Is it common for a dealer to refuse to communicate thru email?
Just my experience these past 8 weeks has shown what individual dealerships are really like.
Granted, dealing only with the one person gave the whole place the reputation I perceived.
I emailed 10+ different dealers about a Big Horn Quad cab....
5 or 6 ignored and or never even responded (got the auto generated reply but never heard from again)
2 was straight away the typical "South Broadway Sleazy Used car dealer" type. (The website showed the truck in transit but clicking on that trucks info page said it just showed up and was on the lot. Long story short, it took 4 emails for him to answer my simple question of... Do you have the truck in person? All he kept responding with was if I was trading in, How much did I want payments to be, and finally he would tell me he had the truck if I gave him my cell phone number. HAHAHAHA)
And 2 keep emailing info on the truck I'm interested in (but it was the wrong truck and nothing like I asked about) Finally had to Spam block them.
I did have a couple that were great communicating with...
One was a Rich "RW" Wiesner @ Glendale Chrysler Jeep in St. Louis, MO
And the people at Olathe Dodge Chrysler Jeep Ram in Olathe, KS