Order Tracking

[Tidewater Ram]

Check out this article on Autoweek on why wait times may be longer.

A Microchip Might Be Why the New Car You Want Is Hard to Locate

The popularity of tech such as the PlayStation has slowed the flow of semiconductors to automakers. Now, manufacturers are having to cut back on production.

www.autoweek.com

 

[enigmaaron]

Check out this article on Autoweek on why wait times may be longer.

A Microchip Might Be Why the New Car You Want Is Hard to Locate

The popularity of tech such as the PlayStation has slowed the flow of semiconductors to automakers. Now, manufacturers are having to cut back on production.

www.autoweek.com

Fortunately not impacting Rams, at least not yet.

 

[Triman11427]

The article said the chip makers were focusing on the higher margin buyers and the auto industry cut back on their orders during the early months of the pandemic. It also said there’s a 3 month lag between ordering chips and fulfillment, so the shortage will be around for a bit. No reference to RAM or other auto manufactures.

 

[Yangster]

I have not been able to get the Pop Up Bonus Cash and have tried 3 different browsers. Does anyone know if FCA has discontinued the Pop Up Bonus Cash?

 

[DanoUF]

I have not been able to get the Pop Up Bonus Cash and have tried 3 different browsers. Does anyone know if FCA has discontinued the Pop Up Bonus Cash?

The pop-up went away 31 Dec and hasn't come back yet.

 

[Royalist_Ram]

Check out this article on Autoweek on why wait times may be longer.

A Microchip Might Be Why the New Car You Want Is Hard to Locate

The popularity of tech such as the PlayStation has slowed the flow of semiconductors to automakers. Now, manufacturers are having to cut back on production.

www.autoweek.com

Yeah supposedly that doesn’t affect the Sterling Heights Plant, and still doesn’t explain why some people still don’t have their truck after 3-5 months and someone like me who ordered in November has it built right in the middle of the chip shortage. Who knows?

 

[Ktomz]

Update: ordered on 9/16 (Laramie V8 Crew cab, 4x4), built 12/17, shipped 12/18, offloaded on 12/27, since then it’s been sitting in a lot a days drive away with an estimated delivery window of 1/25-2/8, about 5 months. I asked the dealer to look into why it’s taking so long and contacted Ram Cares here and it arrived today at the dealer (to be picked up in the next few days). 18 weeks from ordering. Not sure if some pressure expedited it a few days or not. It’s still 4.5 months in the end.

I got frustrated enough that I looked into a competitor’s truck a few days ago and asked how long to build a custom order and they said 10-14 weeks and add another month+ if you get power running boards. Seems like there are some issues with supply lines probably affecting several parts and all auto makers. Just not sure why it’s so inconsistently affecting buyers (I guess luck that the parts for your particular build at the time you order are in or not). It does seem like I’m a bit of an outlier though on the long end. Good luck everyone.

 

[mwbrogan]

Yeah I ordered mine on the 23rd of Nov, similar timeline all around for yours. I have the Pop-Up Cash saved, but what exactly is the Tread Lightly stuff.

FCA is a sponsor of Tread Lightly. If you become a member of Tread Lightly for $100 or more donation, you are eligible to generate an FCA Affiiliates control number. With that, you are eligible for FFP pricing, which is 1% below invoice (not quite as good as Employee pricing). Note that your membership must be active for more than 30 days to take advantage of the discount. There seems to be more awareness of this amongst Jeep buyers, but even applies to Fiat.

Tread Lightly
FCA Affiliates Website

 

[Royalist_Ram]

FCA is a sponsor of Tread Lightly. If you become a member of Tread Lightly for $100 or more donation, you are eligible to generate an FCA Affiiliates control number. With that, you are eligible for FFP pricing, which is 1% below invoice (not quite as good as Employee pricing). Note that your membership must be active for more than 30 days to take advantage of the discount. There seems to be more awareness of this amongst Jeep buyers, but even applies to Fiat.

Tread Lightly
FCA Affiliates Website

Thank you!

 

[Royalist_Ram]

Update: ordered on 9/16 (Laramie V8 Crew cab, 4x4), built 12/17, shipped 12/18, offloaded on 12/27, since then it’s been sitting in a lot a days drive away with an estimated delivery window of 1/25-2/8, about 5 months. I asked the dealer to look into why it’s taking so long and contacted Ram Cares here and it arrived today at the dealer (to be picked up in the next few days). 18 weeks from ordering. Not sure if some pressure expedited it a few days or not. It’s still 4.5 months in the end.

I got frustrated enough that I looked into a competitor’s truck a few days ago and asked how long to build a custom order and they said 10-14 weeks and add another month+ if you get power running boards. Seems like there are some issues with supply lines probably affecting several parts and all auto makers. Just not sure why it’s so inconsistently affecting buyers (I guess luck that the parts for your particular build at the time you order are in or not). It does seem like I’m a bit of an outlier though on the long end. Good luck everyone.

Yeah I’ve never seen someone wait that long as you. Most people are 8-10 weeks for Ram 1500’s. It ranges anywhere from 3-12 weeks tho. I would be so mad if it took that long, and be asking a lot of questions, specifically from your dealer. Make sure you get it as soon as possible and tell them you’re tired of waiting, that’s ridiculous dude. I know of people that ordered in December and are driving their trucks now. Good luck to you, hope you enjoy your truck soon.

 

[Royalist_Ram]

The pop-up went away 31 Dec and hasn't come back yet.

Yeah I got 3 pop ups, one that expired, one that ends the 1st of February, and one that expires the 22nd of February. I’ll probably use the last if all goes well at my dealer when my truck comes in. If they’re still using them, try resetting your cookies in your browser and reloading the page on the website and see if you get one.

 

[eTorqueCoasting]

Hmmm, salesperson told me my truck was shipping from factory on 1/21, no arrival estimate. RamChat/RamCares gave me a 2 week ETA to dealer (1/18-2/1) no other status info.
Why such a huge difference? Who has most accurate info?

 

[Triman11427]

My conversation with the dealer is they are most accurate after the truck has been shipped. During shipping the dealer has better tracking insight then FCA. I got the same window as you from FCA.

 

[Vinnie.]

Ordered 1/9/21
VON/VIN 1/11/21

and now we wait....

I've been chatting with Ram Cares every weekday. still in scheduling phase/parts being collected

 

[Er97ic]

Ordered 1/9/21
VON/VIN 1/11/21

and now we wait....

I've been chatting with Ram Cares every weekday. still in scheduling phase/parts being collected

Nice! I'm 5 days behind you. Keep me updated and Ill let you know if mine passes yours....

 

[Yangster]

Limited Longhorn

Date ordered: 1/16
Have VON & VIN - Not sure on date it was issued

 

[Snofire]

Is there a website link to look up the Order Status?

 

[laramie4x4]

After skimming through this thread, seems the easiest wat to check status is to stick my VIN to this url?

https://www.ramtrucks.com/hostd/windowsticker/getWindowStickerPdf.do?vin=

If the truck has been built I'll see the sticker. No need to contact dealer or RAM chat.

Is this correct?

 

[Vinnie.]

Is there a website link to look up the Order Status?

yeah go here:

FCA RAM

fcacommunity.force.com

click chat. you'll need your VON which the dealer can provide when they order the truck (Vehicle Order Number). then give the chat person your VIN (dealer can provide within a few days of ordering your truck) then they will give you an update. I check daily but my they are still in the gathering parts phase.

​

 

[MacFly]

Nice! I'm 5 days behind you. Keep me updated and Ill let you know if mine passes yours....

Ordered 12/14, still waiting on parts... I'm gonna be grumpy if y'all pass me, lol