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I agree, but time is money. Once I figured out the problem I needed it fixed immediately. Waiting another week or two for an appointment just to have the run around from the dealership would put me in the nuthouse. I got out cheap with two previous gen Bridgestones (684 II), delivered mounted and balanced for less than $300
I too have axle play, but its only lateral. I pulled off the caliper to see the full range of movement and it isn't much. Lateral play is normal with c clip axles like we have. Up and down play would be the sign of a bad bearing, usually accompanied with grinding noise
I agree that some lateral movement is necessary for proper rear end function. But the vibration or shimmy that some of us are experiencing is a lateral movement that you can see and feel from the rear..I can see my bed shake from side to side.
Had my truck in 8 times for the same issue, notice it more with a full tank and weight in the back seat. Contacted ram corporate and set menup with a qc guy in carson city nv. He agreed it's not normal, service advisor was a joke and replaced the vibration dampener sensors and noise is still there, they said it was normal after that but the noise is the same as when the qc guy rode in the truck. Ram offed some hush money but am pursuing lemon law. Good luck. Seems they wants me to be quiet.
Having the same issues of loud vibration and noise inside the cab, had it I 8 times and ram is offering hush money. Did they replace your 2019 or did you have to trade it In?
Update: I’ve had the truck back to the dealer several times and the problem remains. They keep road force balancing the tires, but that only fixes the issue for a few weeks. I brought it back in December because the tires were wearing so badly but only on the outside. First the service guy tried to say tire wear was “normal” for 29,000 miles until he looked at the tires and said “whoa, that’s not right”. Especially since the truck had been balanced and aligned several times since I bought it. They ended up replacing the tires at their cost.
Just got my truck back again and it is fixed, dealer said they had a new update for the anc module. Been driving it for 3 days now and the noise is gone. Feels like a completely different truck.
It fixed the vibration and noise, truck is running great at this point.
You have any information that the rest of us could take to a dealer and possibly have it fixed for ourselves ?
Yes according to the service advisor there is an update on a previous technical service bulletin, (tsb) you can google tsb's for your make and model, I had this same one done previously about 4 months ago and it didn't fix it. This time the dealer said they did the updated one and it seems to have fixed the issue. I noticed the drone/vibration more when I have a full tank of gas and someone in the back seat more than I do when it's just me by myself. Try it the way I'm describing too, I have had this issue since I bought it and got it narrowed down, it may be different for others but this is my experience. The tsb is 08-056-19, like I said it is supposedly a revised version of a previous one, according to the service advisor when they plugged into the truck it showed up as an available update right away. The dealership I went to is in carson city nv, phone number is 775-883-2020 maybe they will be able to provide information to the dealers in your area and assist with this issue, I've only had the truck back for 4 days but havent heard it yet, fca is going to reach out next wednesday to see if the problem came back. Good luck to all of you, but like I said, drive it alone with low fuel and then fuel up and throw the family in the backseat, its does it sometimes alone and always with weight in the back. I'll update if anything else comes about.
Also there is a sequence when they perform the update, if it's not done right it won't save from what I understand. Also update only takes about 20 min from what I've heard.
Go back to the dealer, had a newer version of tsb 08-056-19 flash update on the anc, supposedly just came out within the last couple weeks, my truck doesn't make the noise anymore.
I’d bet this is my problem did yours also keep throwing the balance off?
