RamCares

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  Pacxs2

• Apr 5, 2022

Hey there Goodmorning I sent you a PM over back window leak on my ram 1500

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  DbrownLTE

• Apr 1, 2022

2021 ram 1500 5.7 etorque limited longhorn. From dead stop at stop sign, made left turn, truck quit mid turn all lights on dash auto set brake and shifted to park and returned start switch to stop. restarted fine with no warning lights. 14k miles, drop it off to dealer for two days and the could not duplicate. this issue is a major safety issue. please recall or repurchase. VIN 1c6srfkt3mn551189.

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  NovaKane

• Feb 14, 2022

Hello RamCares, I sent you a private message Saturday, looking to get in touch with you! Thanks!

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  Norseman

• Feb 9, 2022

RamCares, I'm new to Ram. I've had my 2020 Ram 1500 BigHorn a year. It has less than 16k miles on it. Recently I've noticed a rear end rattle that I can't quite pin down. Left rear shock feels like it could be loose but I'm not sure. I didn't find anything else out of place while under the truck. I tried to get an appointment at my local Ram dealer but the best they could offer was end of March.

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  KonaLaury

• Dec 23, 2021

A couple of things going on with my 2021 Rebel.
-3 times the media (music) portion of the touch screen has just locked up and nothing will play. The next morning when I started my truck all was fine.
-2 days ago it said that the fob was unavailable . I tried a variety of things to no avail . I pulled the emergency key out of the fob and all of a sudden the truck 'found' the fob and started.
Any suggestions?

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  STLPNY

• Dec 22, 2021

Thanks for getting back to me on the rear window leak issue the dealer is taking it in on 12/27 for a rear window replacement and hopefully thats the end of it

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  mcdemic

• Nov 29, 2021

Hi There,

I have unfortunately had a bad service event with a dealer in CO, my oil filter was not tightened properly during an oil change and over 2 quarts of oil leaked while driving, and I have been reaching out to their service manager to discuss the issue and they have not returned any of my calls. Is there any way I can get your assistance?

Thanks
Mike

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  Jimp1

• Nov 1, 2021

How do I get ahold of Ram Chat

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  Florida Ranger

• Sep 27, 2021

My Dealer told me I would have to live with a clicking noise coming from my 2020 (Laramie) with 5,045 miles..I called Ram Cares customer service and they contacted my Local Dealership and told them they WOULD FIX my truck and make me happy or there would be action against them at the REGIONAL OFFICE….Dealership fixed my truck ..with parts they ordered Air Freight overnight . RAM CARES CUSTOMER SERVICE IS GREAT…

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  ShawnP

• Aug 9, 2021

Dealer delivered my vehicle with these issues.

Of the 5 Rams I have bought. This is the most problematic delivery and truck.

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  babyodaRAM

• Jul 22, 2021

Hi RAMCares Staff,

I have recently signed up and been reading many posts, and observed that RAM Cares chime in offering support on any mechanical need. How issues are handled when reported, if may I ask?

Please, feel free to PM me whenever convenient. Thank you in advance!

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  Delirium

• Jun 30, 2021

I have a 2019 Ram 1500 Bighorn 4x4. I get a rattle and cluck (like a ball pein hammer hitting the transfer case) and a rattle at startup and am getting a run around with the dealer on getting it repaired. 4x my truck has been in for this. please help!

Jeremy

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  522MK

• Jun 28, 2021

I'm having issues with my new 2021 Limited (150 miles - VIN 1C6SRFHTXMN800935). The driver side seat memory seems to be malfunctioning. However, if I select position #1, the seat back sits me back up an inch or two. I've tried to reset the seat position multiple times with the same result.

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  76rich

• May 16, 2021

Can Ram Cares give me a logical answer to the status and location my 2021 Limited is at. VIN is 1C6SRFHT7MN706415. VON is 48348716. Ordered on March 2, 21. Thank you for your help.

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  JD300WM

• May 16, 2021

Our new 2021 RAM 1500 North edition. It had 241 miles on it when purchased at the end of April and now has just over 1,200 miles on it. I was shocked to see this and the paint scraped down to the bare metal on the underside of the cab. We really like this truck and I want to love it, but only if it’s made right.

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  46Indian

• May 9, 2021

Speaker static issue on my two week old Ram Limited Night Edition. Started on 400 mile trip today. Static seems to be in a speaker to the right of the driver. Very similar to all the other posts. 2,500 miles on the truck. I will go to the local dealer to formalize and register the problem tomorrow.

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  Laztaz5

• Feb 10, 2021

Hello, I have a 2019 Ram 1500 Bighorn that the back window glass has cracks. The truck has 49880 miles on it so the factory warranty is done. I bought a extended warranty (Performance First) from Jake Swinney Ram dealership. When they tried running the claim through. The warranty people declined the claim saying it was not a mechanical problem but a cosmetic issue. What should I do?

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  RamJim

• Jan 22, 2021

Hello @RamCares,
A dealership in Alaska (I'm near Boston) mistakenly entered the VIN from my 2019 RAM 1500 for one of their customers recall service.
Clearing this up is taking much longer (weeks) than I could have imagined. Can't get mine serviced without this fixed.
@RamCares - Can you help?
Thanks
-Jim

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  Yangster

• Jan 20, 2021

Hello, I just ordered a Limited Longhorn. In reviewing the various chats, they keep mentioning that RamCares can provide information on my build. My VON is 47988241 and my VIN is 1C6RREKT9MN673371. Any updates that you can provide is appreciated.
Bill

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  Kris

• Jan 20, 2021

@RamCares
I have a 2019 1500 Laramie that has been taken in to the dealership for repairs around 15 times already. Sometimes it’s a the same problem but it’s mostly something different. In the last 2 years, my truck has spent at least 3 months in the shop. Dealership refuses to give us loaner even though my 18 Wrangler has issue.