Stop and go shudder/vibration

[lasstss]

Hi SilverRam,
Because of the nature of our team, we do only communicate via this forum. If you would prefer to speak over the phone, I have included the number for customer service below. If you would like, I would also be happy to connect you with a specialist. Please send us a private message!

1-866-RAM-INFO (1-866-726-4636)

Laura
Ram Cares

This ram cares is a bunch of Patronizing nonsense. Adds nothing, helps nothing. I got a letter from the arbitrator. The dealership says there is no issue/cant duplicate. Although the off idle shudder was felt by the service manager. And yes under load, stop and go traffic the shudder gets much worse. To compound, this 'acceleration' on slowing down I thing is the transmission not going into first until you come to a full stop and back off the brake. Perhaps after someone runs into a car ahead of them , they will look at it. This documents the issue.
One other thing, if you are a two foot driver, most old mechanics are, you have to drive one foot. This trans/computer does not like you even touching the brake if on the gas. the computer cant deal with it. My 2013 trans was marvelous in my old RAM. This thing is as finicky as it gets. I have one more try at the dealer, going to leave it for a few days . If no resolution, then I live with it, or unload it.

 

[Ch28]

Update. Been at delear for couple days, ordered a new rear drive shaft. Apparently there was rust inside mine that was making it bind up. Will see if that really fixes it or if it comes back as others have stated.

 

[Trifish]

I was wondering if anyone has had any luck with getting this resolved. Just bought my first Ram product. 2019 Big Horn 1500 with 10K miles. Of course I didn't notice the problem during the test drive, but a couple hundred miles later this issue is very noticeable. I hope to get it to the dealer in the next few days to see what they say. Thanks

 

[Ch28]

I was wondering if anyone has had any luck with getting this resolved. Just bought my first Ram product. 2019 Big Horn 1500 with 10K miles. Of course I didn't notice the problem during the test drive, but a couple hundred miles later this issue is very noticeable. I hope to get it to the dealer in the next few days to see what they say. Thanks

Body mounts replaced and properly torqued by dealer fixed mine

 

[Ch28]

I was wondering if anyone has had any luck with getting this resolved. Just bought my first Ram product. 2019 Big Horn 1500 with 10K miles. Of course I didn't notice the problem during the test drive, but a couple hundred miles later this issue is very noticeable. I hope to get it to the dealer in the next few days to see what they say. Thanks

Sorry wrong issue. For that issue a new rear drive shaft has so far fixed mine. 1000 miles since it was replaced and has not returned.

 

[RamCares]

I was wondering if anyone has had any luck with getting this resolved. Just bought my first Ram product. 2019 Big Horn 1500 with 10K miles. Of course I didn't notice the problem during the test drive, but a couple hundred miles later this issue is very noticeable. I hope to get it to the dealer in the next few days to see what they say. Thanks

Hi Trifish,

I regret to hear that you are experiencing this concern with your truck. Please be sure to keep us updated on your dealer's findings. If we can be of any additional support as you are addressing this with your dealer, please do not hesitate to send us a private message. We are always happy to help!

Mark
RamCares

 

[Trifish]

Thank you! will update once I have gotten it in for service.

 

[RamCares]

Thank you! will update once I have gotten it in for service.

Thank you for the follow up, we will be on the lookout!

Mark
RamCares

 

[raven_DT]

How many auto manufacturers seed reps into forums to identify and (hopefully) resolve owner issues? I haven't seen many. Kudos to Ram.

 

[Ch28]

Okay so this issue has cane back. Started a few weeks back and has gotten worse. Its been about 12k miles since they "fiixed" it with a new driveshaft. Really shouldn't have to put a new driveshaft on every 12k or so miles. Last time they told ne it had rust inside it that was making it bind up when i would stop. Would be very weird to have rust do this 2x. Seems like something else. Ginna try to schedule with dealer. Hopefully bc they have already tried to fix it it gets expedited bc i think it was a week or so last time in the shop.

 

[Mopar_maxi]

My 2020 has been doing this same exact “bump” since about 1800 miles. Has 3500 miles on it now. Doesn’t happen after every single stop but does at least 75% of the time. It’s very annoying and for what these trucks cost, you shouldn’t feel a bump when letting off of the brakes from a stop.

 

[drbobvs]

My longhorn with 26K mi does it too. I have an appt on the 14th, and I'll bring some of these posts with me. Keeping fingers crossed.

