RamCares

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  Scott144

• Aug 16, 2022

Hello,
I have a 2019 Ram bighorn 1500 that has several issues. First is the infamous cracked back window frame that is leaking. I also have a loud whistle noise coming from windshield or dashboard while driving. Lastly the car play feature on my radio stopped working. Dealership charged me to update which didn’t work and now ordered a replacement radio to install.

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  Traponi

• Aug 9, 2022

I own a 2019 1500 Big Horn, and I’ve encountered my second rear window leak. I had the first fix and noticed the second leak about 6 weeks ago and immediately took it into my dealer. After the fix we had a rainstorm and the leak was worse than when I brought it in and damaged my headliner. My dealer is claiming the headliner will not be under warranty even though the fix was clearly not done correctly.

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  jhartem

• Jul 28, 2022

I have a 2019 Ram 1500 with the back window leak. The trim is cracked in 3 pieces as are many other angry customers. The service rep stated that since there is no history of the repair , no previous attempts at having the window fixed, no Ram loyalty to brand (which we have only ever owned Dodge, Jeep, Chrysler vehicles and makes no sense) they can not help with the issue. What can I do to get this window fixed?

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  Ralph67

• Jul 4, 2022

I have a 2019 Ram 1500 and the chrome piece covering the sensors on the driver's side door handle fell off while I was driving. I noticed it when I parked. The dealership says that I have to replace the entire door handle and that it's not covered under the extended warranty 8/75 maximum care that I purchased through the dealership. They want several hundred dollars to replace it.

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  hayeste29

• Jun 30, 2022

I have a 2020 Ram 1500 Laramie and I started hearing a humming sound coming from the rear end. Took the truck in and they said they needed to change the ring and pinion gear. The dealership cannot get the part and they have had my truck since March 15.

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  Deannaselbow

• May 20, 2022

Back window leak. Dealer fixed but not interior ceiling staining.
Hard gear shift when slowing down to stop. Yesterday for had "Shift to P..." while engine/lights sounded & felt like in process of shutting off, then thankfully returned to full power. While turning from busy street into driveway.
2020 1500 BigHorn ~36k purchased new from dealer, extended 80k warranty.

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  Rsy

• May 4, 2022

I have the same issue as others with a cracked rear window frame and leaking water badly. Dodge and ASC refuse to cover this known issue. 2019 RAM Bighorn, 60k miles. Any help?

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  Pacxs2

• Apr 5, 2022

Hey there Goodmorning I sent you a PM over back window leak on my ram 1500

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  DbrownLTE

• Apr 1, 2022

2021 ram 1500 5.7 etorque limited longhorn. From dead stop at stop sign, made left turn, truck quit mid turn all lights on dash auto set brake and shifted to park and returned start switch to stop. restarted fine with no warning lights. 14k miles, drop it off to dealer for two days and the could not duplicate. this issue is a major safety issue. please recall or repurchase. VIN 1c6srfkt3mn551189.

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  NovaKane

• Feb 14, 2022

Hello RamCares, I sent you a private message Saturday, looking to get in touch with you! Thanks!

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  Norseman

• Feb 9, 2022

RamCares, I'm new to Ram. I've had my 2020 Ram 1500 BigHorn a year. It has less than 16k miles on it. Recently I've noticed a rear end rattle that I can't quite pin down. Left rear shock feels like it could be loose but I'm not sure. I didn't find anything else out of place while under the truck. I tried to get an appointment at my local Ram dealer but the best they could offer was end of March.

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  KonaLaury

• Dec 23, 2021

A couple of things going on with my 2021 Rebel.
-3 times the media (music) portion of the touch screen has just locked up and nothing will play. The next morning when I started my truck all was fine.
-2 days ago it said that the fob was unavailable . I tried a variety of things to no avail . I pulled the emergency key out of the fob and all of a sudden the truck 'found' the fob and started.
Any suggestions?

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  STLPNY

• Dec 22, 2021

Thanks for getting back to me on the rear window leak issue the dealer is taking it in on 12/27 for a rear window replacement and hopefully thats the end of it

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  mcdemic

• Nov 29, 2021

Hi There,

I have unfortunately had a bad service event with a dealer in CO, my oil filter was not tightened properly during an oil change and over 2 quarts of oil leaked while driving, and I have been reaching out to their service manager to discuss the issue and they have not returned any of my calls. Is there any way I can get your assistance?

Thanks
Mike

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  Jimp1

• Nov 1, 2021

How do I get ahold of Ram Chat

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  Florida Ranger

• Sep 27, 2021

My Dealer told me I would have to live with a clicking noise coming from my 2020 (Laramie) with 5,045 miles..I called Ram Cares customer service and they contacted my Local Dealership and told them they WOULD FIX my truck and make me happy or there would be action against them at the REGIONAL OFFICE….Dealership fixed my truck ..with parts they ordered Air Freight overnight . RAM CARES CUSTOMER SERVICE IS GREAT…

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  ShawnP

• Aug 9, 2021

Dealer delivered my vehicle with these issues.

Of the 5 Rams I have bought. This is the most problematic delivery and truck.

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  babyodaRAM

• Jul 22, 2021

Hi RAMCares Staff,

I have recently signed up and been reading many posts, and observed that RAM Cares chime in offering support on any mechanical need. How issues are handled when reported, if may I ask?

Please, feel free to PM me whenever convenient. Thank you in advance!

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  Delirium

• Jun 30, 2021

I have a 2019 Ram 1500 Bighorn 4x4. I get a rattle and cluck (like a ball pein hammer hitting the transfer case) and a rattle at startup and am getting a run around with the dealer on getting it repaired. 4x my truck has been in for this. please help!

Jeremy

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  522MK

• Jun 28, 2021

I'm having issues with my new 2021 Limited (150 miles - VIN 1C6SRFHTXMN800935). The driver side seat memory seems to be malfunctioning. However, if I select position #1, the seat back sits me back up an inch or two. I've tried to reset the seat position multiple times with the same result.