Anyone know if there is a fix or reset? My navigation map shows me 150 miles away from my present location. Direction on compass is wrong and no satellites are located and visible on the display. Tried to get this fixed in Dec 2020 and was told would have to wait for an update sometime spring 2021. One would think there would be a reset to get the unit to locate the satellites. I have tried various things to get it to reset to no avail, disconnecting the battery, driving in circles as advised by FCA, holding the power and tuning buttons etc. 2019 1500.
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12.0 GPS Navigation Location Wrong
- Thread starter tdeperte
- Start date
bill-e
Ram Guru
Have you called Uconnect?
I would have the dealer re-flash it if it were mine.
I would have the dealer re-flash it if it were mine.
Tried working with the dealer and a case was opened with Uconnect. Both said there was no fix. Said a reflash would not fix the issue and could possibly cause other unwanted issues.
Guess I'm off to the dealership again. Thanks.
Just called the dealership service department. No fix no update. Now they are saying an update should be released in April which will address many issues with the Uconnect system. I don't have "many" issues, I have a useless navigation system that does not work and hasn't since Nov 2020. They won't replace the radio until they try the update first. How long is reasonable to get a new vehicle warranty honored? Six months waiting (maybe longer if the update doesn't fix the defect) is ridiculous to me.
That's not acceptable. My nav and compass were doing exactly as you describe. You shouldn't be waiting for an update...your system is jacked up and they need to fix it. I'd pitch a fit.
ExtinctBird
Active Member
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That is not right. If it were simply a firmware issue on your truck, then all the other trucks on their lot with the same radio would have the same issue. It feels like they are wasting your time and hoping you will just go to a different dealer. That may be your best option, all things considered.
I am experiencing the exact same issue. Went in to the service deparement yesterday. The Advisor pretty much told me this happens on a frequent basis, especially after updates are pushed out, but not always. He was already ordering me a new radio unit before I even got out of my truck. He said that Stellantis recovers the costs of the radio from Panasonic, the OEM manufacturer. They did try the TSB and reset before I left, but of course it didn't work.
I appreciate the responses here. Seems like a new radio is the fix at present (and past) and they don't want to do it. In all fairness Uconnect at the beginning said I could drop off the truck at the dealer and have them open a star case and see if the radio would get replaced. But that was after the service manager called me and said he was cancelling my existing appointment because the available update would not fix my radio and I would have to wait until they came out with an update to address the issue. Said no to a new radio.
So now I am faced with waiting three more weeks for a possible update that might fix the issue, dropping the truck off and demanding they open a star case and see where that goes, or try another dealership. Me thinks try another manufacturer for my next purchase.
That said, I will update when a solution is delivered to me.
So now I am faced with waiting three more weeks for a possible update that might fix the issue, dropping the truck off and demanding they open a star case and see where that goes, or try another dealership. Me thinks try another manufacturer for my next purchase.
That said, I will update when a solution is delivered to me.
LimitedGRR
Ram Guru
Found that I have the same issue (‘19 limited) Was working fine a week or 2 ago and now it shows me 30 miles north of reality and no signal strength or gps satellite located whatsoever. Called dealer who said there is a flash fix for this. Going in next Wednesday for them to look at it.
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Sent from my iPhone using Tapatalk
LimitedGRR
Ram Guru
Oldphart
Active Member
Just picked up my 21 Longhorn 2 weeks ago. Navigation was working perfectly until last Saturday. It went stupid and was showing location about 1/4 mile from actual. SiruisXM also would not work. I stopped for gas and everything was working again when I restarted. Hope it was just a brain fart the unit had.
jabberwock
Member
I have the same issue now -- it's consistently showing me 30 miles off course. I spoke to UConnect Support via the chat app and this was the advice to reset the nav:
Navigation Reset:
The most accurate way to do this is, to set up a route on the Navigation system, and along that route is pull in to a department store parking lot. You will need to stop the vehicle, and drive the vehicle in 5 tight circles counter clockwise not exceeding 15 MPH. Then park the vehicle and go shopping, whatever they may need to do. OR stop the vehicle turn it off and open the driver’s door for a minimal of 2 minutes.
--
I haven't tried the above yet but hope it works....
Seems bonkers that there is no user-accessible software reset option.
Navigation Reset:
The most accurate way to do this is, to set up a route on the Navigation system, and along that route is pull in to a department store parking lot. You will need to stop the vehicle, and drive the vehicle in 5 tight circles counter clockwise not exceeding 15 MPH. Then park the vehicle and go shopping, whatever they may need to do. OR stop the vehicle turn it off and open the driver’s door for a minimal of 2 minutes.
--
I haven't tried the above yet but hope it works....
Seems bonkers that there is no user-accessible software reset option.
LimitedGRR
Ram Guru
If your radio is not showing gps signals on the gps info screen it means it’s a hardware failure. This per my dealer when they diagnosed it last week. If it’s showing signal strength then the parking lot trick will work since it recalibrated the antenna.
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LimitedGRR
Ram Guru
My dealer said they had a few in this year for that issue.
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This is what I received from Uconnect regarding my 2020 Ram 3500...his spoken and written English was terrible. If this does not work, then I'm supposed go to dealer. Terrible service.
GPS reset
1) set route to the destination anywhere near 5 miles or 10 miles . After route is set, go to open parking lot for 5 anticlockwise circles to your left under 15 mph. Once you complete the circles , open driver side door for 2 minutes and shut your vehicle and radio off. After 2-3 minutes , switch open your door and radio .See if it works ok otherwise call the number
8664628837 : Map or navigation and last resort go to the dealer
GPS reset
1) set route to the destination anywhere near 5 miles or 10 miles . After route is set, go to open parking lot for 5 anticlockwise circles to your left under 15 mph. Once you complete the circles , open driver side door for 2 minutes and shut your vehicle and radio off. After 2-3 minutes , switch open your door and radio .See if it works ok otherwise call the number
8664628837 : Map or navigation and last resort go to the dealer
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