Rear window surround crack.

[jim182182]

Hi geotex1,
We regret to hear of your experience and would be happy to get a case escalated for you regarding your concern. If you decide to have your dealer address this, please send us a private message and we would be happy to get this process started for you!
Alex
Ram Social Care Specialist

I'd like to have my dealer address this. Same issue as everyone else is having and not

There is another thread stating new extended warranty.

https://5thgenrams.com/community/attachments/backlite-pdf.167164/

https://5thgenrams.com/community/attachments/chmsl-pdf.167163/

Are those from Ram or from your service center? Can I use those to get my new window assembly swapped out at my dealer under warranty?

 

[Magredvet]

Just got two letters in the mail today (unfortunately for my 2019 Ram, which I don't have anymore) from FCA extending the warranty on the 3rd brake light to 10 yrs 150000 miles, and the rear window to 8 yrs 150000 miles, so it appears they are trying to do the right thing .

 

[azzx]

Anyone else besides you have received these notifications?
thanks

 

[theblet]

Anyone else besides you have received these notifications?
thanks

Yes a few of us. It’s posted in other threads. I’ve only received the CHMSL letter so far

 

[kapinallinen2]

Anyone else besides you have received these notifications?
thanks

Received both letters couple days ago.

 

[yankeefan31569]

recd
both a
week ago...still sitting on the kitchen table, prob gona shred it

 

[kapinallinen2]

recd
both a
week ago...still sitting on the kitchen table, prob gona shred it

Might do the same thing.
Too little too late, already took care of the issues the DIY way.

 

[6of36]

I'd like to have my dealer address this. Same issue as everyone else is having and not


Are those from Ram or from your service center? Can I use those to get my new window assembly swapped out at my dealer under warranty?

I believe they were originally posted by Cbty2050, a Ram mechanic. If you click the links, you can see they are the TSBs from Stellantis.

 

[2019REBEL]

Anyone else besides you have received these notifications?
thanks

Yes I got mine about a month ago.

 

[SkittleRam]

Anyone else besides you have received these notifications?
thanks

Mine came in about a week ago

 

[jim182182]

I believe they were originally posted by Cbty2050, a Ram mechanic. If you click the links, you can see they are the TSBs from Stellantis.

Yes, I literally got mine in the mail the day after I posted this and a day after I scheduled my service. Perfect timing! Will let everyone know how it plays out. Service date is 12/12.

 

[SkittleRam]

So, I am on replacement window number 2 and it's been cold the last few mornings and I noticed my defroster is not working on the right glass, center and left side glass working. Ugh....

Not sure if I want to have them replace it again or just deal with it...

 

[Khrissicks]

Watched this guy seal on top of the sliding window. Hard to tell if his frame is cracked tho. Would this prevent water coming in if the frame cracks?

If the window frame is cracked, the water will get in from the small cracks above the sliding window...

 

[Khrissicks]

My window just came in - it took 11 days.

Would you happen to know the price of just the window alone?

 

[Khrissicks]

Yes, it’s unbelievable the amount of posts on this..Hopefully yours will survive!

The window can still move since it shifts open from the inside. The outside remains solid. Let me know if the silicon did the trick.

 

[Khrissicks]

Yes, I literally got mine in the mail the day after I posted this and a day after I scheduled my service. Perfect timing! Will let everyone know how it plays out. Service date is 12/12.

They said it qualified to be repaired for free?

 

[azzx]

I have nothing from Stelatis yet!
My build date is Dec. 2018

 

[Khrissicks]

I have nothing from Stelatis yet!
My build date is Dec. 2018

I called today, and they said its approved for repair now under an extended warranty.

Maybe contact your dealership and it may be eligible now.

 

[chewmeista]

Mine should be out of the shop tomorrow with the new window replaced under warranty. I'm curious if I will look any different or if it has a similar surround frame.

 

[Rando]

So, I am on replacement window number 2 and it's been cold the last few mornings and I noticed my defroster is not working on the right glass, center and left side glass working. Ugh....

Not sure if I want to have them replace it again or just deal with it...

I’m on window number 3. I noticed the same thing this week. Defroster is no longer working. On another post someone mentioned that the contacts in the corner snap off or get rubbed thin during replacement. I haven’t had time to pull rear seats for a better look.