5thGenRams Forums

Register a free account today to become a member! Once signed in, you'll be able to participate on this site by adding your own topics and posts, as well as connect with other members through your own private inbox!

  • We have been battling an on and off issue with registration verification emails not being sent out with certain users. We have finally got the issue resolved so if you have tried registering for the site but have not received a verification email, just request another verification email when you log in and you should now receive it. If you still don't receive the verification email, send us an email at [email protected] and we will get it resolved for you. Thanks!

2021 Software and Map Update

J4G6

Member
Joined
Aug 12, 2021
Messages
10
Reaction score
4
U[date and you might miss more. I lost my online search
Did they at least update the maps? I rely heavily on Apple Carplay for nav because the Ram nav is not up to date. Not for where I live at least.
 

Billy2j

Member
Joined
Nov 24, 2021
Messages
23
Reaction score
9

This seems to be addressing our problem but neither SirusXM Guardian nor the Dealer can get the Assist button to function properly. Waiting for a fix while I am out $149 for the map update and $312 for SirusXM Guardian Convenience + Security Package. I should have saved the money and kept a system that worked perfectly...
 

stronbl

Active Member
Joined
Mar 6, 2020
Messages
55
Reaction score
26

This seems to be addressing our problem but neither SirusXM Guardian nor the Dealer can get the Assist button to function properly. Waiting for a fix while I am out $149 for the map update and $312 for SirusXM Guardian Convenience + Security Package. I should have saved the money and kept a system that worked perfectly...
Yes ... this is the problem I am having and sounds like many others too.

I talked to my Uconnect case manager again today and they do have an issue with the Connected Services, specifically SXM Guardian, no longer working after update (not sure if it is system or nav update causing the problem). They are hopeful they can do an over the air update for those of us affected (Uconnect 4 systems). Let's hope that turns out to be correct. But so far, according to my case manager, no solution yet.
 

ram813ltd

Active Member
Joined
Sep 29, 2021
Messages
29
Reaction score
8
map updates are 1 year old or more and called new. HERE which does maps for most of the auto world is really a ripoff.
tell what OTA updates these trucks get. i am not aware of any.
 

Billy2j

Member
Joined
Nov 24, 2021
Messages
23
Reaction score
9
map updates are 1 year old or more and called new. HERE which does maps for most of the auto world is really a ripoff.
tell what OTA updates these trucks get. i am not aware of any.
I have not received any OTA updates either.
 

LV426

Well-Known Member
Joined
Feb 11, 2021
Messages
202
Reaction score
65
Location
FloriDUH
I honestly doubt they will ever push another OTA to the 2020's for fear of causing more issues than what already exists. My guess is if they absolutely have to update these radios for something they will be required to do it in person at the dealer.
 

Billy2j

Member
Joined
Nov 24, 2021
Messages
23
Reaction score
9
The longer this goes on the more problems with the system come up. 55 mph speed limit on State Hwy now shows 89 mph as the speed limit. It seems this system is just slowly cratering.... "Here" says see the dealer, Uconnect says see the dealer, XM Guardian says see the dealer, dealer says everything in the truck looks good. Known problems: online search function in NAV not active, Guardian SOS & Assist do not work and now erroneous information shows up on map and you cannot trust the address search to get you close enough to the actual location to actually find your destination.

Yes, we can use Google Auto or yes, we can use "Send N Go" to reach a good address, but an update is supposed to make the system better not worse!!!

Note: System worked flawlessly before installing this update. If I ever get back to where I was I will never do another update!!! I'm not happy :-(
 

Attachments

  • update xxx.jpg
    update xxx.jpg
    117.1 KB · Views: 27

Trooper4

Ram Guru
Joined
Feb 14, 2019
Messages
985
Reaction score
822
Location
Ellensburg, Washington
The longer this goes on the more problems with the system come up. 55 mph speed limit on State Hwy now shows 89 mph as the speed limit. It seems this system is just slowly cratering.... "Here" says see the dealer, Uconnect says see the dealer, XM Guardian says see the dealer, dealer says everything in the truck looks good. Known problems: online search function in NAV not active, Guardian SOS & Assist do not work and now erroneous information shows up on map and you cannot trust the address search to get you close enough to the actual location to actually find your destination.

Yes, we can use Google Auto or yes, we can use "Send N Go" to reach a good address, but an update is supposed to make the system better not worse!!!

