12.0 GPS Navigation Location Wrong

[Desmond]

This is what I received from Uconnect regarding my 2020 Ram 3500...his spoken and written English was terrible. If this does not work, then I'm supposed go to dealer. Terrible service.

GPS reset

1) set route to the destination anywhere near 5 miles or 10 miles . After route is set, go to open parking lot for 5 anticlockwise circles to your left under 15 mph. Once you complete the circles , open driver side door for 2 minutes and shut your vehicle and radio off. After 2-3 minutes , switch open your door and radio .See if it works ok otherwise call the number
8664628837 : Map or navigation and last resort go to the dealer

 

[MNBrian]

You have to open the module up with the 5 screws, take the two screws holding the air card. Pull apart the two card to disconnect the air card.

Last picture is it showing me in Georgia before the fix. I live in northern Indiana.

I didn’t care about cell service. Part below.

PC Board Sierra Wireless Air-prime AR7552 4G for VP4R Chrysler 300 200 Dodge | eBay View attachment 163440

Does this board work with the 12 inch screen or just the 8.4? I have the 12 inch and now have same issue

 

[Tallus]

This is in my 12 in module

 

[ROY214]

Thank you Tallus. I had the exact same issue and location as you. Ordered the part like you said. Installed it and everything works perfect. Continue keeping us informed.

 

[sbish]

I have this issue on my 2019 as well. Instead of just replacing the wireless card first that @Tallus shared, I contacted @RamCares and they referred me to UConnect support. UConnect told me to bring it into a dealership since a software update was due. After $200 at the dealer today to update software, they informed me that it was indeed an internal hardware failure and the whole unit would need to be replaced. I should have taken the smaller gamble and installed the card first. I just ordered the card and will give an update when I install.

 

[sbish]

I was finally able to install the AirPrime card I ordered from the link @Tallus shared. GPS and Compass showed perfectly after the swap. If you are not under warranty I would recommend doing this first before even going to dealer.