Water leak drivers side front floor board

[Mike1975]

I have a 2020 Dodge Ram 1500 Laramie quad cab, 3200 miles. Carpeting is soaked only on the drivers side front. I have an appointment with the dealership tomorrow. I found a TSB (which I attached) on this issue and was wondering if anyone has an experience with them performing repairs in the TSB. I am pretty nervous about them removing the fender. Any input would be greatly appreciated.

 

[RAMpage]

That's where my first truck leaked (also a quad cab) - dealer ended up buying the truck back since they couldn't find the leak source. They believed it was a missed weld during production and wanted to tear the dash apart.

 

[Mike1975]

Is there any possible way you could send me the dealership and any other information such as may be a case number or any communications with Chrysler because I would love to have that done for my truck. Totally ridiculous situation. Thank you so much for your response

 

[RamCares]

I have a 2020 Dodge Ram 1500 Laramie quad cab, 3200 miles. Carpeting is soaked only on the drivers side front. I have an appointment with the dealership tomorrow. I found a TSB (which I attached) on this issue and was wondering if anyone has an experience with them performing repairs in the TSB. I am pretty nervous about them removing the fender. Any input would be greatly appreciated.

Hi Mike1975,

I regret to hear that you are experiencing this concern with your truck. If it would be of interest, I am more than happy to get a case escalated on your behalf. By doing so, this will provide the dealership and yourself with an individual who will review your concerns, then assist you and the dealership in exhausting all available resources to have the issue addressed and resolved. To get the process started, please follow up with me via private message when you can.

Mark
RamCares

 

[Mike1975]

Hi Mike1975,

I regret to hear that you are experiencing this concern with your truck. If it would be of interest, I am more than happy to get a case escalated on your behalf. By doing so, this will provide the dealership and yourself with an individual who will review your concerns, then assist you and the dealership in exhausting all available resources to have the issue addressed and resolved. To get the process started, please follow up with me via private message when you can.

Mark
RamCares

Yes please let me know what I have to do.

 

[RamCares]

Yes please let me know what I have to do.

Hey Mike,

Just sent you a PM, please follow up with me there when you can!

Mark
RamCares

 

[VinnyRam]

I have a 2020 Dodge Ram 1500 Laramie quad cab, 3200 miles. Carpeting is soaked only on the drivers side front. I have an appointment with the dealership tomorrow. I found a TSB (which I attached) on this issue and was wondering if anyone has an experience with them performing repairs in the TSB. I am pretty nervous about them removing the fender. Any input would be greatly appreciated.

Yes. That was the fix for my leak. The dealer body shop did the repair because the fender had to be removed.

 

[JMEEKS]

I have a 2020 Dodge Ram 1500 Laramie quad cab, 3200 miles. Carpeting is soaked only on the drivers side front. I have an appointment with the dealership tomorrow. I found a TSB (which I attached) on this issue and was wondering if anyone has an experience with them performing repairs in the TSB. I am pretty nervous about them removing the fender. Any input would be greatly appreciated.

Good Morning Mike. Have you had any luck with getting your leak repaired? I just purchased my 2020 ram a week ago and having this same issue. I have an appt. set for next week with my dealership.

 

[RamCares]

Good Morning Mike. Have you had any luck with getting your leak repaired? I just purchased my 2020 ram a week ago and having this same issue. I have an appt. set for next week with my dealership.

Hi JMEEKS,

Sorry to hear that you are also experiencing this. If it would be of interest, we would like to escalate your situation to a Case Manager which will provide the dealership and yourself with an individual who will review your concern, then assist you and the dealership in exhausting all available resources to have the concern addressed and resolved. We are just a private message away to get the process started.

Mark
RamCares

 

[Mike1975]

Good Morning Mike. Have you had any luck with getting your leak repaired? I just purchased my 2020 ram a week ago and having this same issue. I have an appt. set for next week with my dealership.

Noooo! sorry for your luck. Im taking it in on Wednesday. There is a TSB on it I will send it to you. I truly want them to buy it back, love the truck but what else is wrong. Keep me posted with what you find out.

 

[Mike1975]

That's where my first truck leaked (also a quad cab) - dealer ended up buying the truck back since they couldn't find the leak source. They believed it was a missed weld during production and wanted to tear the dash apart.

