Rear sliding window leaking

judsonlimited

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Truck is now at the dealer for the sliding rear window track frame cracked and leaking water. I've seen a lot of posts like this on the facebook page, people talking about class action lawsuits about it. I mean it leaks yeah and at 5700 miles it needs to be covered. Some people's are cracking at under 1000 miles. Anyone else experiencing this problem?
 

RamCares

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Truck is now at the dealer for the sliding rear window track frame cracked and leaking water. I've seen a lot of posts like this on the facebook page, people talking about class action lawsuits about it. I mean it leaks yeah and at 5700 miles it needs to be covered. Some people's are cracking at under 1000 miles. Anyone else experiencing this problem?
Hi judsonlimited,

Please be sure to keep us updated on your dealer's findings. If our team can be of any additional assistance while your truck is in service, we'd be more than happy to help. We are just a PM away.

Mark
RamCares
 

Bkelly

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Mine is cracked but not leaking. I ordered It today at dealer, said will be “weeks”. 3k miles, 2020 limited.
 

judsonlimited

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Mine is cracked but not leaking. I ordered It today at dealer, said will be “weeks”. 3k miles, 2020 limited.
Did they order the whole window or just the track? I have to have my truck back by the 18th for vacation so i guess if its that long i'll get it back for a while.
 

RamCares

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Mine is cracked but not leaking. I ordered It today at dealer, said will be “weeks”. 3k miles, 2020 limited.
Hi Bkelly,

I'm glad to hear you were able to connect with your dealer on this. If it would be of interest, we would be happy to escalate a case on your behalf to connect you with a case specialist who can work alongside your dealer to try and get this in as soon as possible. Please follow up with us via PM to get the process started.

Mark
RamCares
 

borden72

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See if it can be located at another dealer. I was on an 8 week backorder in September and a local dealer had one in stock. I was able to get it transferred to my dealership.
 

judsonlimited

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Update on this, the dealer actually called on December 21st, they have the window in and they are outsourcing the work to a glass company. Not sure of that's normal procedure or not but they said it will take several days to do. And they said they would re-tint my back window to 5%. I take it in on the 13th.
 

RamCares

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Update on this, the dealer actually called on December 21st, they have the window in and they are outsourcing the work to a glass company. Not sure of that's normal procedure or not but they said it will take several days to do. And they said they would re-tint my back window to 5%. I take it in on the 13th.
Thank you for following up to share this update, judsonlimited. I am glad to hear that your dealer is working with you on this. Please do not hesitate to send us a PM if any additional support is needed during that process.

Mark
RamCares
 

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