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Rear window surround crack.

To those that have had the rear window replaced , does it appear or do you know if the frame has been changed to avoid the cracks ?
 
that is my concern also. i dont want to replace mine and 6 month later have to do it again. ive even contimplated just putting in the regular defrost back window so i dont ever have to deal with the crap.
 
Florida Truck said:
To those that have had the rear window replaced , does it appear or do you know if the frame has been changed to avoid the cracks ?
Click to expand...
It is a complete assembly...look further up in this thread for the "backlite". There are various part numbers, depending on model and trim package...from my own experience I saw water intrusion along the cracks...see various pictures in this thread

Sent from my SM-G965U using Tapatalk
 
steindog said:
Well it's official my July 2018 build date Limited has a rear window trim crack and water leak so it's time to let the dealer do their own water test and see what they say they're offering to do about it. I wasn't even aware so many folks were experiencing this until I read about it here. I know there's some that claim the leak has nothing to do with the crack which I can actually see the logic in but in my truck the water is definitely exiting right where the crack is located which might just be the path of least resistance but both the crack and the leak are totally unacceptable for so many very new trucks to be experiencing. Might have to rethink the RAM ownership idea!
Click to expand...

Hi steindog,

I am very sorry to hear that you are experiencing this concern with your truck. Please follow up with me via private message when you can. I would like to escalate a case for you on this so that we can have this documented and connect you with a case manager who can work alongside you and your dealer for the rest of the process.

Mark
RamCares
 
FWIW...My replacement came in today when I dropped it off and got the loner, spoke to another service writer there and they have had 3 others plus me with this issue and all were 2019's. They are bringing it to an off site location that does all their glasswork and has done the other 3 already, so I'm glad they at least have some experiences prior to mine.
 
Love how they have to use these third party glass companies. I just had the headliner replaced and they used the third party bunch to pull the windshield. The glass shop destroyed my windshield tint.
Dealer and Ram customer service both say it's not their responsibility, the glass company did it. Yeah, a glass company the dealer picked and I even told them that company has a bad reputation around here. Now I'm waiting on the back glass to come it so the same company can destroy something else back there.
 
JDBob35a said:
Love how they have to use these third party glass companies. I just had the headliner replaced and they used the third party bunch to pull the windshield. The glass shop destroyed my windshield tint.
Dealer and Ram customer service both say it's not their responsibility, the glass company did it. Yeah, a glass company the dealer picked and I even told them that company has a bad reputation around here. Now I'm waiting on the back glass to come it so the same company can destroy something else back there.
Click to expand...
That’s utter BS. The dealership is responsible to take care of it 100% then go after the glass company. You didn’t get a choice of who would do the glass work. The dealer chose them and it’s on them. They are almost like a general contractor in this instance. Don’t accept no as an answer.
 
JDBob35a said:
Love how they have to use these third party glass companies. I just had the headliner replaced and they used the third party bunch to pull the windshield. The glass shop destroyed my windshield tint.
Dealer and Ram customer service both say it's not their responsibility, the glass company did it. Yeah, a glass company the dealer picked and I even told them that company has a bad reputation around here. Now I'm waiting on the back glass to come it so the same company can destroy something else back there.
Click to expand...
They replaced my headliner too. I told them to not touch the windshield. When they replaced the rear window they took the headliner out through the rear. They did reimburse me for my Ceramic tint on my rear window too.
 
Mine is at the dealer today for the same issue. They told me there are two others with the same problem being looked at. Depending on what they say, I am tempted to have a non slider installed, if they'd be willing to do so.
 
GraniteRam said:
For those that have had their window replaced with a new one, has your new one cracked? Curious if they are slapping in the same part or installing an updated one.
Click to expand...
Mine has been replaced but the original one wasn’t cracked and this one hasn’t cracked either. Mine was replaced in like June of 19.
 
Jyates04 said:
They replaced my headliner too. I told them to not touch the windshield. When they replaced the rear window they took the headliner out through the rear. They did reimburse me for my Ceramic tint on my rear window too.
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Good call, I forgot that I have tinted the glass. Will have to inquire about that.
 
Rob5589 said:
Mine is at the dealer today for the same issue. They told me there are two others with the same problem being looked at. Depending on what they say, I am tempted to have a non slider installed, if they'd be willing to do so.
Click to expand...

Hello Rob5589,
Please keep us updated on your dealer visit. If we can be of any assistance, send us a private message. We'd be glad to help.
RamCares
 
Rob5589 said:
Mine is at the dealer today for the same issue. They told me there are two others with the same problem being looked at. Depending on what they say, I am tempted to have a non slider installed, if they'd be willing to do so.
Click to expand...
thats what im thinking to. this way i know i wont ever have a leak.
 
Dookie said:
FWIW...My replacement came in today when I dropped it off and got the loner, spoke to another service writer there and they have had 3 others plus me with this issue and all were 2019's. They are bringing it to an off site location that does all their glasswork and has done the other 3 already, so I'm glad they at least have some experiences prior to mine.
Click to expand...

Hello Dookie,
Please keep us updated with your dealer visit. If we can be of any assistance, feel free to send us a private message. We'd be glad to help.
Laura
RamCares
 
It went as planned (actually better), dropped off, left in a 2020 Bighorn for a loner, was called about 5 hours later and was told it was ready. Fully explained the situation, showed me the faulty piece and sent me on my way with a warranty receipt, new rear window assembly and a smile. I have been dealing with this same dealership since 2003 and some of the original people I began dealing with then are still there. They know me and my family by first name basis and have had interaction with some outside of their work environment. I've shown up many times with breakfast for the service department....having a good working relationship with my local dealer is and will always be important to me.
 
Ram Cares??

Case Specialist "Ashley" Was An Idiot.
What was the Point of even Talking to her??
She did Not Have My Problem Description Correct (Mine Is NOT Steering),and did Not Have My Service Writer's Name Correct ,,,,Not even Close,
Has Never Heard of this Issue...which was the Whole Point of Me Contacting You..
She Has Never Even Heard Of This Forum??
Next Time....Get me with Someone that REALLY Knows SOMETHING........
She is a Computer Geek, Not a Truck Service Specialist.
 
I am day 2+ to tweaking my seat to where my back likes it.
"that glass guy is a big boy" really effed up my seat...
If this ever again becomes an issue, I will pull the fuse for the seat.
Other than that, pretty good service by the Fitz mall in Lexington Park, MD. :)
 
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