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Rear window surround crack.

Add me to the list....

Anyone know the following (without having to scan through 30 pages)?

Does Ram do this repair at the dealership or is it typically an auto glass repair place?
Does anyone know if the rear seat and rear wall cover panel needs to be removed to make this swap?

I recently installed sound deadening and full stereo to my truck so my amps, wiring, etc are all back there. I doubt anything would happen, but I also dont want them being careless and messing something up.

Thanks for the help.
 

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sparkygreen said:
Add me to the list....

Anyone know the following (without having to scan through 30 pages)?

Does Ram do this repair at the dealership or is it typically an auto glass repair place?
Does anyone know if the rear seat and rear wall cover panel needs to be removed to make this swap?

I recently installed sound deadening and full stereo to my truck so my amps, wiring, etc are all back there. I doubt anything would happen, but I also dont want them being careless and messing something up.

Thanks for the help.
Click to expand...
Depends on the dealer, but seems most have a glass company do it. The dealer near me subs it out.
I don't know for sure, but from what I've read they remove the back seat and drop the headliner partially.
 
RamLink83 said:
Depends on the dealer, but seems most have a glass company do it. The dealer near me subs it out.
I don't know for sure, but from what I've read they remove the back seat and drop the headliner partially.
Click to expand...

Thanks for the info. Sounds like fun! Luckily it does not seem like mine is leaking any water, at least not that I have seen. Might postpone it a while.
 
sparkygreen said:
Thanks for the info. Sounds like fun! Luckily it does not seem like mine is leaking any water, at least not that I have seen. Might postpone it a while.
Click to expand...
Funny that mines not cracked, but leaks, but yours is cracked and no leaks. Mines most likely the third brake light though. I'm sure mine will crack soon.
 
Just had my rear sliding glass & cracked taillights replaced yesterday by dealer. And Yes, They do sub out job to a glass company & the rear seat has to be removed.
 
Leinhauser01 said:
So add me to the pile of leaky back windows. My Rebel is a month old with 1180 miles and I have water dripping today. My frame has no cracks in it and the dealership wants to replace the back window assembly. I told him it might be the 3rd brake light or antenna, and he assured me it isn't. Whatever, why go the expensive route instead of trying the smaller things first. Anyway, they subcontract out to a local glass place. Anything I should be aware of when I get my truck back? Anything I should look for? Or anything I should request? I know that there is the rear air bags, and I'm worried if there is signs of water, they'll just say F-It and go about their business. I hate that at 1180 miles it's going in for warranty work...
Click to expand...
sparkygreen said:
Add me to the list....

Anyone know the following (without having to scan through 30 pages)?

Does Ram do this repair at the dealership or is it typically an auto glass repair place?
Does anyone know if the rear seat and rear wall cover panel needs to be removed to make this swap?

I recently installed sound deadening and full stereo to my truck so my amps, wiring, etc are all back there. I doubt anything would happen, but I also dont want them being careless and messing something up.

Thanks for the help.
Click to expand...
Hi @Leinhauser01 & @sparkygreen - I would be more than happy to escalate a case to a specialist who can work alongside both you and your dealers to exhaust all available resources to have the concern addressed and resolved. Please follow up with me via PM to start the process.
RamLink83 said:
Funny that mines not cracked, but leaks, but yours is cracked and no leaks. Mines most likely the third brake light though. I'm sure mine will crack soon.
Click to expand...
@RamLink83 - Just wanted to follow up here as well to let you know that I just had a chance to escalate your case!
jrr907 said:
Just had my rear sliding glass & cracked taillights replaced yesterday by dealer. And Yes, They do sub out job to a glass company & the rear seat has to be removed.
Click to expand...
@jrr907 - Thank you for taking the time to keep us posted on your experience! If you are in need of any additional support down the road, please do not hesitate to follow up with us via private message.

Mark
RamCares
 
They completed the removal and replacement of my rear window backlite (68426398AC) today. The dealer tech. did all of the prep work (The rear seats and C-pillar trim had to be removed because I have a slider.) and specialty glass company technicians performed the replacement on the dealers' site. The actual repair was completed yesterday, but they wanted time for the window adhesive to cure and they had to clean the headliner, which took longer than expected.

The dealer tech. said that although mine didn't have the crack in the window frame as most others have had, there was a void in the window adhesive at the top, right under the CHMSL (naturally!) I can see that the glass company used a lot more adhesive than I remember came from the factory.

Rain is in the forecast for all day tomorrow so I'll be able to status everyone on the level of success.

Best regards,
Dusty
2019 Ram 1500 Billet Silver Laramie Quad Cab 2WD, 5.7 Hemi, 8HP75, 3.21 axle, 33 gallon fuel tank, factory dual exhaust, 18” wheels. Build date: 17 July 2018. Now at: 032525 miles.
 
