Uconnect 5 Box requires service . . .

[Tritonpwrd]

I had this same issue for the past year and a half. The radio was displaying that message and not receiving or sending updates. I finally took it to the dealer. They replaced the antenna and the telematics box. Everything has been working great for the past 2 months.

 

[deeve]

Welp...mine was good for a few months after they replaced some parts but it is back. I guess I will need to make an appointment and see what they say. No rhyme or reason when it pops up. Anyone else getting any better luck?

 

[George Bednar]

Welp...mine was good for a few months after they replaced some parts but it is back. I guess I will need to make an appointment and see what they say. No rhyme or reason when it pops up. Anyone else getting any better luck?

I had the same issue almost a year. They came and picked up my 22 Limited for an oil change and I told about this issue. They returned it later that day and said there was a loose connection. I think it was the connection to the antenna but cant say for sure. Issue has not returned since. Hope this doesn't jinx me

 

[Dyeelitt]

Issue is back. I take it in on Monday.

 

[deeve]

It jinxed you.

 

[deeve]

Mine went in Monday....they finally got around to looking at it yesterday. They previously replaced the telematics box, so this time they are replacing the antenna. Oddly the problem before was good for a while then gradually the warning would come up more and more often so whatever is causing this, it gets worse over time.

 

[Dyeelitt]

They reflashed everything and it seems to be working. It’s been a month now and all still good.

 

[deeve]

I heard from the dealer last night that the antenna replacement did not work, so now they are replacing the module for the second time. My 36 month warranty ends in April and I am unsure if this will fix it since it was already replaced once. Has there ever been a consensus on what is causing these to fail or what it does for my truck? I assume they cannot be removed to do away with the problem.

 

[deeve]

I reread this thread and answered my questions about removing it. It is possible and does not harm to the system. Curious why some have an ongoing problem despite multiple replacements and others have none.

 

[deeve]

Got mine back yesterday. They replaced everything, including the module, wire harness, and antenna. Also wiped out the JScan programming that I did. I'm not sure why they did that, but I hope that was not part of the problem.