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Rear window surround crack.

georgesrt2020 said:
Hopefully not, as I don't believe every truck has the issue ..... I have a 2021 with less then 500 miles and it has the leak issue which looks to be the 3rd Brake Light not the window and I know I do not have the current AD window because my truck was built in Sept. 2020 and Star states windows with 11/2020 are the most current.
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I’ll keep my fingers crossed


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mines been at the dealer for a week, got a greand cherokee as a loaner, patiently waiting..



Mtbgordon said:
It was installed same day but they let it sit another 24 hrs to fully cure. They usually use an outside auto glass company to do it. So it all hinges on their schedule.
Click to expand...
 
RAM/Cuda said:
Did FCA pay for it all three times??
Mine is leaking again.
Click to expand...


I'm assuming this is the first time it's been replaced with the latest version of the window? Only came out in the fall
 
georgesrt2020 said:
Yes new part is AD - from what I been told It will be available in April - Dealers can order the AD now and it will ship from Mopar when it becomes available.....
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Not sure if this is accurate... I have a friend at a dealer and the latest version anywhere he can see ends in AC. Can you provide a document?
 
LHarv said:
Not sure if this is accurate... I have a friend at a dealer and the latest version anywhere he can see ends in AC. Can you provide a document?
Click to expand...
This is accurate as of 11/2020 - this is the same STAR Case Number: S2023000005 with a Release Date: 01/30/2021 that RAM CARES posted about few pages back
 

Attachments

LHarv said:
I'm assuming this is the first time it's been replaced with the latest version of the window? Only came out in the fall
Click to expand...
Mine was done a year ago, so..I will likely need it done again.
 
georgesrt2020 said:
Your new replacement window is 68426398AC - The new window part will be 68426398AD the difference is the AC to AD, & AD being the most current rear window.

Did you try taping off your 3rd brake light and run some water on the back window for 20-30 minutes ? to see if it leaks ?

Ram is having problems with the 3rd brake lights leaking also I would just double check as you did just get a new window installed

You stated above that your truck has been to the dealer since NOV ?
Click to expand...
No.....December of 2019,the dealer first replaced the third brake light Assembly, then,,,a week later,I tested the window only, since I had a Visible Crack.
I gently applied water to the window area only,down and to the left of the Light Assembly.
Water was entering through the Crack.
The Dealer replaced the Window assembly in January of 2020,so...I am not sure what Part Number I got.
I need to have a Look at my Ticket.
 
georgesrt2020 said:
Your new replacement window is 68426398AC - The new window part will be 68426398AD the difference is the AC to AD, & AD being the most current rear window.

Did you try taping off your 3rd brake light and run some water on the back window for 20-30 minutes ? to see if it leaks ?

Ram is having problems with the 3rd brake lights leaking also I would just double check as you did just get a new window installed

You stated above that your truck has been to the dealer since NOV ?
Click to expand...
BTW... the first time, Mine did not take more than two seconds of water gently flowing at the window seam below and to the left of the Light assembly.
Right now...it is too cold out to do any testing ,but I will again hopefully later this week.
 
Well, my truck goes back for the 3rd time on Tuesday for leaks to the headliner. Dealer replaced the window. Then did a trash job using some Sealant (on the outside) looks terrible. Looked at the headliner again over the weekend after a month since it was at the dealer... leaked again... I will never buy another ram after all this, especially seeing as how this is so widely known in so many different cases. Love my truck but most definitely not worth the headaches .... can anyone say lemon.....
 
Cwenzel1991 said:
Well, my truck goes back for the 3rd time on Tuesday for leaks to the headliner. Dealer replaced the window. Then did a trash job using some Sealant (on the outside) looks terrible. Looked at the headliner again over the weekend after a month since it was at the dealer... leaked again... I will never buy another ram after all this, especially seeing as how this is so widely known in so many different cases. Love my truck but most definitely not worth the headaches .... can anyone say lemon.....
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I Have a Friend from a RAM Group on FB that works in the Service Department at one of our better Local Dealers Near San Antonio.
He will be Checking on the STAR Bulletin Part Number On Tuesday.
Right now, The Parts Catalog is only showing the "AC" suffixed Part Number for my Truck. (Born May 2019)
The AD Part Number is Listed, But the Effectivity for that 2021 window has yet to be updated to my Year Model.
 
georgesrt2020 said:
This is accurate as of 11/2020 - this is the same STAR Case Number: S2023000005 with a Release Date: 01/30/2021 that RAM CARES posted about few pages back
Click to expand...

Interesting. Because my window was done last month around the 10th of January and the package was dated after the date specified on the star report but ended in AC. So I don't know what is right.
 
LHarv said:
Not sure if this is accurate... I have a friend at a dealer and the latest version anywhere he can see ends in AC. Can you provide a document?
Click to expand...

RAM needs to get thier dealerships on the same page and up to speed. To many stories of people getting the run around.

@RAM Cares
 
RamCares said:
Hello everyone, we are deeply sorry for the inconveniences and frustration this concern may cause you. We would like you to know that our team is available to you for support during these situations. For an added layer of assistance to your dealer service, please send our team a private message. We would be more than willing to escalate case on your behalf in order to ensure that your questions and concerns are fully addressed.

Kathryn
Ram Cares
Click to expand...
I Noticed that the New Part Number is ,at this Moment, Specific to the 2021 Models only per the catalog, even if it is supposed to replace the AC suffix.
Is RAM Cares going to alert the Dealers to this as Being an authorized Replacement??
I am Asking, Because we all need to Know.
Eric

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RAM/Cuda said:
I Noticed that the New Part Number is ,at this Moment, Specific to the 2021 Models only per the catalog, even if it is supposed to replace the AC suffix.
Is RAM Cares going to alert the Dealers to this as Being an authorized Replacement??
I am Asking, Because we all need to Know.
Eric

68426398AE - Backlite Glass 2019-2021 Ram 1500 | Detroit Mopar Parts

Order Your OEM Backlite Glass (68426398ae) For Your 2019-2021 Ram 1500 Vehicle At A Discount Price With Nationwide Delivery!
www.detroitmopar.com www.detroitmopar.com
Click to expand...
You have a point. But it blows my mind that even the earlier PNs (AA for example) are still being sold to unsuspecting customers. So much for purging thier stock.

@RAM Cares
 
Cwenzel1991 said:
Well, my truck goes back for the 3rd time on Tuesday for leaks to the headliner. Dealer replaced the window. Then did a trash job using some Sealant (on the outside) looks terrible. Looked at the headliner again over the weekend after a month since it was at the dealer... leaked again... I will never buy another ram after all this, especially seeing as how this is so widely known in so many different cases. Love my truck but most definitely not worth the headaches .... can anyone say lemon.....
Click to expand...
I feel your pain. This might be my first and last Ram.
 
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