2019 Longhorn Laramie Squealing Brakes

[Omarf4]

Hi everyone,
We are sorry to hear that you are all experiencing this brake squeal. Please send our team a private message and we would be happy to have a case escalated on your behalf to add an additional layer of assistance throughout this process.
Alex
Ram Social Care Specialist

Ram needs to do a recall on the brakes. I have the same issue and not a single dealer in Dallas, Texas is aware of squealing 2019 1500 brakes yet every other person has the problem. Why isn’t this a recall and why should we have to chase it?

 

[RamCares]

My LL goes into the shop tomorrow. Same brake squeal. It’s been replicated and the STAR case has authorized the repair. All pets finally came in last week (took about a month).

I’ll let you know if there is any improvement. I hope your time goes a little better once everything is taken care of.


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Hello NordicNevs,

Keep us updated on your dealer visit. If any assistance is needed, don't hesitate to send us a direct message.

Jasmine
Ram Social Care Specialist

 

[Granite5thgen]

Ram needs to do a recall on the brakes. I have the same issue and not a single dealer in Dallas, Texas is aware of squealing 2019 1500 brakes yet every other person has the problem. Why isn’t this a recall and why should we have to chase it?

Exactly, the dealer I bought it from the service guy says "nah never heard of this issue". I'm like well it's an issue, plenty of people have it. Went back and forth and ended up walking out saying "this is a effing joke" and that was that. Next dealer says yup we heard it but its normal....lol cant make this stuff up. It should be a recall, period.

 

[NordicNevs]

Some dealers are garbage. If it’s not written down for them they can’t figure it out. When it comes to diagnostics they can’t think outside of the box they put them in.

There are exceptions to the rule but they are fewer and further between.

You would think with a dealers number one revenue generator being the service department they would try harder. But if the computer doesn’t tell you how to fix it then it’s not getting fixed.

Stupid.


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[Barqs]

Exactly, the dealer I bought it from the service guy says "nah never heard of this issue". I'm like well it's an issue, plenty of people have it. Went back and forth and ended up walking out saying "this is a effing joke" and that was that. Next dealer says yup we heard it but its normal....lol cant make this stuff up. It should be a recall, period.

It wouldn't be a "recall" since it's not a safety issue, just a nuisance. However, they could make it a "customer satisfaction campaign" and be a bit more proactive at addressing it. That would start with educating their dealer network about this issue so the next customer doesn't have to hear the "never heard of it" speech. My dealership knew all about it and were not surprised at all when I took it in on Monday. They even had some of the parts in stock to address it. Do you know if the dealerships you encountered were "5 Star" compliant (assuming FCA still gives those out)?

 

[Jtr]

Exactly, the dealer I bought it from the service guy says "nah never heard of this issue". I'm like well it's an issue, plenty of people have it. Went back and forth and ended up walking out saying "this is a effing joke" and that was that. Next dealer says yup we heard it but its normal....lol cant make this stuff up. It should be a recall, period.

"all of our Rams on our lot make the same brake squeaking and howl sounds, it's normal!"

 

[Granite5thgen]

It wouldn't be a "recall" since it's not a safety issue, just a nuisance. However, they could make it a "customer satisfaction campaign" and be a bit more proactive at addressing it. That would start with educating their dealer network about this issue so the next customer doesn't have to hear the "never heard of it" speech. My dealership knew all about it and were not surprised at all when I took it in on Monday. They even had some of the parts in stock to address it. Do you know if the dealerships you encountered were "5 Star" compliant (assuming FCA still gives those out)?

If I had to guess the star number it would probably be 2 at best lol. Theres a huge dealer about 30 mins from me but these two are less than 15. If they cant figure it out and help me I'll be driving to the 3rd one.

 

[RamCares]

Ram needs to do a recall on the brakes. I have the same issue and not a single dealer in Dallas, Texas is aware of squealing 2019 1500 brakes yet every other person has the problem. Why isn’t this a recall and why should we have to chase it?

