Air conditioning Hack

[Neurobit]

How do you know this?

 

[brian42]

How do you know this?

Because, in addition to the TSB Note posted by Neurobit above, I've had 2 cases opened with Customer Care regarding this issue (A/C cooling). Both were unsuccessful but that was one of the things I learned from Stellantis Engineering via my Case Manager.

 

[securityguy]

How do you know this?

Because that is what RAM said

 

[mtehonica]

Because that is what RAM said

And because the '21s air is cold as **** like is should be

 

[Neurobit]

And because the '21s air is cold as **** like is should be

Well said.

 

[ericd]

Just picked my truck up after the TSB was performed. Everything seems to have been completed and put back together correctly other than some scratched and broken trim pieces. The AC seems cold but I've been using only heat for like 6 months so it's hard to tell how well it's working. I'll have to wait till it gets a little hotter for a true test. It was at the dealership for 3 full days. The guy said the repair was pretty extensive. There's an occasional small click when I turn the wheel at certain times that wasn't there before that I will be keeping an eye on.

This is the third time I've brought my vehicle in for warranty work and have noticed extra damage when I picked it up. The tech obviously knew he broke my trim piece. Why not just tell someone and put a new one on order. Like I'm not going to notice it. SMH

 

[JoeCo]

Just picked my truck up after the TSB was performed. Everything seems to have been completed and put back together correctly other than some scratched and broken trim pieces. The AC seems cold but I've been using only heat for like 6 months so it's hard to tell how well it's working. I'll have to wait till it gets a little hotter for a true test. It was at the dealership for 3 full days. The guy said the repair was pretty extensive. There's an occasional small click when I turn the wheel at certain times that wasn't there before that I will be keeping an eye on.

This is the third time I've brought my vehicle in for warranty work and have noticed extra damage when I picked it up. The tech obviously knew he broke my trim piece. Why not just tell someone and put a new one on order. Like I'm not going to notice it. SMH

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Wow, that is some terrible work. I would have 0 faith in that service department after passing that off. Hopefully they make it right for you or you have the option of going to another dealer.

 

[Neurobit]

Just picked my truck up after the TSB was performed. Everything seems to have been completed and put back together correctly other than some scratched and broken trim pieces. The AC seems cold but I've been using only heat for like 6 months so it's hard to tell how well it's working. I'll have to wait till it gets a little hotter for a true test. It was at the dealership for 3 full days. The guy said the repair was pretty extensive. There's an occasional small click when I turn the wheel at certain times that wasn't there before that I will be keeping an eye on.

This is the third time I've brought my vehicle in for warranty work and have noticed extra damage when I picked it up. The tech obviously knew he broke my trim piece. Why not just tell someone and put a new one on order. Like I'm not going to notice it. SMH

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OMG. That's terrible!
Please spend a couple of minutes if you wouldn't mind, and post on this thread so other folks can steer away from this dealer.

Dealer Service - Share your Experience!

I've been noticing many folks here being hesitant to take their trucks for service (even under warranty), which got me thinking... It would be great to have a list of the good dealers, and also a list of bad ones, so we can avoid them. I myself was apprehensive when my truck needed a few things...

5thgenrams.com

 

[cj7]

Just picked my truck up after the TSB was performed. Everything seems to have been completed and put back together correctly other than some scratched and broken trim pieces. The AC seems cold but I've been using only heat for like 6 months so it's hard to tell how well it's working. I'll have to wait till it gets a little hotter for a true test. It was at the dealership for 3 full days. The guy said the repair was pretty extensive. There's an occasional small click when I turn the wheel at certain times that wasn't there before that I will be keeping an eye on.

This is the third time I've brought my vehicle in for warranty work and have noticed extra damage when I picked it up. The tech obviously knew he broke my trim piece. Why not just tell someone and put a new one on order. Like I'm not going to notice it. SMH

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Which dealer?

 

[Ellisstrong]

Just picked my truck up after the TSB was performed. Everything seems to have been completed and put back together correctly other than some scratched and broken trim pieces. The AC seems cold but I've been using only heat for like 6 months so it's hard to tell how well it's working. I'll have to wait till it gets a little hotter for a true test. It was at the dealership for 3 full days. The guy said the repair was pretty extensive. There's an occasional small click when I turn the wheel at certain times that wasn't there before that I will be keeping an eye on.

This is the third time I've brought my vehicle in for warranty work and have noticed extra damage when I picked it up. The tech obviously knew he broke my trim piece. Why not just tell someone and put a new one on order. Like I'm not going to notice it. SMH

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Yeah that’s some pretty bad damage.

 

[RamCares]

@RamCares I too need help with this. I been to my dealership twice trying to fix the issue with the AC and haven’t been successful.

Hi landa409,

Please send us a private message if you would like additional support from a specialist!