Of course with a new window installed, I check this morning after heavy over night rain and I had a bit of water sitting on the frame above the glass. The droplets were on the flat part of the frame right where it turns up under the headliner. No cracks on the frame. I checked the 3rd brake light and it didn’t appear to be snugged down too tightly. Pulled it off and noticed the foam block that sits beneath the light was wet. Shark fin was dry. I suspect the glass shop when replacing the glass, had to take off the 3rd light and did not reinstalled it too tightly.

So be warned! If you had your glass replaced, check the torque on the 3rd brake light screws. You might need to snug them down.


Sent from my iPhone using Tapatalk
 
Dropped my truck off at the dealer this morning. Wish me luck! I've had some bad experiences at different dealerships, so I am really worried my truck is not gonna come back in the flawless condition it is when I dropped it off (well I guess not flawless since it's leaking water, but the cleanliness of the exterior and interior is almost in perfect condition). I could see in the shop and they had a ram that they just replaced the back window. Hoping mine is just the brake light.
 
LimitedGRR said:
Of course with a new window installed, I check this morning after heavy over night rain and I had a bit of water sitting on the frame above the glass. The droplets were on the flat part of the frame right where it turns up under the headliner. No cracks on the frame. I checked the 3rd brake light and it didn’t appear to be snugged down too tightly. Pulled it off and noticed the foam block that sits beneath the light was wet. Shark fin was dry. I suspect the glass shop when replacing the glass, had to take off the 3rd light and did not reinstalled it too tightly.

So be warned! If you had your glass replaced, check the torque on the 3rd brake light screws. You might need to snug them down.


Sent from my iPhone using Tapatalk
Click to expand...
Was your window cracked before it was replaced or did they just think it was the window leaking so they replaced it? Perhaps it was the brake light not the original window?
 
RamLink83 said:
Was your window cracked before it was replaced or did they just think it was the window leaking so they replaced it? Perhaps it was the brake light not the original window?
Click to expand...

No, window was cracked on both sides of the sliding glass and it was obvious where the water was coming from and dripping from beneath frAme and onto the glass. Where I found the water today, it was a new spot and not where it was when the frame was cracked. Plus the foam pad that sits inside the body beneath the light and above the headliner was wet. It was never wet when the glass frame was cracked. Completely convinced it was lack of tightening of brake light by the glass shop. I guess I can’t blame them. They figured it was tight enough and didn’t want to risk cracking the light. Heavy rain coming this weekend so I’ll be able to prove my theory I hope. Otherwise I’ll upgrade to the rubber gasket that some guys have changed to on their own.


Sent from my iPhone using Tapatalk
 
LimitedGRR said:
No, window was cracked on both sides of the sliding glass and it was obvious where the water was coming from and dripping from beneath frAme and onto the glass. Where I found the water today, it was a new spot and not where it was when the frame was cracked. Plus the foam pad that sits inside the body beneath the light and above the headliner was wet. It was never wet when the glass frame was cracked. Completely convinced it was lack of tightening of brake light by the glass shop. I guess I can’t blame them. They figured it was tight enough and didn’t want to risk cracking the light. Heavy rain coming this weekend so I’ll be able to prove my theory I hope. Otherwise I’ll upgrade to the rubber gasket that some guys have changed to on their own.


Sent from my iPhone using Tapatalk
Click to expand...
Hopefully tightening the screws will solve the problem. How was your repair experience? Any issues with the truck after the replacement (other than not tightening the screws in the light)?
 
RamLink83 said:
Hopefully tightening the screws will solve the problem. How was your repair experience? Any issues with the truck after the replacement (other than not tightening the screws in the light)?
Click to expand...

It was fine. I’m lucky to have a great dealer to work with. Let them know I had a crack, brought it in same day so they can document and get fca approval. Fca approval came in 2 hours and truck was done next day.


Sent from my iPhone using Tapatalk
 
LimitedGRR said:
It was fine. I’m lucky to have a great dealer to work with. Let them know I had a crack, brought it in same day so they can document and get fca approval. Fca approval came in 2 hours and truck was done next day.


Sent from my iPhone using Tapatalk
Click to expand...
I'm using my local Ram dealer for the first time. Hopefully I will have a good experience.
 
Neurobit said:
It's amazing that they are still building trucks with these issues unresolved.
Boggles the mind, doesn't it?
Click to expand...
It boggles my mind as well. Especially for how we are paying for these things. We'll see how my adventure goes with Ram, but so far I'm not impressed.
 
RamLink83 said:
It boggles my mind as well. Especially for how we are paying for these things. We'll see how my adventure goes with Ram, but so far I'm not impressed.
Click to expand...
Can't blame you. I don't have this particular issue, but it is concerning that these trucks have been rolling off the line for over two years, and they still don't seem to have a handle on their QC.
 
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