Hi Omarf4,
We regret to hear of your experience and understand your frustration. As stated above, we would be happy to have a case escalated on your behalf to offer assistance to yourself as well as your dealer.
Alex
Ram Social Care Specialist

 

[Omarf4]

Hi Omarf4,
We regret to hear of your experience and understand your frustration. As stated above, we would be happy to have a case escalated on your behalf to offer assistance to yourself as well as your dealer.
Alex
Ram Social Care Specialist

Alex,
Can you give me an exact TSB that I can reference (with revision letter) to the dealer so that they don't argue that this is news to them? My fronts squeel like a welfare wagon. 17K miles and have taken it in 4 times and all they do is say they don't know what the issue is or not reproducible. My truck was purchased in April of 2018, so build date is before that date.

Let me know. Again, looking for a TSB that I can reference that points to the front brakes squeeling.

Thanks.

 

[Billy James]

It wouldn't be a "recall" since it's not a safety issue, just a nuisance. However, they could make it a "customer satisfaction campaign" and be a bit more proactive at addressing it. That would start with educating their dealer network about this issue so the next customer doesn't have to hear the "never heard of it" speech. My dealership knew all about it and were not surprised at all when I took it in on Monday. They even had some of the parts in stock to address it. Do you know if the dealerships you encountered were "5 Star" compliant (assuming FCA still gives those out)?

I disagree. It is a safety issue and needs to be recalled. While the brakes do work, my first response when they squeal is to let off the brake and reapply it to make the noise go away. It is pretty much an involuntary response of mine. I've had the squeal since new in August 2018; had the Pads, Rotors, and Calipers replaced around December, and now they are squealing again. Every time it happens I get this sinking feel and disgusted about how pathetic the quality and engineering at FCA is. I get it; new model....but we are talking about disk brakes here; nothing new. I have never owned a vehicle with brakes squealing like this; whether new or old and worn out. The fact that FCA put out a fix for this (supposedly) that only lasted about 2500 miles is completely pathetic and speak volumes about their incompetency and lack of care. The majority of vehicles that I have purchased new (and some used) in the past 23 years have been Chrysler/Dodge/Jeep/RAM products; if ever there was a loyal customer...I was one. I love the ride of the truck; but things like this are going to drive me away from FCA products permanently.

 

[NordicNevs]

Alex,
Can you give me an exact TSB that I can reference (with revision letter) to the dealer so that they don't argue that this is news to them? My fronts squeel like a welfare wagon. 17K miles and have taken it in 4 times and all they do is say they don't know what the issue is or not reproducible. My truck was purchased in April of 2018, so build date is before that date.

Let me know. Again, looking for a TSB that I can reference that points to the front brakes squeeling.

Thanks.

Send them a PM.

They helped me and my problem is solved. It’s not going to be instantaneous but they are good at making things happen with dealers that are garbage.

Took a month but if I didn’t do it there would still be the squeal and headache.

Make your own luck!!!


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[Omarf4]

Send them a PM.

They helped me and my problem is solved. It’s not going to be instantaneous but they are good at making things happen with dealers that are garbage.

Took a month but if I didn’t do it there would still be the squeal and headache.

Make your own luck!!!


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Why send a PM? I just need a TSB that I, along with others, can reference with the dealer? this is a known issue and for the cost of the truck, it should be proactively addressed. Not hidden so that others can go through the same misery.

 

[NordicNevs]

Why send a PM? I just need a TSB that I, along with others, can reference with the dealer? this is a known issue and for the cost of the truck, it should be proactively addressed. Not hidden so that others can go through the same misery.

I am literally giving you the way that the problem was solved for me. If you choose to find an alternative route that causes more pain and headaches on your end then be my guest. Clearly Ram has a system for addressing this and it’s right in front of you. How they handle outside of the forums etc is their problem.

While you fight every step I’ll enjoy my quiet truck.


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[Barqs]

I disagree. It is a safety issue and needs to be recalled. While the brakes do work, my first response when they squeal is to let off the brake and reapply it to make the noise go away. It is pretty much an involuntary response of mine. I've had the squeal since new in August 2018; had the Pads, Rotors, and Calipers replaced around December, and now they are squealing again. Every time it happens I get this sinking feel and disgusted about how pathetic the quality and engineering at FCA is. I get it; new model....but we are talking about disk brakes here; nothing new. I have never owned a vehicle with brakes squealing like this; whether new or old and worn out. The fact that FCA put out a fix for this (supposedly) that only lasted about 2500 miles is completely pathetic and speak volumes about their incompetency and lack of care. The majority of vehicles that I have purchased new (and some used) in the past 23 years have been Chrysler/Dodge/Jeep/RAM products; if ever there was a loyal customer...I was one. I love the ride of the truck; but things like this are going to drive me away from FCA products permanently.

