Okay, so a follow up to my last log. Took the car into Dodge and they ran a diagnostics and did a reset. The employee at dodge had said everything came back normal, and these cars are too new to diagnose anything (which makes sense). After the reset from Dodge, the radio worked fine for a few weeks, then the audio went out again. I messed with the buttons on the back side of the steering wheel and the audio started working again - it's a quick fix to a frustrating problem.
Just when I thought I had a solution to this radio problem something new happened - while backing into a parking spot my radio was playing SXM at level 10 volume. Then out of no where the volume blared to the max blowing out my ear drums! I immediately lowered the volume, thinking that would fix the problem but no change in the sound, until the volume hit 0, where there was no sound. I thought maybe it was the radio station that had problems, so I changed the station and increased the volume to 1, and the audio sounded like it was maxed out!! In volume 1! I shut the car off and have yet to start it up again, as I'm out at dinner. Wondering if anyone else had this same problem?