Anyway you could me any information and the details how you got this accomplished because I truly do not want to deal with this. Thanks

 

[Mike1975]

Yes. That was the fix for my leak. The dealer body shop did the repair because the fender had to be removed.

How did it turn out?

 

[VinnyRam]

How did it turn out?

Bone dry now.

 

[RamNeophyte]

Sad to say that I have the exact same problem. I just realized that the floor on my drivers side is completely soaked. It's one quality control problem after another with this truck. As much as I like it, this may end up being my final FCA vehicle. My next step is to go fight with the dealer to give me a loaner car when I schedule them to look at the truck. I refuse to pay for a loaner car for quality control issues and safety recalls (which I have had several).

 

[Neurobit]

@RamCares,

How is FCA still pumping out 2020 trucks with this issue? It's absolutely insane that no one at the factory is checking for this.
I am appalled at the lack of QC going on in your plants. No excuse whatsoever for trucks that have been in production for TWO YEARS.

 

[JustMe]

Hi Mike1975,

I regret to hear that you are experiencing this concern with your truck. If it would be of interest, I am more than happy to get a case escalated on your behalf. By doing so, this will provide the dealership and yourself with an individual who will review your concerns, then assist you and the dealership in exhausting all available resources to have the issue addressed and resolved. To get the process started, please follow up with me via private message when you can.

Mark
RamCares

Full Disclosure . . . I have NOT been "Kind" to Ram Cares in the past. However, as far as I recall (not far) this is the 1st time, that I've seen, a Ram Cares Personnel (Mark here) has made a somewhat Clear Concise Explanation as to WHAT these folks DO ! Thank You Mark . I haven't had the need to Check anywhere on the Forum to see if Ram Cares actually has a Dedicated Detailed Thread that Fully Explains the Ram Care Functions as far as the Forum Members Concerns go . Nor have I checked for a Ram Cares (or a Jeep Cares?) on the FCA-US websites -- perhaps I will after I'm done here . Again just a simple thanks to Mark .

 

[RamCares]

Sad to say that I have the exact same problem. I just realized that the floor on my drivers side is completely soaked. It's one quality control problem after another with this truck. As much as I like it, this may end up being my final FCA vehicle. My next step is to go fight with the dealer to give me a loaner car when I schedule them to look at the truck. I refuse to pay for a loaner car for quality control issues and safety recalls (which I have had several).

Hey RamNeophyte,

I am very sorry to hear that you are experiencing this. Please know that I would be happy to get you connected with a specialist for further support as you address this with your dealer. Please follow up with me via PM if this would be of interest.

Mark
RamCares

 

[RamCares]

@RamCares,

How is FCA still pumping out 2020 trucks with this issue? It's absolutely insane that no one at the factory is checking for this.
I am appalled at the lack of QC going on in your plants. No excuse whatsoever for trucks that have been in production for TWO YEARS.

Hey Neurobit,

Thank you for taking the time to express your sentiments. We have made sure to bring this to the attention of the proper internal teams and it is currently being looked into further. And we here are always happy to provide support for anyone who happens to experience this and moves forward with getting it taken care of at the dealer.

Mark
RamCares

 

[Neurobit]

Hey Neurobit,

Thank you for taking the time to express your sentiments. We have made sure to bring this to the attention of the proper internal teams and it is currently being looked into further. And we here are always happy to provide support for anyone who happens to experience this and moves forward with getting it taken care of at the dealer.

Mark
RamCares

Thanks Mark. I know you guys have a tough job and we all appreciate it.

It's just very frustrating to see so many people on this board with brand new trucks still having issues with leaks, brake squeal, cracked rear window bezels, etc.

Regards,
Neurobit

 

[JustMe]

Hey Neurobit,

Thank you for taking the time to express your sentiments. We have made sure to bring this to the attention of the proper internal teams and it is currently being looked into further. And we here are always happy to provide support for anyone who happens to experience this and moves forward with getting it taken care of at the dealer.

Mark
RamCares

I would be more "reassured," so-to-speak, if you (Ram Cares Rep's) could Further Explain what is meant by, "Proper Internal Teams" !?. How many "teams" are there that do the "Ram Cares Thing"? Mark, do you (can you?) explain to "Us" if there May be too much "bureaucracy" in the Processes (Loops) YOU may have to leap through ? That is without getting yourself into "trouble"? . Thanks, from all os us in advance, ha .