Note: System worked flawlessly before installing this update. If I ever get back to where I was I will never do another update!!! I'm not happy :-(
It changed to metric. 55 mph is 88.5139 kph. It's reading metric, so change it back to us measurements and it should read correctly
 

Billy2j

Member
Joined
Nov 24, 2021
Messages
23
Reaction score
9
It changed to metric. 55 mph is 88.5139 kph. It's reading metric, so change it back to us measurements and it should read correctly
Yes, we discovered that today that I had changed the readout to kph,
 

Billy2j

Member
Joined
Nov 24, 2021
Messages
23
Reaction score
9
The dealer called Friday afternoon and I have an appointment on Monday for a possible fix....I will update Monday PM.
 

Jeremyko8

Member
Joined
Dec 21, 2021
Messages
19
Reaction score
12
The dealer called Friday afternoon and I have an appointment on Monday for a possible fix....I will update Monday PM.

I’ll keep my fingers crossed for ya! If it works let me know so I can tell my dealer


Sent from my iPhone using Tapatalk
 

stronbl

Active Member
Joined
Mar 6, 2020
Messages
55
Reaction score
26
The dealer called Friday afternoon and I have an appointment on Monday for a possible fix....I will update Monday PM.
Good luck ... maybe you'll be the break through case for all of us. Cheers.
 

nc_beagle

Ram Guru
Joined
Dec 30, 2020
Messages
557
Reaction score
504
Location
NC Foothills
Just my experience to add to the discussion I installed the map update about a month ago. I did not require a system update, just the map.

Anyway, I never really checked to see if I was having the issues others have reported. Yesterday, I pushed the blue button on the roof, beside the SOS button for the first time. It brought up the Sirius Guardian screen. I'd never used this screen so I pushed the third choice--something like service and support and it dialed Uconnect. I tried to hang up / cancel but couldn't figure out how to do so. The phone hangup button on the wheel didn't work. Anyway, a guy answered and I apologized and told him it was an accidental dial. I guess he terminated the call because I was unable to do it myself.

Anyway, all this is to say I guess I've not had the issues (unless the inability to hang up is one) because I did not have to do the system update with the map update?
 

stronbl

Active Member
Joined
Mar 6, 2020
Messages
55
Reaction score
26
Just my experience to add to the discussion I installed the map update about a month ago. I did not require a system update, just the map.

Anyway, I never really checked to see if I was having the issues others have reported. Yesterday, I pushed the blue button on the roof, beside the SOS button for the first time. It brought up the Sirius Guardian screen. I'd never used this screen so I pushed the third choice--something like service and support and it dialed Uconnect. I tried to hang up / cancel but couldn't figure out how to do so. The phone hangup button on the wheel didn't work. Anyway, a guy answered and I apologized and told him it was an accidental dial. I guess he terminated the call because I was unable to do it myself.

Anyway, all this is to say I guess I've not had the issues (unless the inability to hang up is one) because I did not have to do the system update with the map update?
If your cellphone was active via bluetooth in the truck, it was used to dial the number. You can turn off bluetooth on your phone and push the blue button again (if you connect just tell them you are testing the system). If it is working you will still dial and connect as it will use the truck's own telematics connection.

In my case - i.e. a broken system - I can call when my phone is connected by pushing the blue button. But I cannot make the call if my phone is not connected to the truck. Also the red SOS / 911 button will not work for me in any manner. But since you said you only had to update the map and not the software, you may be ok. I had to update both software and map and then all the trouble started ... and continues so far without a fix.
 

nc_beagle

Ram Guru
Joined
Dec 30, 2020
Messages
557
Reaction score
504
Location
NC Foothills
If your cellphone was active via bluetooth in the truck, it was used to dial the number. You can turn off bluetooth on your phone and push the blue button again (if you connect just tell them you are testing the system). If it is working you will still dial and connect as it will use the truck's own telematics connection.

In my case - i.e. a broken system - I can call when my phone is connected by pushing the blue button. But I cannot make the call if my phone is not connected to the truck. Also the red SOS / 911 button will not work for me in any manner. But since you said you only had to update the map and not the software, you may be ok. I had to update both software and map and then all the trouble started ... and continues so far without a fix.
I'll give it a shot next time I'm in the truck. It's not our daily driver, but I'll report back when I do it. But does anyone know how I hang up on them? The blue button again?
 

Users who are viewing this thread

Top