Something doesn't add up. Why would the dealer and RAM customer care say no? They must have given a reason. Does your production date/VIN fall within the guidelines?
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TSB #24-001-20 A/C Fix. Has anyone had it done yet? Plus are you happy with the results?
- Thread starter waterhamhawk
- Start date
Something doesn't add up. Why would the dealer and RAM customer care say no? They must have given a reason. Does your production date/VIN fall within the guidelines?
brian42
Ram Guru
It's a 2019 built in December 2018 so definitely falls within the date range.
The truck passes the "cooldown test". Yes, I know it doesn't say that has to be done. I even gave them a copy of the TSB with the applicable portions highlighted (symptoms and billing).
The dealership has been great on everything else I've brought it in for (9 visits with multiple concerns each time) and don't know what the sticking point is for them, especially when it's a job they can easily bill Stellantis for. As for Customer Care I've had zero support from corporate all three times I reached out and started a case.
Since I have an ESP I'm not going to burn any bridges with them and belabor the point. If corporate won't provide me any support I'm not going to keep wasting a day (and $100) in hopes of a different outcome.
I don't understand why the dealer is charging you $100 to (I'm assuming) diagnose a complaint on a warranty vehicle.
ayoslickxd
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currently noticing during hot days my ac aint as cold as my sisters jeep and hyundai elantra 
ac on max and i can tolerate it all day blowing but not in the other cars
ac on max and i can tolerate it all day blowing but not in the other cars
IvoryHemi
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MaxCare isn’t a warranty, it’s a service contract with a per visit deductible
Willwork4truck
Spends too much time on here
Damn, after reading these 17 pages and hearing about the parts backlogs I'm more glad I sold it. Here I had been thinking that I could've just rolled into my local dealer and gotten this done about 30 days ago.
Kinda' like the leaking 2014' and 2015 oil flter assemblies on the Pentsars, massive parts backorders.
Kinda' like the leaking 2014' and 2015 oil flter assemblies on the Pentsars, massive parts backorders.
Come on now... those never leak.....lol.
There are now aftermarket companies that make them so it’s actually better now (availability wise). For a little while earlier this year, they went on backorder again and dealers were keeping them for service customers only.
I know what MaxCare is. I missed the ESP comment. Hence my "warranty vehicle" statement.
brettguercio
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My 19 ac absolutely sucked my 21 gets 2 cold !
Took my truck in yesterday. To be honest, I have a feeling that at least in the northern climates techs up here may have glossed over this one since it got issued in Nov. when AC is not in big demand. Had a bit of a discussion with the actual tech about it.
Parts are on order, and will be bringing it back in once the parts arrive. Not that I don't trust the dealership (actually have a good relationship with them), but with some people reporting damage during the fix, I'm going to photograph the hell out of my interior before it goes in.
Parts are on order, and will be bringing it back in once the parts arrive. Not that I don't trust the dealership (actually have a good relationship with them), but with some people reporting damage during the fix, I'm going to photograph the hell out of my interior before it goes in.
bassadict69
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How do we contact Ramcares?
I have an appointment to take my 2019 to the dealer next Wednesday...fingers crossed!
I have an appointment to take my 2019 to the dealer next Wednesday...fingers crossed!
IvoryHemi
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Sorry for the dumb question but I'm a new Ram 1500 owner and also new to this forum. Can you provide the TSB number or provide a link where I can find it? Thanks in advance!
bassadict69
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Thanks! I did that, still waiting on a response...
brian42
Ram Guru
Not to be a jerk but the TSB number is in the title of this thread (24-001-20) and a copy of the TSB is on page 1 of this thread (post #16 by donusaf):
TSB #24-001-20 A/C Fix. Has anyone had it done yet? Plus are you happy with the results?
I know it’s still cold in much of the country. But here in Phoenix. I know of one coworker who was getting his truck worked on today, plus another coworker next week. My A/C is OK, 42 degrees. (my other 2009 Ram is 38 degrees. Big Difference) The 09 would cool right down, while my 2020 Limited...
5thgenrams.com
Rather than have my 2020 Limited torn apart by some dealer and going through all the hassel leaving the truck, waiting for parts and potential damage I installed the AC hack. Before the lowest temp at drivers side vent was 58, after hack 40. I'm happy with that. 20 minutes to install.
ayoslickxd
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was it simple and easy?
brian42
Ram Guru
Air conditioning Hack
Today I was able to get 36-38 degrees blowing out of both the drivers side and the passenger side ac vents. Previously I was getting 44 out of the passenger side and 50-52 out of the driver side. I installed a water shut off valve in the heater hose going from water pump to the heater core. It's...
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c3k
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I've got a 2021, so this doesn't affect me. But...
Instead of ball valve to shut off the radiator flow (which is a fine solution), wouldn't it be "better" to have a connector that allows the in-feed to the heater core to just cross over to the out-flow hose? That would keep the radiator fluid moving. It'd be even better if it had a remote control.
I -thought- I'd seen something like this |--| . The valve either lets the fluid flow up and down the | legs, or it crosses back on the -- .
I cannot find it. Does it exist?
Instead of ball valve to shut off the radiator flow (which is a fine solution), wouldn't it be "better" to have a connector that allows the in-feed to the heater core to just cross over to the out-flow hose? That would keep the radiator fluid moving. It'd be even better if it had a remote control.
I -thought- I'd seen something like this |--| . The valve either lets the fluid flow up and down the | legs, or it crosses back on the -- .
I cannot find it. Does it exist?
brian42
Ram Guru
You can buy a bypass valve that will accomplish this. I did this exact thing on my last truck for 8-9 years before having this truck and things I learned:
1. I personally won't pinch off a pressurized system (hose clamp). I'd do it as an emergency repair until I could get home but not much beyond that until I could affect a repair. YMMV
2. I started with a bypass valve. It leaked so I replaced it with a "better" bypass valve. It leaked so I replaced it with a ball valve. No issues after that.
3. There is no issue with stagnating the flow. Everyone will end up throttling it to allow some heat for passengers or more heat for the winter so it won't be flow-less forever. The issue comes when you completely isolate the heater core loop which can create pressure issues. I don't know how detrimental that will/won't be but I'm not willing to find out. If you use a single ball valve then the pressure will remain at system pressure regardless of the flow.
4. I did this "hack" for nearly a decade on my last truck and never had any issues other than the bypass valves leaking.
I hesitate to do it on this one as I spent almost a decade living the dream of too hot, pop the hood at the next stop and adjust the valve, too cold (for my wife), pop the hood at the next stop and...
1. I personally won't pinch off a pressurized system (hose clamp). I'd do it as an emergency repair until I could get home but not much beyond that until I could affect a repair. YMMV
2. I started with a bypass valve. It leaked so I replaced it with a "better" bypass valve. It leaked so I replaced it with a ball valve. No issues after that.
3. There is no issue with stagnating the flow. Everyone will end up throttling it to allow some heat for passengers or more heat for the winter so it won't be flow-less forever. The issue comes when you completely isolate the heater core loop which can create pressure issues. I don't know how detrimental that will/won't be but I'm not willing to find out. If you use a single ball valve then the pressure will remain at system pressure regardless of the flow.
4. I did this "hack" for nearly a decade on my last truck and never had any issues other than the bypass valves leaking.
I hesitate to do it on this one as I spent almost a decade living the dream of too hot, pop the hood at the next stop and adjust the valve, too cold (for my wife), pop the hood at the next stop and...
