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Uconnect 5 Box requires service . . .
- Thread starter MidnightExpre$$
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User_3336
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Keep us updated! Did you you show the dealer the PDF of the TSB? Did the other dealer state what they've done to fix the issue?I have an appointment on the 23rd with another dealer who says they have had success with these errors. We'll see how it goes.
mattee
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He just said they've had some success with the problem. He did say they have to take the dash apart i'm guessing to get to the telematics box. He said sometimes it's as simple as a bad connection but that they have replaced the box/antenna module/and cables at times. I don't know how they determine what to replace I'm hoping they can figure it out. fortunately mine doesn't give the error all the time. it goes in spurts, it will do it at every startup for a few days then it won't do it for a couple weeks or a month, then it starts again.
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User_3336
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Ironically, mine is just the error. Originally, I didn't have the error on startup. THEN, the "uconnect box" did an OTA update. That's what screwed it up, and made that error.
All the functions work fine, including the call button at the top. I can call customer service, roadside service, and ram connect all fine, however, the buttons on the top are always RED (not green).
So, at this point, I think mine is just a software glitch.
Question. Have you tried pushing the blue button on the top and see if it actually works (calls RAM)?
Are your buttons red? Are there any parts of your UCONNECT that do not work?
s8er01z
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I had the radio and tbm replaced prior to this with no change. Hopefully this is what you were after on the service order.
mattee
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When I get the error my buttons at the top are red the whole time I'm driving. I did push the call button and it starts to connect the call but I canceled it. Also when I get the error I noticed that the voice command feature does not work. It will listen but does not execute the command. When I don't have the error my buttons are not lit at all, no red or green.
mattee
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Hopefully this is what my dealer was talking about, we'll see next week I guess.
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s8er01z
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Agreed. I know the vehicles are different but the issue seems to present the same and the fix may end up all being the same in the end. I hope they can get it fixed for you guys who are suffering. I’ve had the problem for nearly a year and they are just now replacing parts after months of “there is an update coming” nonsense.Good to have as documentation!thanks!
s8er01z
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Just wanted to bump this, no more errors since the fix they did. Nearly a month now without the error and I had a dozen a day minimum before. Hopefully some of you guys are seeing some success with this on your end as well. 
Hi. I know this is an old thread but I am getting this same error every start on a new to me 2022 Ram 1500. Would we be able to look into this over PM?
Darksteel165
Legendary member
Ramcares doesn't provide technical support, they are only customer "service" and will say to go to the dealership.
There is a rechargeable lithium ion battery (like used in LED flashlights) inside of a black box that is likely just getting low.
It powers the device that passes through GPS, and provides cell\connected services.
Could check the firmware on the head unit to make sure it's the current version, everything else involves that black box behind the glovebox, unless you are good with taking your truck apart and can solder a new battery onto the leeds, or want to remove connected services (the entire box) and just keep XM and GPS you would want to take it to the dealership.
MidnightExpre$$
Ram Guru
I don't know if your issue is the same as the problem I had. With that said, I would send a direct message to Ram Cares. They checked into my issue and saw that an update was going to be pushed out over the air. It corrected my problem - I never had to visit a service department for it.
I have an appointment Friday at the dealer for an inspection so I will have them look at it. Only comes up when I use remote start from keyfob or randomly while driving every so often.
I sent them a PM. I checked my VIN on UConnects site and there weren’t any available updates according to them.
Darksteel165
Legendary member
The website always says that.
What firmware version of the radio itself are you on?
This is the picture of the uConnect box for reference, along with an illegal warranty void if removed sticker I yanked off.
I can check when I get the truck back tomorrow. The dealer basically said that he had an update he installed but it didn’t resolve it and to wait to see if a new update is released eventually. I am pretty versed in soldering so if I end up having to I am not against replacing the battery to see if it helps. Is that an 18650?
This is the error mine gets. Now every start. Was yours the same?
MidnightExpre$$
Ram Guru
Yes. That is the exact same error message. Check the very first post in this string - it is a picture of my screen with that message.
