Order Tracking

[jschneider910]

So I am tracking using MOTS now... pretty nifty service over there at jeepgarage.

My truck was offloaded from the railcar last Wednesday and still no sign of delivery to dealer. Home stretch, but this has been a long week!

Any opinions or experience on delivery times from train yard to dealer in a smallish town? Seems like it's usually 2 or 3 days from the delivered units on MOTS.

Edited to add my MOTS info-
jschneider910 (Ram 1500 Limited CC 4x4 - Granite)
Date ordered: N/A
Current Status: KZ
D1 status date: 06/21/2018
Estimated delivery: 08/04/2018 - 08/08/2018
Built pending inspection: 07/10/2018 Hour 17
Ingate / Rebay at Facility 07/13/18 08:08:00 PM STERLING HEIGHTS ASSEMBLY PLANT
Gate Out 07/14/18 01:05:00 AM STERLING HEIGHTS ASSEMBLY PLANT
Ingate / Rebay at Facility 07/14/18 01:10:00 AM MOPAR CUSTOM SHOP OPERATIONS
Truck Pick-Up / Yard Exit 07/16/18 08:30:00 AM MOPAR CUSTOM SHOP OPERATIONS
Delivered to Storage/Transfer Yard 07/16/18 09:00:00 AM DETROIT MOUND ROAD YARD
Production Status KZ Received 07/16/18 09:28:00 AM
Truck Pick-Up / Yard Exit 07/20/18 09:18:00 AM DETROIT MOUND ROAD YARD
Delivered to Storage/Transfer Yard 07/20/18 10:28:00 AM NEW BOSTON, MI
Railcar Departure / Yard Exit 07/21/18 01:09:16 PM NEW BOSTON, MI
Railcar Unloaded 07/25/18 10:11:00 PM TWIN OAKS, PA VDC

 

[andremedeiros]

Mine has been in Transit for a week now, and I'm told by the dealer and FCA Canada that there's no way to track this.

Any day now...

 

[alacombe]

Mine has been in Transit for a week now, and I'm told by the dealer and FCA Canada that there's no way to track this.

Any day now...

Use Mots...

 

[andremedeiros]

Use Mots...

I have no idea what MOTS is or how to use it :-(

 

[alacombe]

I have no idea what MOTS is or how to use it :-(

You pay $25 and go to jeepgarage.org and you get two updates a day on your vehicle.

https://jeepgarage.org/f102/custome...ge-chrysler-fiat-and-ram-vehicles-203991.html - this is the link for tracking but you won't have access to it until you pay the money. We have alot of members who use this.

 

[andremedeiros]

You pay $25 and go to jeepgarage.org and you get two updates a day on your vehicle.

https://jeepgarage.org/f102/custome...ge-chrysler-fiat-and-ram-vehicles-203991.html - this is the link for tracking but you won't have access to it until you pay the money. We have alot of members who use this.

Oh I see. I've paid for it and sent my info. Hopefully will get more information soon. Thank you!

 

[edrclark]

Oh I see. I've paid for it and sent my info. Hopefully will get more information soon. Thank you!

I think you may get your truck soon

andremedeiros (Ram 1500 Limited CC 4x4 - Granite)
Date ordered: 06/20/2018
Current Status: KZ
D1 status date: 07/04/2018
Estimated delivery: 07/28/2018 - 08/01/2018
Built pending inspection: 07/15/18 06:29:00 AM
Ingate / Rebay at Facility 07/15/18 10:45:00 AM STERLING HEIGHTS ASSEMBLY PLANT
Gate Out 07/16/18 06:44:00 PM STERLING HEIGHTS ASSEMBLY PLANT
Ingate / Rebay at Facility 07/16/18 08:06:00 PM MOPAR CUSTOM SHOP OPERATIONS
Production Status KZ Received 07/17/18 02:21:00 AM
Gate Out 07/17/18 04:02:00 AM MOPAR CUSTOM SHOP OPERATIONS
Ingate / Rebay at Facility 07/17/18 08:08:00 AM STERLING HEIGHTS ASSEMBLY PLANT
Gate Out 07/20/18 01:23:00 AM STERLING HEIGHTS ASSEMBLY PLANT
Ingate / Rebay at Facility 07/22/18 02:56:00 PM CONNER YARD, MI
CONNER YARD, MI VDC Gate Out 07/25/18 07:08:00 AM (on truck to dealer)

