Hey Alex,Mark- I appreciate you sentiment but the words ring hollow. I have an active case that has gotten no resolution after mutiple trips to the dealer. Case #68212567. I look forward to you escalating this issue and getting it resolved. Thanks.
Thank you for following up. I sincerely apologize for the frustration associated with your situation. After looking into your case, I do see that your case manager is awaiting a return phone call from your dealer so that he may follow up with you regarding next steps. Please reach back out to our team if you do not hear from your case manager by Friday.