 

[TR5th GenRam1500]

Hi Ch28,
We're sorry to hear that you've been experiencing this. Our team would be happy to get you connected with a case specialist to assist you while working with your dealer. If this is something you would be interested in, please send our team a private message!
Alex
Ram Social Care Specialist

Alex
Hoping you can point me in the right direction. Just bought the new 5th GEN 2020 ram 1500 Big Horn 5.7 hemi with etorque. I noticed when accelerating from a stop I feel a Shutterfly vibration. At first I thought it possibly had to do with me towing my trailer but noticed it happens whether I am hitched up or not. I went onto Google and ask the question and it put me onto this forum. I have now also registered with this forum.
possible you can point me in the right direction and if anybody has had this problem with the new 2020 ram could let me know what the outcome was would be appreciated.

 

[RamCares]

Okay so this issue has cane back. Started a few weeks back and has gotten worse. Its been about 12k miles since they "fiixed" it with a new driveshaft. Really shouldn't have to put a new driveshaft on every 12k or so miles. Last time they told ne it had rust inside it that was making it bind up when i would stop. Would be very weird to have rust do this 2x. Seems like something else. Ginna try to schedule with dealer. Hopefully bc they have already tried to fix it it gets expedited bc i think it was a week or so last time in the shop.

My 2020 has been doing this same exact “bump” since about 1800 miles. Has 3500 miles on it now. Doesn’t happen after every single stop but does at least 75% of the time. It’s very annoying and for what these trucks cost, you shouldn’t feel a bump when letting off of the brakes from a stop.

My longhorn with 26K mi does it too. I have an appt on the 14th, and I'll bring some of these posts with me. Keeping fingers crossed.

Hoping you can point me in the right direction. Just bought the new 5th GEN 2020 ram 1500 Big Horn 5.7 hemi with etorque. I noticed when accelerating from a stop I feel a Shutterfly vibration. At first I thought it possibly had to do with me towing my trailer but noticed it happens whether I am hitched up or not. I went onto Google and ask the question and it put me onto this forum. I have now also registered with this forum.
possible you can point me in the right direction and if anybody has had this problem with the new 2020 ram could let me know what the outcome was would be appreciated.

Hi all, I apologize for the trouble. If it would be of interest, please know that I would be more than happy to escalate your situations to a Case Manager which will provide the dealership and yourself with an individual who will review your concern, then assist you and the dealership in exhausting all available resources to have the concern addressed and resolved.

Our team is just a private message to get this process started, as well as assist with any additional questions you may have at this point.

Mark
RamCares

 

[Moparian]

Interesting.... mine does this as well. I also have the surging when I leave my driveway, seems to only be when the truck is cold. I chalked it up to mine being lowered but it seems like this is a common issue across the board.

 

[Racercrazy]

Add my name/ truck to the list with this problem. Currently have 3,700 miles, started about 1000 miles ago. Awesome!

 

[TR5th GenRam1500]

Hi all, I apologize for the trouble. If it would be of interest, please know that I would be more than happy to escalate your situations to a Case Manager which will provide the dealership and yourself with an individual who will review your concern, then assist you and the dealership in exhausting all available resources to have the concern addressed and resolved.

Our team is just a private message to get this process started, as well as assist with any additional questions you may have at this point.

Mark
RamCares

Mark
Thanks for the reply. Your saying to private message your team? Is there a link to send this request to?
Thanks again.

 

[RamCares]

Interesting.... mine does this as well. I also have the surging when I leave my driveway, seems to only be when the truck is cold. I chalked it up to mine being lowered but it seems like this is a common issue across the board.

Add my name/ truck to the list with this problem. Currently have 3,700 miles, started about 1000 miles ago. Awesome!

Hi @Moparian & @Racercrazy - Please be sure to follow up with us via private message if this is something you decide to address with your dealers. I am more than happy to ensure you have additional support for that process.

Mark
Thanks for the reply. Your saying to private message your team? Is there a link to send this request to?
Thanks again.

Yes indeed, thank you for the follow up @TR5th GenRam1500! To send us a private message, hover your mouse over our profile picture on here. When you do so, you should see the options 'Follow', 'Ignore', and 'Start Conversation'. Click 'Start Conversation' and that will get you set up in a private message thread with us!

Mark
RamCares

 

[MJVC]

Glad I found this forum site, I have the same issue and have brought mine to 2 different dealers so far. They perform software updates but no improvements. Was starting to think I was being to nitpicky but now I see this is a widespread problem. Hopefully someone here gets it resolved so the rest of us can instruct the dealers how to fix it

 

[RamCares]

Glad I found this forum site, I have the same issue and have brought mine to 2 different dealers so far. They perform software updates but no improvements. Was starting to think I was being to nitpicky but now I see this is a widespread problem. Hopefully someone here gets it resolved so the rest of us can instruct the dealers how to fix it

I regret to hear of your situation, @MJVC. If you would be willing to follow up with us via private message, I would be happy to learn more to determine how to best assist you at this point.

Mark
RamCares