 

[edrclark]

Now, Alacombe, you get to tell him how to track a truck, because I have no clue

 

[alacombe]

Now, Alacombe, you get to tell him how to track a truck, because I have no clue

By the time I do that it will probably be delivered unless it already has been

 

[andremedeiros]

I think you may get your truck soon

I don't think I will, and I'm actually pissed.

My dealership has been giving me a song and dance about how it's in transit and there's no way to find out where the truck is, but "aaaaany day now!!!" Through this thread I found out about Moore Shipping, who told me about Cassens who is actually shipping my truck. They not only were able to inform me that the truck was in Michigan still, but also confirmed the destination and that there was no ETA for when it was going to be shipped, as they had no idea about how long it would take to get a full shipment queued to where I live.

Here's an excerpt of what I've told them: "when I order a $20 toothbrush from Amazon, I get a push notification on my phone if the delivery guy even so much as picks his nose, why can't you do the same with an $75k+ truck? Besides, I don't represent a dealership, I'm just a John Doe, and with a google search and literally two calls I was able to get more information in 10 minutes than you've given me already. I'm not impressed right now."

Not sure if I'm being too demanding here or not, but there you go.

 

[alacombe]

I don't think I will, and I'm actually pissed.

My dealership has been giving me a song and dance about how it's in transit and there's no way to find out where the truck is, but "aaaaany day now!!!" Through this thread I found out about Moore Shipping, who told me about Cassens who is actually shipping my truck. They not only were able to inform me that the truck was in Michigan still, but also confirmed the destination and that there was no ETA for when it was going to be shipped, as they had no idea about how long it would take to get a full shipment queued to where I live.

Here's an excerpt of what I've told them: "when I order a $20 toothbrush from Amazon, I get a push notification on my phone if the delivery guy even so much as picks his nose, why can't you do the same with an $75k+ truck? Besides, I don't represent a dealership, I'm just a John Doe, and with a google search and literally two calls I was able to get more information in 10 minutes than you've given me already. I'm not impressed right now."

Not sure if I'm being too demanding here or not, but there you go.

You can also go to Cassen's website and enter your VIN to find out info about your truck. Your dealership is full of BS because they can do all this for you too. They get the same or some what same info MOTS has too.

 

[andremedeiros]

You can also go to Cassen's website and enter your VIN to find out info about your truck. Your dealership is full of BS because they can do all this for you too. They get the same or some what same info MOTS has too.

That was the first thing I tried, but I hit a brick wall as their tracking needs a dealer number too. I managed to get more information over the phone.

 

[alacombe]

That was the first thing I tried, but I hit a brick wall as their tracking needs a dealer number too. I managed to get more information over the phone.

Your dealer number is on your POC or just call your dealer and they can give it to you too

 

[andremedeiros]

Your dealer number is on your POC or just call your dealer and they can give it to you too

You're absolutely right. As expected:

 

[alacombe]

You're absolutely right. As expected:

View attachment 1961

At least you can now track it on your own without contacting your dealer. Hope this helps with now being on MOTS and locating Cassesns

 

[andremedeiros]

At least you can now track it on your own without contacting your dealer. Hope this helps with now being on MOTS and locating Cassesns

It really does. You've been incredibly helpful and informative. Thank you so much!

 

[Jared B]

@alacombe is our resident tracking expert.

 

[thcmas35]

How do we know which trucking company a dealer or region uses? I am in MN and am curious if anyone knows.

 

[alacombe]

How do we know which trucking company a dealer or region uses? I am in MN and am curious if anyone knows.

Try Cassens and Moore Transport.

 

[VaderRebel]

Finally! From dealer...

Arrived in Winnipeg July 30 @ 1:42PM

To be unloaded from railcar Aug 1 @ 11:00AM

Should have my Rebel in the next 72hrs! Let the sleepless nights begin!