Order Tracking

[202snowman]

Day 27 at D status on the 2019 Limited with Ramboxes...3 more days and I'm going to try to escalate, for what little that will do

 

[firecadet613]

Sounds like good news @firecadet613. Hope it finds its way home very soon

It's great news! I was close to jumping off a cliff and looked at a tan interior truck !

 

[ryelinek]

1500 Laramie Crew Cab 5'7"
Ordered - 4/21
VIN issued - 4/25
D1 - 5/1(5/9) Estimated Ship Date - 5/19
Updated (5/22) Estimated Ship Date – 5/26
Escalated Case due to D1 Delay (25 days) – 5/26
E - Framing 5/30

Jealous hahah. I’ve tried to escalate each day now and they won’t let me. Hopefully mine gets into Framing this week or early next.

 

[cjgerson]

Day 27 at D status on the 2019 Limited with Ramboxes...3 more days and I'm going to try to escalate, for what little that will do

Day 27 in D for me as well. Hemi w/etorque and ramboxes

 

[202snowman]

Day 27 in D for me as well. Hemi w/etorque and ramboxes

is there a dislike button, not for the message, but the fact both of us are sitting in D status ? I don't even have the etorque

 

[alwi228]

So in the next week or so, they are going to be timed out on a lot of peoples Rambox/etorque orders. I gotta imagine they have some sort of game plan to appease the crowd! Like another member said, they have a big meeting on June 1st, hopefully that'll release some info.

 

[202snowman]

So in the next week or so, they are going to be timed out on a lot of peoples Rambox/etorque orders. I gotta imagine they have some sort of game plan to appease the crowd! Like another member said, they have a big meeting on June 1st, hopefully that'll release some info.

I didn't see the "big meeting" note....where was that?

I sure hope so...the wait is killing me lol

 

[alwi228]

I'm not trying to put Rustydodge on the spot lol, but he just posted this on another thread.

"Pure speculation on my part, but with the big investor meeting coming up on June 1st i'm not surprised FCA news has been quiet. I'm hoping to hear more Ram truck specific stuff by mid June."

 

[Jared B]

I didn't see the "big meeting" note....where was that?

I sure hope so...the wait is killing me lol

@redriderbob wrote a killer article on it here. https://moparinsiders.com/what-to-expect-with-fcas-future-plan/

 

[firecadet613]

Between JeepGarage and RamChat in the AM - I'm not missing a step!

1500 Laramie Crew Cab 5'7"
Ordered - 4/21
VIN issued - 4/25
D1 - 5/1(5/9) Estimated Ship Date - 5/19
Updated (5/22) Estimated Ship Date – 5/26
Escalated Case due to D1 Delay (25 days) – 5/26
E - Framing 5/30 @ 12:15pm / 6:15pm / 5/31 @ 2am
F – Paint 5/31 @ 7am

 

[202snowman]

Day 28, No change from D status....customer service can't "escalate" until Day 30....ugh

 

[19llhpb]

Hey guys, update on my build. Did the live chat in the ‘contact us’ section of the RamTrucks website like many of you have done. Thanks for that advice by the way. It is basically around the average ‘speed’ so to speak as most of the builds I’ve read from most of you guys. In D1 status and ‘scheduled for build very soon’ but no exact date. Just to refresh ordered on 4/23, loaded Longhorn patriot blue with lower rv match walnut brown two tone.

 

[Numms08]

Between JeepGarage and RamChat in the AM - I'm not missing a step!

1500 Laramie Crew Cab 5'7"
Ordered - 4/21
VIN issued - 4/25
D1 - 5/1(5/9) Estimated Ship Date - 5/19
Updated (5/22) Estimated Ship Date – 5/26
Escalated Case due to D1 Delay (25 days) – 5/26
E - Framing 5/30 @ 12:15pm / 6:15pm / 5/31 @ 2am
F – Paint 5/31 @ 7am

How do you escalate a complaint?

 

[firecadet613]

How do you escalate a complaint?

One of the reps I was chatting with offered too. I got an emailed reply to it today..stating it was in "E" Framing - although it was in paint at that point! RAM tracking is lackluster at best.

