Neurobit
RAM Sorcerer
I've been noticing many folks here being hesitant to take their trucks for service (even under warranty), which got me thinking... It would be great to have a list of the good dealers, and also a list of bad ones, so we can avoid them.
I myself was apprehensive when my truck needed a few things fixed, and thankfully, my dealer fixed all the items on my list the first time.
Others are not so fortunate, and have to roll the dice.
Let's start a thread here so we can share good, the bad, and the ugly. I'll be first:
City/State: Houston, TX
Dealer Name: Helfman
Dealer Location/s: 7720 Katy Fwy
Contact Name: Steven Olsen - Asst. Service Mgr
Contact Number: 713-533-6250 (Service Direct)
Date of Visit: 10/18
Days at Dealer: 5
Loaner Available?: No
Rental Available?: Yes
Recommend: Yes/No: Yes!
Recommend - Why/Why Not?: Fixed everything on list the first time. Great customer service. Kept me updated daily of status.
Work Done:
1: Brake squeal
2: Glove box ambient lighting out
3. AC not cooling
4: Center console squeal
Notes:
Very happy. Truck was in for 5 days, since a lot of items needed to be inspected/fixed, and parts (brakes) needed to be ordered, but everything was fixed right, the first time. Will definitely take my truck there again for service.
Cheers!
Neurobit
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Format for copy/paste into your post:
City/State:
Dealer Name:
Dealer Location/s:
Contact Name:
Contact Number:
Date of Visit: MM/YY
Days at Dealer:
Loaner Available?:
Rental Available?:
Recommend - Yes/No:
Recommend - Why/Why Not? :
Work Done:
Notes:
I myself was apprehensive when my truck needed a few things fixed, and thankfully, my dealer fixed all the items on my list the first time.
Others are not so fortunate, and have to roll the dice.
Let's start a thread here so we can share good, the bad, and the ugly. I'll be first:
City/State: Houston, TX
Dealer Name: Helfman
Dealer Location/s: 7720 Katy Fwy
Contact Name: Steven Olsen - Asst. Service Mgr
Contact Number: 713-533-6250 (Service Direct)
Date of Visit: 10/18
Days at Dealer: 5
Loaner Available?: No
Rental Available?: Yes
Recommend: Yes/No: Yes!
Recommend - Why/Why Not?: Fixed everything on list the first time. Great customer service. Kept me updated daily of status.
Work Done:
1: Brake squeal
2: Glove box ambient lighting out
3. AC not cooling
4: Center console squeal
Notes:
Very happy. Truck was in for 5 days, since a lot of items needed to be inspected/fixed, and parts (brakes) needed to be ordered, but everything was fixed right, the first time. Will definitely take my truck there again for service.
Cheers!
Neurobit
==================
Format for copy/paste into your post:
City/State:
Dealer Name:
Dealer Location/s:
Contact Name:
Contact Number:
Date of Visit: MM/YY
Days at Dealer:
Loaner Available?:
Rental Available?:
Recommend - Yes/No:
Recommend - Why/Why Not? :
Work Done:
Notes:
Last edited: