I use Beyer in Morristown. I have had good and bad experiences at many dealerships just like everyone else here. Even at this dealer the first time I went to have the recalls done, I mentioned the above problems and tech couldn’t “replicate the issue”. I spoke to the service advisor and very nicely explained the issues were documented problems, some with tsbs, etc. He was cool and said he would reschedule me and have a higher level tech who is experienced with the electronics work on it. They gave me a loaner. Got everything approved and replaced. Again, too soon to tell but they at least did everything. I even pointed out an imperfection on my dash that he documented and said he submitted and got approval from FCA for a complete dash replacement (now on order)! I didn’t even purchase the truck from them....although I have purchased a few fords from them and they are connected to the ford dealership and share the same service area (I think the techs are separate). So I am impressed.
I think dealerships, especially the techs and service advisors, are a bit hit or miss. You definitely are best served by going in well informed, ready to assist and educate, and also very firm but friendly....IMO
Let me know if you go there and I’ll come say hey