Rear sliding window leaking

judsonlimited

Active Member
Messages
89
Reaction score
43
Points
18
Location
Tomball, TX
Truck is now at the dealer for the sliding rear window track frame cracked and leaking water. I've seen a lot of posts like this on the facebook page, people talking about class action lawsuits about it. I mean it leaks yeah and at 5700 miles it needs to be covered. Some people's are cracking at under 1000 miles. Anyone else experiencing this problem?
 

RamCares

Spends too much time on here
Messages
2,877
Reaction score
769
Points
113
Location
Michigan
Truck is now at the dealer for the sliding rear window track frame cracked and leaking water. I've seen a lot of posts like this on the facebook page, people talking about class action lawsuits about it. I mean it leaks yeah and at 5700 miles it needs to be covered. Some people's are cracking at under 1000 miles. Anyone else experiencing this problem?
Hi judsonlimited,

Please be sure to keep us updated on your dealer's findings. If our team can be of any additional assistance while your truck is in service, we'd be more than happy to help. We are just a PM away.

Mark
RamCares
 

Bkelly

New Member
Messages
1
Reaction score
0
Points
1
Mine is cracked but not leaking. I ordered It today at dealer, said will be “weeks”. 3k miles, 2020 limited.
 

judsonlimited

Active Member
Messages
89
Reaction score
43
Points
18
Location
Tomball, TX
Mine is cracked but not leaking. I ordered It today at dealer, said will be “weeks”. 3k miles, 2020 limited.
Did they order the whole window or just the track? I have to have my truck back by the 18th for vacation so i guess if its that long i'll get it back for a while.
 

RamCares

Spends too much time on here
Messages
2,877
Reaction score
769
Points
113
Location
Michigan
Mine is cracked but not leaking. I ordered It today at dealer, said will be “weeks”. 3k miles, 2020 limited.
Hi Bkelly,

I'm glad to hear you were able to connect with your dealer on this. If it would be of interest, we would be happy to escalate a case on your behalf to connect you with a case specialist who can work alongside your dealer to try and get this in as soon as possible. Please follow up with us via PM to get the process started.

Mark
RamCares
 

borden72

Active Member
Messages
114
Reaction score
47
Points
28
See if it can be located at another dealer. I was on an 8 week backorder in September and a local dealer had one in stock. I was able to get it transferred to my dealership.
 

judsonlimited

Active Member
Messages
89
Reaction score
43
Points
18
Location
Tomball, TX
Update on this, the dealer actually called on December 21st, they have the window in and they are outsourcing the work to a glass company. Not sure of that's normal procedure or not but they said it will take several days to do. And they said they would re-tint my back window to 5%. I take it in on the 13th.
 

RamCares

Spends too much time on here
Messages
2,877
Reaction score
769
Points
113
Location
Michigan
Update on this, the dealer actually called on December 21st, they have the window in and they are outsourcing the work to a glass company. Not sure of that's normal procedure or not but they said it will take several days to do. And they said they would re-tint my back window to 5%. I take it in on the 13th.
Thank you for following up to share this update, judsonlimited. I am glad to hear that your dealer is working with you on this. Please do not hesitate to send us a PM if any additional support is needed during that process.

Mark
RamCares
 

judsonlimited

Active Member
Messages
89
Reaction score
43
Points
18
Location
Tomball, TX
Well its back at the dealer again, for the back window. Not because it was cracked but because the rear defroster isn't working. After the dealer replaced the window last time, the defroster didn't work. So i took it back and re-attached the contact point and they confirmed it was working. A week or so ago it quit working again. Now they are saying they are going to have to replace the window again, so they are having to submit the paperwork to FCA and I have to wait while paying for a rental car again. They managed to fix the rear squealing brakes TSB after getting Ram Cares involved. Hopefully this will be the last time with this back window. I don't want to have to go down the lemon road but if this persists, that may be the next thing.
 

RamCares

Spends too much time on here
Messages
2,877
Reaction score
769
Points
113
Location
Michigan
Well its back at the dealer again, for the back window. Not because it was cracked but because the rear defroster isn't working. After the dealer replaced the window last time, the defroster didn't work. So i took it back and re-attached the contact point and they confirmed it was working. A week or so ago it quit working again. Now they are saying they are going to have to replace the window again, so they are having to submit the paperwork to FCA and I have to wait while paying for a rental car again. They managed to fix the rear squealing brakes TSB after getting Ram Cares involved. Hopefully this will be the last time with this back window. I don't want to have to go down the lemon road but if this persists, that may be the next thing.
Hi @judsonlimited - While I regret to hear this update, I am at least glad to hear you were able to have the brakes taken care of. Please do not hesitate to follow up with us via PM if any further support is needed in addressing this.

Mark
RamCares
 

Medgas24

Active Member
Messages
56
Reaction score
17
Points
8
This just happened to me at 24k miles and now mines at the dealership
 
Top