 

[alacombe]

2019 Ram 1500 Laramie Quad Cab (KN567***)



4/8 BA Status - Order & VON #

4/13 D Status - VIN # - Scheduled

4/27 D1 Status - All parts Available

5/17 E Status - Frame

5/18 G Status - Trim

5/19 I Status - Unit Built, Pending Final Inspection

5/21 JB Status - Shipped to Body Vendor

5/24 KZ Status - Released by plant and invoiced.

5/25 KZ-P Status - Arrived Ship - Thru Body Vendor

5/31 KZ-L Status - Released but not shipped

 

[Jared B]

2019 Ram 1500 Laramie Quad Cab (KN567***)



4/8 BA Status - Order & VON #

4/13 D Status - VIN # - Scheduled

4/27 D1 Status - All parts Available

5/17 E Status - Frame

5/18 G Status - Trim

5/19 I Status - Unit Built, Pending Final Inspection

5/21 JB Status - Shipped to Body Vendor

5/24 KZ Status - Released by plant and invoiced.

5/25 KZ-P Status - Arrived Ship - Thru Body Vendor

5/31 KZ-L Status - Released but not shipped

Getting close!

 

[firecadet613]

Should be here tomorrow, Monday or Tuesday is my guess. She has not shown up on Cassen's website yet. Approved for shipping but arrangements have not yet been made.

1500 Laramie Crew Cab 5'7"
Ordered - 4/21
VIN issued - 4/25
D1 - 5/1(5/9) Estimated Ship Date - 5/19
Updated (5/22) Estimated Ship Date – 5/26
Escalated Case due to D1 Delay (25 days) – 5/26
E - Framing 5/30 @ 12:15pm / 6:15pm / 5/31 @ 2am
F – Paint 5/31 @ 7am
KZ – 6/1 (approved for shipping)

 

[ryelinek]

Should be here tomorrow, Monday or Tuesday is my guess. She has not shown up on Cassen's website yet. Approved for shipping but arrangements have not yet been made.

1500 Laramie Crew Cab 5'7"
Ordered - 4/21
VIN issued - 4/25
D1 - 5/1(5/9) Estimated Ship Date - 5/19
Updated (5/22) Estimated Ship Date – 5/26
Escalated Case due to D1 Delay (25 days) – 5/26
E - Framing 5/30 @ 12:15pm / 6:15pm / 5/31 @ 2am
F – Paint 5/31 @ 7am
KZ – 6/1 (approved for shipping)

Congrats that is awesome.

I just had my “daily” customer service chat. Been in D1 25 days now. I was just told I can’t escalate this until “45” days past my actual order date and not my 30 day D1 mark. I have no idea what’s going on with them as I’ve never been told that before.

It’s getting old and I am about ready to try to pull the trigger on a local truck on a worse deal than my order. Getting anything from RAM on a status is near impossible it seems like.

 

[alwi228]

Congrats that is awesome.

I just had my “daily” customer service chat. Been in D1 25 days now. I was just told I can’t escalate this until “45” days past my actual order date and not my 30 day D1 mark. I have no idea what’s going on with them as I’ve never been told that before.

It’s getting old and I am about ready to try to pull the trigger on a local truck on a worse deal than my order. Getting anything from RAM on a status is near impossible it seems like.

I'm 3 weeks in, and only 14 days in D. Not nearly as bad as others. But I have pretty much switched gears to waiting for my truck with ramboxes, but also checking daily for patriot blues that arrive in the area. Waiting isn't really the problem, but waiting with so little information is not as fun as I thought it'd be.

 

[alwi228]

Congrats that is awesome.

I just had my “daily” customer service chat. Been in D1 25 days now. I was just told I can’t escalate this until “45” days past my actual order date and not my 30 day D1 mark. I have no idea what’s going on with them as I’ve never been told that before.

It’s getting old and I am about ready to try to pull the trigger on a local truck on a worse deal than my order. Getting anything from RAM on a status is near impossible it seems like.

And the 45 day thing is the first I've heard of that. If THATS how they're going to handle further delays...that would be upsetting.