Rear window surround crack.

[RamCares]

Took my truck in today for the dreaded crack, was told it’ll be the first week of December before the expect the part to come in. Now here’s the kicker, for me anyways-the vehicle is completely drivable (which it technically is) so “Chrysler” won’t authorize an extended rental. However I have no way of controlling the weather and preventing rain. Not too mention the leak is right where the battery for the e-torque is. Apparently Chrysler doesn’t authorize loaners for repair work. This is where things get strange. My boss has a 19 bighorn with the same issue but his dealer is keeping him in a” loaner” not a rental like I’m in and keeping his truck covered until they get the new part same timeframe. I know dealerships are all different but for one to say it’s not possible, we’re clearly it is. I’m just pissed right now.

Hi 19RebelZ,

I'm very sorry to hear of your dealer experience, as I definitely understand your sentiments here. If it would be of interest, we would be happy to connect you with a case specialist to ensure all potential solutions are explored as you work with your dealer. This will at least ensure that you have an additional layer of support the rest of the way.

Took mine in for this and the break squeal yesterday. They replaced the 3rd brake light, no joy. It's going back Monday.
In regards to the brake squeal, I originally took it in back in Sep and they ordered the parts. They called me 2 weeks later when all of the parts came in but I was out of town with my job. I made an appt for yesterday. I drop it off and get a call and he says "we have some bad news, we ordered everything but the brake pads, when can you come in next week?"

Hi Boa24,

Please know that our team is here to help provide you with an additional layer of support for the rest of the process working with your dealer. We are just a private message away.

Mark
RamCares

 

[Boa24]

Hi Boa24,

Please know that our team is here to help provide you with an additional layer of support for the rest of the process working with your dealer. We are just a private message away.

Mark
RamCares

Thank you. I talked to the service manager yesterday. I'm taking it in on Monday. Ill keep you/the thread updated as to how it goes.

 

[RamCares]

Thank you. I talked to the service manager yesterday. I'm taking it in on Monday. Ill keep you/the thread updated as to how it goes.

Thank you for following up. We'll be sure to be on the lookout. Hope you have a great holiday!

Mark
RamCares

 

[2wd]

1. Placing tint on top of defroster wires has ZERO effect on the defroster - MYTH! Done every day to cars and trucks.
2. You can't order a "tinted" rear window as I believe they are all tinted and the same part number (it is not a film but a colorized glass)

Actually I did have it happen on a Honda accord once. It caused about half of the lines/elements to no longer provide heat/defrost.

 

[securityguy]

Actually I did have it happen on a Honda accord once. It caused about half of the lines/elements to no longer provide heat/defrost.

Then it must have either been metallic tint or they cut a trace wire when installing the tint as "normal" tint will have ZERO impact on the defroster wires.

 

[Boa24]

FCA authorized the repair. Parts on order.

 

[securityguy]

FCA authorized the repair. Parts on order.

As they should have without hesitation!

 

[2wd]

The rear glass keeps getting delayed.

Week of Dec 2nd, then Dec 16th, now Dec 27th.

FCA Case Specialist is trying to get it escalated for me.

 

[JJRamTX]

The rear glass keeps getting delayed.

Week of Dec 2nd, then Dec 16th, now Dec 27th.

FCA Case Specialist is trying to get it escalated for me.

I am waiting for the reply to confirm that they approved the repair and have ordered it... I was given some answer that FCA had to talk directly to the director of service for the dealer....?

 

[Boa24]

I am waiting for the reply to confirm that they approved the repair and have ordered it... I was given some answer that FCA had to talk directly to the director of service for the dealer....?

FCA approved mine within 24 hrs

 

[Boa24]

Just got the truck back from having the rear glass installed. We shall see how it holds up

 

[ponypride]

Just got the truck back from having the rear glass installed. We shall see how it holds up

What is your build date?

 

[Jyates04]

Mine was built 8-18. So far it’s gone in for water in both headlights. Went in today for the cracks In the rear window, water leak, rattling headliner, squeaking brakes in reverse and a clunk in the front end when turning left or right. Had it a month Just turned 600 miles. Starting to think I should’ve stayed with GM. This friggin thing is like Pandora’s box, the more **** they fix the more goes wrong with it.

 

[Boa24]

June 2018. Seems to be a problem with the summer 18 builds

What is your build date?

 

[Florida Truck]

We can add my truck to the list , two cracks in the rear window frame one crack on each side of the slider. Heading to the dealer Tuesday

 

[iamtheav8r]

We can add my truck to the list ☹, two cracks in the rear window frame one crack on each side of the slider. Heading to the dealer Tuesday

Year, trim and build date?

 

[Florida Truck]

Year, trim and build date?

1500 Bighorn, 5.7l, July 2 2018

 

[firecadet613]

5/31/18 at 10am build here.... no issue with water intrusion or a cracked rear window. I do have the pano roof on my Laramie.

 

[iamtheav8r]

1500 Bighorn, 5.7l, July 2 2018

Anecdotal, but seems more than a few of the leakers were built summer 2018

 

[RAM/Cudaowner]

Hi geotex1,
We regret to hear of your experience and would be happy to get a case escalated for you regarding your concern. If you decide to have your dealer address this, please send us a private message and we would be happy to get this process started for you!
Alex
Ram Social Care Specialist

As much as I like this truck I must admit it has a lot,of quirky issues that shouldn’t be. This being one of them. My brake light leaked,my rear glass leaked like these have. I got some flowable silicone and found a spot on the rear glass that had a gap on the top,outside, and put a small amount in there. been ok so far, fingers crossed. If your headliner is wet, chances are it’s the center brake light, not the window. The new brake light has a much thicker seal to stop the water from going past it.

I Had My Brake Light Replaced At The Dealer Under Warranty Three Weeks ago,and ,when I washed the Truck Today,The window is still leaking.
The Cracked Frame must be the Problem.
Contacted my Service Advisor By Dealer Portal and sent him an email.