While I understand your point, the Feds will most likely not agree with your assessment that adjusting your driving style is a safety concern for the masses. I found myself driving differently as well, but when I needed to stop it still stopped. My wife didn't appreciate the sudden stomping of the pedal to keep the dang thing quite though. ;-)

I've ONLY owned Chrysler products since I started to drive 35 years ago, so I totally get it. But as soon as you get frustrated to the point of jumping ship, go to the other forums and you'll see that there is no flawless manufacturer out there. They all source their parts from the same 3-4 companies and any one of them can have these issues. It's how the dealership responds to your problems that drives customers away the most. Time will tell if my truck is "fixed" from this latest repair.

 

[Tmcb]

Dealer just told me they would pick my truck up at 8:30 Tuesday morning 4/30 (Told them I wasn't' taking off work again for this, would make the 4th time). So he says they'll come get it, then asks if I can call them on Monday to remind them they are supposed to get it and work on it. Now I have to be their planner as well! What a bunch of clowns. I'm not even sure I want them touching the brakes on my truck at this point if they can't even manage their own appointments.

I purchased my Ram longhorn in August and had squalling brakes. I took in 7 times. They have replaced all 4 brake pads. Now I have an occasional squeal off the front right. Prior to this , my truck was in the shop 2 x for issues with the new safety warning system. I also had to take it in for a leak that was making my back seat carpet wet. Come to find out, one of the drains was not connected

 

[Barqs]

Why send a PM? I just need a TSB that I, along with others, can reference with the dealer? this is a known issue and for the cost of the truck, it should be proactively addressed. Not hidden so that others can go through the same misery.

Unless something new came out, the front squeal is not handled through a TSB but rather a Star Case record that many reference on this board. You can find it if you search other threads on the brake noise issues. The rear brakes are a different issue, and that issue is handled through a TSB you can find in the TSB section in this forum.

 

[rahoho98]

I am picking up my truck today. Fingers crossed it is fixed. They replaced "apparently" front and rear brake pads and calipers but NOT the rotors. The dealership has been helpful and kept me informed. Just shy of a month they've had it this time.

 

[SemperGumby]

Sad to say I'm joining the list of squealing brakes, started at roughly 3k miles and now I'm near 4k, just haven't had the time to get it to the dealership. Going to call them in the morning and set up an appointment for that, the brake pedal recall, and to see if they can figure out why it sounds like a bird is dying in the passenger front wheel well every time I hit a slight bump.

Just wish I had rolled the windows down during winter and heard all this back then.

 

[RamCares]

Alex,
Can you give me an exact TSB that I can reference (with revision letter) to the dealer so that they don't argue that this is news to them? My fronts squeel like a welfare wagon. 17K miles and have taken it in 4 times and all they do is say they don't know what the issue is or not reproducible. My truck was purchased in April of 2018, so build date is before that date.

Let me know. Again, looking for a TSB that I can reference that points to the front brakes squeeling.

Thanks.

Hi Omarf4,
Currently, no TSBs have been released regarding the front brakes. If you would like to send me a private message, I would be happy to have a case escalated for you.
Alex
Ram Social Care Specialist

 

[RamCares]

Sad to say I'm joining the list of squealing brakes, started at roughly 3k miles and now I'm near 4k, just haven't had the time to get it to the dealership. Going to call them in the morning and set up an appointment for that, the brake pedal recall, and to see if they can figure out why it sounds like a bird is dying in the passenger front wheel well every time I hit a slight bump.

Just wish I had rolled the windows down during winter and heard all this back then.

Hi SemperGumby,
We're sorry to hear that you are experiencing this as well. Please send us a private message once you have an appointment scheduled and we will gladly have this documented and escalate a case for you.
Lydia
Ram Social Care Specialist