RamCares
Spends too much time on here
Hey there!UPDATE - My lower control arms have been replaced very much to my satisfaction!
Huge shout outs to @RamCares, Carrie at RAM/Stellantis, and Quirk CDJR in Marshfield MA. After a couple discussions, it was decided that my control arms would be replaced under warranty with just a $250 deductible! Took a while for the control arms to come in, but they're installed and all is well.
I have to say I was most impressed with RAM in how they treated me and my issue. Genuinely took interest, understood my complaint, and took pretty decisive action quickly. All around, one of the best customer service experiences I've ever been a part of, professionally or personally.
My general PSA - before you get to 36K miles on your truck, get the lower control arms inspected, just in case. They would be covered under the bumper-to-bumper warranty and you might not be as lucky as me.
Thank you for the tag! We're so glad that you got your vehicle fixed and had a great experience!
Callie
Ram Cares