thanks will keep waiting
My dealer is checking as well
 

Bsteiner36

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Still nothing. Drove around all day yesterday. We will see what happens today.
 

DakotaRam

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Still nothing. Drove around all day yesterday. We will see what happens today.
23 days til the end of March for this 5th quarter update to happen. Their track record with the 4th quarter update might prove them wrong again.
 

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