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Rear window surround crack.

I would imagine the rear windows are provided by a supplier, just like the sunroofs.
 
I just went to that website and filled out the forum under the Ram section for Canada. Hopefully this speeds the process up. My dealer said they took pictures and had to email them to someone. It's the first they heard of this issue of the rear window crack.

RamCares said:
Hi Shadow902,

If you continue to work with your dealer to address this, we suggest contacting Canadian Customer Care to have this documented. You may find their contact information by clicking on the following link and scrolling down to the "Canada" tab: https://www.fcagroup.com/en-US/footer/Pages/contacts.aspx.

Mark
RamCares
Click to expand...
 
Update: picked the truck up after the dealer replaced the rear window,, it looks just like the original window, I cannot tell any design change. Dealer did a great job and never questioned the warranty work. Time will tell if they fixed the problem.
 
Florida Truck said:
Update: picked the truck up after the dealer replaced the rear window,, it looks just like the original window, I cannot tell any design change. Dealer did a great job and never questioned the warranty work. Time will tell if they fixed the problem.
Click to expand...
Are they covering these replacements beyond truck being 12 months into warranty period? I read rear window is covered for 12 months but maybe since there's so many of these windows having problems they're covering them up to 36 months?
 
steindog said:
Are they covering these replacements beyond truck being 12 months into warranty period? I read rear window is covered for 12 months but maybe since there's so many of these windows having problems they're covering them up to 36 months?
Click to expand...

Why only 12 months? The truck has a 3 year/36 k bumper to bumper. Everything is covered except consumables and external damage.
 
Florida Truck said:
Update: picked the truck up after the dealer replaced the rear window,, it looks just like the original window, I cannot tell any design change. Dealer did a great job and never questioned the warranty work. Time will tell if they fixed the problem.
Click to expand...

Thank you for sharing this update, Florida Truck! So glad to hear you were in good hands with your dealer. Should you experience this or any other concerns down the road, please do not hesitate to reach out to us privately.

Mark
RamCares
 
Florida Truck said:
Update: picked the truck up after the dealer replaced the rear window,, it looks just like the original window, I cannot tell any design change. Dealer did a great job and never questioned the warranty work. Time will tell if they fixed the problem.
Click to expand...
What dealer did you use?
 
I guess that’s in lutz? I’m looking for great service and I’m not super thrilled with my current service advisor.
 
Picked mine up today. New window, looks like the previous one. Time will tell if it holds up.

The original I had tinted and the dealer/FCA were unwilling to budge on tinting the new one or any reimbursement. I won't have it done for a while until I trust it to not leak and/or crack.
 
Rob5589 said:
Picked mine up today. New window, looks like the previous one. Time will tell if it holds up.

The original I had tinted and the dealer/FCA were unwilling to budge on tinting the new one or any reimbursement. I won't have it done for a while until I trust it to not leak and/or crack.
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I wish I still had the check copy for my reimbursement for having to tint my rear window over but I definitely got a check from FCA. Found it... I was reimbursed 200+ tax of 7%5AE4A7ED-DAE7-4B27-A7E1-D1454CB99260.jpeg5AE4A7ED-DAE7-4B27-A7E1-D1454CB99260.jpeg
 
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Rob5589 said:
Hmmm, guess I got the short end. Did the shop handle it for you, or did you contact them on your own?
Click to expand...
My service advisor cleared it with FCA then I just had to send them a receipt for the tint being done so I had my tint guy give me a receipt for 200 for the back window and just had him redo my entire trucks tint.
 
SD Rebel said:
Why only 12 months? The truck has a 3 year/36 k bumper to bumper. Everything is covered except consumables and external damage.
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Believe me I hope this is true and this leak issue should be covered either way. The only reason I aske is because there is a sentence in the warranty somewhere that I believe states 12 months for rear window? Maybe I got it wrong? Hopefully!
 
steindog said:
Believe me I hope this is true and this leak issue should be covered either way. The only reason I aske is because there is a sentence in the warranty somewhere that I believe states 12 months for rear window? Maybe I got it wrong? Hopefully!
Click to expand...
Had my rear window replaced last week, truck is almost 1 1/2 years old with 26k miles.
 
steindog said:
Believe me I hope this is true and this leak issue should be covered either way. The only reason I aske is because there is a sentence in the warranty somewhere that I believe states 12 months for rear window? Maybe I got it wrong? Hopefully!
Click to expand...

Gotcha, do you remember which booklet you saw that, I'm curious to know.
 
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