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12.0 GPS Navigation Location Wrong
- Thread starter tdeperte
- Start date
Does this board work with the 12 inch screen or just the 8.4? I have the 12 inch and now have same issue
sbish
Member
I have this issue on my 2019 as well. Instead of just replacing the wireless card first that @Tallus shared, I contacted @RamCares and they referred me to UConnect support. UConnect told me to bring it into a dealership since a software update was due. After $200 at the dealer today to update software, they informed me that it was indeed an internal hardware failure and the whole unit would need to be replaced. I should have taken the smaller gamble and installed the card first. I just ordered the card and will give an update when I install.
sbish
Member
Thanks for sharing your experience and glad you found a solution! Just curious if anyone has found this card in “new” condition? The eBay link posted in this thread is for “refurbished” cards. I wouldn’t mind paying extra for a new product.
Thanks!
I have this same issue in my Ram. I ordered the same AR7552 4G card from the link that @Tallus shared. The card that was sent to me was definitely used and did not work. I confirmed this by removing the card from my 2023 Jeep Wrangler JLUR and placing it in my Ram. The card from the Jeep worked perfectly in my Ram and I immediately saw full satellite signals. I left the card from the Jeep in my truck for two days and it worked perfectly! I then tried the card I received from eBay in both the Jeep and in the truck again and it did not work. Just to make sure that it was the air card that failed in my truck, I then tried the faulty card (that was originally in my truck) in the Jeep and it did not work, as expected.
The eBay listing states that it is "refurbished". The one I received from the eBay seller did not work. I wonder how the seller is "refurbishing" these cards? To me, that would mean replacing the module (chipset) on the card. The card I received did not appear to have a new chipset as it looked pretty faded. I wonder if the seller is even testing these before he sells them on eBay? I tried contacting the seller twice (May 13th and 18th) with questions about how he is confirming the cards work before he ships them, but he is not responding. I went ahead and initiated a return.
Not taking anything away from @Tallus as we are very appreciative of him guiding us in the right direction to get this issue resolved
Just wanted to give a heads up that the item in the eBay link is a gamble and may not work when you receive it. The most aggravating part about receiving a faulty card is the time it takes to install and uninstall from the truck 
This eBay Link has new modules, which I assume is the component failing on these cards. Does anyone here know how difficult it is to change one of these modules on the card yourself?
I found another eBay seller who has brand new cards for sale. I guess I'll give that a shot. At least I now know for certain that the only issue with my Ram is that the air-card just stopped working (after 5 years) and thanks to this awesome forum, I have a path to fix it. Thanks everyone!!!
The eBay listing states that it is "refurbished". The one I received from the eBay seller did not work. I wonder how the seller is "refurbishing" these cards? To me, that would mean replacing the module (chipset) on the card. The card I received did not appear to have a new chipset as it looked pretty faded. I wonder if the seller is even testing these before he sells them on eBay? I tried contacting the seller twice (May 13th and 18th) with questions about how he is confirming the cards work before he ships them, but he is not responding. I went ahead and initiated a return.
Not taking anything away from @Tallus as we are very appreciative of him guiding us in the right direction to get this issue resolved
Just wanted to give a heads up that the item in the eBay link is a gamble and may not work when you receive it. The most aggravating part about receiving a faulty card is the time it takes to install and uninstall from the truck This eBay Link has new modules, which I assume is the component failing on these cards. Does anyone here know how difficult it is to change one of these modules on the card yourself?
I found another eBay seller who has brand new cards for sale. I guess I'll give that a shot. At least I now know for certain that the only issue with my Ram is that the air-card just stopped working (after 5 years) and thanks to this awesome forum, I have a path to fix it. Thanks everyone!!!
Sadly I just went to do my replace and after the swap I had no sat radio or gps. I reseat the refurb card twice no difference. Swapped back in mine and back to just no gps. Hopefully the seller will exchange but we will see
Sorry to hear that. Sucks wasting all that time just to find out the seller sent you a bad card. If you purchased from the same eBay Seller that I and others did, I believe that it will be refunded with no issues. My refund is in progress. I think it is deceitful of the seller to advertise these cards as "remanufactured", which implies that the card was refurbished and tested for proper function. I decided to go with another seller, instead of possibly wasting all that time with the same seller.
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Happy to report that I just received a new card from this eBay Seller and it worked perfectly. Now have full satellite reception and GPS fixed. The card was definitely brand new and packed very well! That other eBay seller is definitely selling "non-tested" hit-or-miss used parts and I do not recommend.
Thanks again to this forum and to those that did the digging to find the problem and solution! Guess I'm good for another 5 years, LOL!
Thanks again to this forum and to those that did the digging to find the problem and solution! Guess I'm good for another 5 years, LOL!
Thanks Tallus, ordered the card on eBay to fix the Nav on my "new to me" 2020 Rebel. 20 minute fix -easy peasy
Hi folks - 2020 1500 Larime owner here in Ontario Canada. My GPS and Compass have just recently started doing what many here have described (compass reading is 100% opposite of direction I'm headed) and my GPS places me in the province of Quebec when I'm in Ontario (like 6 hrs or more away). Started suddenly and I took the truck to the dealership yesterday for an oil change and asked them to look at these issues. They did radio software updates (apparently there were a few that were needed - I'm not the first owner of this truck) but that didn't resolve it and the service tech is now saying new radio needed. Of course the vehicle is no longer warrantied so I'm being told $995 Cdn for the radio (plus labour maybe?). In reading a lot of the comments in this thread I see TSB being mentioned - is that TSB as in Transportation Safety Board in the US and was there some kind of a recall notice or something from them? Anyone else in Canada / Ontario had this issue and found resolution without having to do a full radio replacement?
Thanks!
Thanks!
Hi There! TSB (Technical Service Bulletin). Does not apply to the issue you’re having. You more than likely have a bad “air-card”. You can get a brand new one from this eBay Seller
Not too difficult to change the card yourself, especially if you follow the directions in this thread.
Did you have the 8.4 or 22 inch?
Can you confirm if the replacement part your referring to would also fix the same issue for a 2021 Limited (12 inch)? I only see reviews specifically noting the 8.4 on eBay.
sbish
Member
Republicram2865
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