Hannah
Ram Cares

 

[392DCGC]

Just picked my truck up after the TSB was performed. Everything seems to have been completed and put back together correctly other than some scratched and broken trim pieces. The AC seems cold but I've been using only heat for like 6 months so it's hard to tell how well it's working. I'll have to wait till it gets a little hotter for a true test. It was at the dealership for 3 full days. The guy said the repair was pretty extensive. There's an occasional small click when I turn the wheel at certain times that wasn't there before that I will be keeping an eye on.

This is the third time I've brought my vehicle in for warranty work and have noticed extra damage when I picked it up. The tech obviously knew he broke my trim piece. Why not just tell someone and put a new one on order. Like I'm not going to notice it. SMH

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And this right here is why I'm hesitant to have it done. It's an intensive job. If the tech isn't super careful, **** will get damaged or broken. The fact he (or the service manager) didn't man up and admit fault is pitiful. They need to go work at McDonald's instead.

 

[Nibis]

Just picked my truck up after the TSB was performed. Everything seems to have been completed and put back together correctly other than some scratched and broken trim pieces. The AC seems cold but I've been using only heat for like 6 months so it's hard to tell how well it's working. I'll have to wait till it gets a little hotter for a true test. It was at the dealership for 3 full days. The guy said the repair was pretty extensive. There's an occasional small click when I turn the wheel at certain times that wasn't there before that I will be keeping an eye on.

This is the third time I've brought my vehicle in for warranty work and have noticed extra damage when I picked it up. The tech obviously knew he broke my trim piece. Why not just tell someone and put a new one on order. Like I'm not going to notice it. SMH

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Wow, how could they return your truck to you like that ? Anyway, the A/C hack cost me under 20 bucks, 15 minutes work, and the A/C will run you out.

 

[Scram1500]

Wow, how could they return your truck to you like that ? Anyway, the A/C hack cost me under 20 bucks, 15 minutes work, and the A/C will run you out.

How long have you had the A/C hack in place, clamp or valve? Just curious about long term effects of doing this

 

[Edwards]

How long have you had the A/C hack in place, clamp or valve? Just curious about long term effects of doing this

I've had the valve for 2 years with no issue and none expected. There are semi's that have this from the factory.

Now if you go the clamp route you will have hose failure at some point. The valve is inexpensive and easy, especially if you already have the clamp to keep coolant from running out while you install it.

 

[Nibis]

How long have you had the A/C hack in place, clamp or valve? Just curious about long term effects of doing this

I've had the valve for 2 years with no issue and none expected. There are semi's that have this from the factory.

Now if you go the clamp route you will have hose failure at some point. The valve is inexpensive and easy, especially if you already have the clamp to keep coolant from running out while you install it.

I've had mine for a year, valve, I wouldn't do the clamp method. Like Scram1500 said, there are vehicles out there that come this way from the factory. Older cars and trucks had heater core shut off valves as well, so it's really nothing new. The problem with our trucks, is without the heater core being shut off, there is residual heat bleeding in from the blend box, keeping the A/C from reaching it's potential. Don't fight with Ram, or have your truck all tore apart, just spend 15 to 20 bucks and fix it yourself, and with better results. If you want to get fancy, you could install an electronic valve.

 

[brian42]

I had a valve on my last truck (2003 Ford F-250) for probably 8 years with no issues.

I used only one valve so that, even though I stopped flow, I wouldn't have to worry about any pressure issues with the system.

 

[Neurobit]

I've had mine for a year, valve, I wouldn't do the clamp method. Like Scram1500 said, there are vehicles out there that come this way from the factory. Older cars and trucks had heater core shut off valves as well, so it's really nothing new. The problem with our trucks, is without the heater core being shut off, there is residual heat bleeding in from the blend box, keeping the A/C from reaching it's potential. Don't fight with Ram, or have your truck all tore apart, just spend 15 to 20 bucks and fix it yourself, and with better results. If you want to get fancy, you could install an electronic valve.

Or... you could get the TSB done so the truck will operate as it was meant to be.
Even thought they had to remove the dashboard and console, it was returned without any damage or rattles. Well worth it in my opinion.

Cheers,

 

[ldoh]

Just picked my truck up after the TSB was performed. Everything seems to have been completed and put back together correctly other than some scratched and broken trim pieces. The AC seems cold but I've been using only heat for like 6 months so it's hard to tell how well it's working. I'll have to wait till it gets a little hotter for a true test. It was at the dealership for 3 full days. The guy said the repair was pretty extensive. There's an occasional small click when I turn the wheel at certain times that wasn't there before that I will be keeping an eye on.

This is the third time I've brought my vehicle in for warranty work and have noticed extra damage when I picked it up. The tech obviously knew he broke my trim piece. Why not just tell someone and put a new one on order. Like I'm not going to notice it. SMH

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The tech should be promptly relieved from duty. No second chances. Even working the oil change bay is too risky. There's no excuse for any service department employing a nimrod like that.

 

[Neurobit]

The tech should be promptly relieved from duty. No second chances. Even working the oil change bay is too risky. There's no excuse for any service department employing a nimrod like that.

Totally agree. This is not rocket science.