LV426
Well-Known Member
LOL, so I was right..... Something was wrong with it...I immediately thought "out of stock" means they found something wrong with it...
LOL, so I was right..... Something was wrong with it...I immediately thought "out of stock" means they found something wrong with it...
I have an appointment today with the dealer. Did you have any luck at your dealership?Taking mine to dealer tomorrow I’ve tried everything I could Uconnect has been useless in support and ramdoesntcare j
Sent from my iPhone using Tapatalk
I have an appointment today with the dealer. Did you have any luck at your dealership?
I went in today to our local dealer and the technician really tried to find the problem. We spent some time with SM Guardian and they maintained it was a connection problem with the truck. The Tech said the truck shows connected and the SM Guardian tech seemed puzzled that my Uconnect App works, but not the SOS and Assist buttons in the truck. End of the day we created a STAR CASE and we now wait for someone else to respond with how to fix the issue.Ehh so I took it in they said there was a code they cleared and then it was working so they were like we’re gonna do a reset and disconnect the battery to make sure it stays working. Then it was back to it broken state. So they called guardian and had them unlink my radio like it was a sold truck and then re activate it and then told me to wait 24hrs to see if it starts working again. So far nothing. So Im gonna call them and let them know but they are talking about replacing the whole radio. Im gonna ask if he can just repeat what he did to get it working last time and not do anything else then if it’s working I can wait till Uconnect does a permanent fix
Sent from my iPhone using Tapatalk
I went in today to our local dealer and the technician really tried to find the problem. We spent some time with SM Guardian and they maintained it was a connection problem with the truck. The Tech said the truck shows connected and the SM Guardian tech seemed puzzled that my Uconnect App works, but not the SOS and Assist buttons in the truck. End of the day we created a STAR CASE and we now wait for someone else to respond with how to fix the issue.
It's a real mess. The issue is firmly with Uconnect Connected Services and they admit it. Uconnect told me that SXM Guardian simply uses the Uconnect system and all they basically can tell you is if you have signed up for their services, i.e. have an account. I've been waiting (patiently for now for over two weeks) for Uconnect to assign me a case number with their Connected Services team - I already have a general issue case and a case manager who has been very good at contacting me weekly for the last month. I gave Connected Services a pass with the holidays but now times up. Pure conjecture on my part but I wonder if they are reluctant to assign a case number (as it will then be tracked and reported weekly) until they actually know how and why this upgrade did what it did and have a solution to fix it. Perhaps I am just naïvely hopeful and that they are actually working behind the scenes on a solution. I will contact my case manage at Uconnect tomorrow and ask what gives and why I still do not have a Connected Services case number.I went in today to our local dealer and the technician really tried to find the problem. We spent some time with SM Guardian and they maintained it was a connection problem with the truck. The Tech said the truck shows connected and the SM Guardian tech seemed puzzled that my Uconnect App works, but not the SOS and Assist buttons in the truck. End of the day we created a STAR CASE and we now wait for someone else to respond with how to fix the issue.
It's a real mess. The issue is firmly with Uconnect Connected Services and they admit it. Uconnect told me that SXM Guardian simply uses the Uconnect system and all they basically can tell you is if you have signed up for their services, i.e. have an account. I've been waiting (patiently for now for over two weeks) for Uconnect to assign me a case number with their Connected Services team - I already have a general issue case and a case manager who has been very good at contacting me weekly for the last month. I gave Connected Services a pass with the holidays but now times up. Pure conjecture on my part but I wonder if they are reluctant to assign a case number (as it will then be tracked and reported weekly) until they actually know how and why this upgrade did what it did and have a solution to fix it. Perhaps I am just naïvely hopeful and that they are actually working behind the scenes on a solution. I will contact my case manage at Uconnect tomorrow and ask what gives and why I still do not have a Connected Services case number.
So as I said above, this is a real mess - unfortunately we're suffering for it.
Since there's a handful of us that have been successful with the update and others that have not, are we able to determine what is causing the issue?
Is it a particular rev or hardware version?
Mine is a 12" system but in a 2019.Not sure mines a 12inch 2021 system you?
I have wondered about that as some SXM music stations actually use the Wi-Fi, it even tells you by changing the icon from a satellite to the Wi-Fi signal. It would make more sense to pull that data (weather, traffic , etc..) from the Wi-Fi but I'm not 100% sure.Don't forget, the traffic, weather, sports and fuel data come directly from SiriusXM, (Travel Link Subscription) they don't relay on WIFI connections.
If it's working don't update. Just let it be/I went to my dealership this morning to get my U-Connect 5, 12” updated. They successfully applied update S21C.6 which so far seems to have fixed all the glitches I had previously.
Now, I’ve read somewhere that there are newer updates available but no matter how many times I try to update over WiFi, it doesn’t pull any updates. I have an access point in my garage so that’s not an issue.
Are there any dealers on here that could advise what else I could do to update? If you were to download the file, could you share it via Dropbox or a similar file sharing service?
thank you.