Keep us updated if it keeps working through the end of the year.
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Ongoing "Wi-Fi connected, no internet" issues
- Thread starter LV426
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fireman2498
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Ram Cares has stated that AT&T has suspended Wi-Fi internet service through the end of the year to fix the issue, however mine is still working as of today.
RamCares
Spends too much time on here
Hello everyone,
We are sorry about the experience and inconvenience that this may caused you. Our team is currently working on a software update for this issue with the Wi-Fi. The update should be releasing soon. There are no date provided at the moment, but we will make the announcement once it has been released to us. In the mean time, please feel free to look at the bulletin on this.
William
Ram Cares
We are sorry about the experience and inconvenience that this may caused you. Our team is currently working on a software update for this issue with the Wi-Fi. The update should be releasing soon. There are no date provided at the moment, but we will make the announcement once it has been released to us. In the mean time, please feel free to look at the bulletin on this.
William
Ram Cares
janger1957
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I found the solution to the hotspot problem. I had to purchase and download the new navigation maps update, and that took care of all the problems with hotspot connections. My Ram dealer informed me of this fix
azzx
Ram Guru
Will this update be OTA or have to go to the dealer?
RamCares
Spends too much time on here
busa2009
Ram Guru
tfitz44
Member
In that bulletin, it states that it is for those with the 12” screen. Does anyone know if this or any other recent update fixed the WiFi problem for those of us that have the 8.4” with NAV? My WiFi hotspot stopped working last summer. Sure would be nice to have it back again.
azzx
Ram Guru
I Updated to 40.1 - still no WIFI
RamCares
Spends too much time on here
Hi tfitz44,
I can help check this for you! Feel welcome to PM us your VIN and current software level, and I can search from there.
Steph
Ram Cares
Hi azzx,
I'm sorry the Wi-Fi isn't back up for you after the update. We'd like the opportunity to take a look into this for you via PM with your vehicle information.
Steph
Ram Cares
Any update on this? I'm planning a road trip and the WiFi keeps the kids quiet on the longer days. I was at the dealer last month and they said there were no new updates.
2020 Ram 1500 Uconnect 4c 12"
RamCares
Spends too much time on here
Hi eFLick,
Please send our team a PM with your VIN and a screenshot of your current software level so we can search for any available updates for you.
Steph
Ram Cares
bought a 2020 2500 in late 20. in may/jun 2021 first long road trip 18+ hours and the wifi started to discount users after about an hour and then after 2 hrs could not connect to wifi again. had to wait for the system to completely shut down and reset 30 min to a complete day before i could reconnect. this happened on the return trip as well. since i only used the wifi for the road trip i didnt get to the dealer. next year 2022 it did the same thing. this time first available dealer opening i got it in. dealer said they did a software update and it was fixed. as of that i have only used the wifi once on a short trip about 2hrs and have not noticed the issue. i will be unable to do a long trip before the factory warranty runs out to a completely test it out. i have noticed that after the software update my android uConnect app now only updates the vehicle info once a month.
I'm having similar issues. Since I upgraded my maps my kids have been complaining about no internet, I finally checked it out and my 8.4 2019 no longer has WiFi, and I can't change the wifi setting in the setup. How do I fix this? I've been paying for internet for months and I guess it hasn't been working. I feel a bit ripped off for that, I'm paying for the unlimited plan for my kids.
INVISBLE
Well-Known Member
I gave up on the wifi issue long ago, went with getting my kid a 5G tablet... problem solved. Screw this BS. I played hte stupid AT&T game way too long, almost a year before I told them to shove it, got all my subscription money back. And since after 3 radios and many OTA updates had messed up those radios, not about to try anything that messes up my current radio which works like it should, finally.
TSB: 08-234-22 GROUP 08 Electrical was issued by Stellantis on 12/16/2022 but it appears the actual software update may have not yet gone out to us. The glaring omission is that RAM 1500's are not included as affected vehicles but it specifically notes that "This bulletin applies to vehicles equipped with a Uconnect 4C Nav With 8.4” Display radio (Sales Codes UAV or UCV)." So I don't know where I stand because my 2019 1500 is clearly affected with the WiFi issue. It also is looking like it might not be AT&T and is actually on Stellantis who is now finally dealing with this flawed software. At least I hope.
In the category for: What's it's worth ... (FYI - I have a 2020 Ram 1500 Limited with 12in system).
I too was having issues with wifi; sometimes it worked fine other times wouldn't connect to devices although it showed as on. What was frustrating was it seemed to connect at initial truck startup but when I turned the truck off, and then later restarted, for example, go to the grocery store, no wifi although it showed it was running but none of our devices could connect.
I noticed that whenever I got the RAM and Sirius XM logo on Uconnect startup, wifi worked and devices connected properly. When I just got the 12 in screen (no logos) on startup, wifi appeared to be on, but no devices could connect. I was trying to figure out how to get the logo screen each time I started the truck (still don't know how). I thought maybe just reboot the system.
Fast forward - we were on a trip across AZ on I-10 and stopped at a rest area. Prior to stopping the wifi was working fine. Upon restart, no wifi connection. So I did a reboot of the Uconnect by pressing and holding the volume and tuner knobs for about 30 seconds as per manual. Sure enough the system rebooted and I got the RAM and Sirius logs and after it restarted, I also got wifi and our devices all reconnected.
It now seems like the wifi works 95-98% of the time even on restart of the truck. I guess I may have received the update mentioned above at some point and the reboot of the system initialized it but I am really only guessing at this point.
I too was having issues with wifi; sometimes it worked fine other times wouldn't connect to devices although it showed as on. What was frustrating was it seemed to connect at initial truck startup but when I turned the truck off, and then later restarted, for example, go to the grocery store, no wifi although it showed it was running but none of our devices could connect.
I noticed that whenever I got the RAM and Sirius XM logo on Uconnect startup, wifi worked and devices connected properly. When I just got the 12 in screen (no logos) on startup, wifi appeared to be on, but no devices could connect. I was trying to figure out how to get the logo screen each time I started the truck (still don't know how). I thought maybe just reboot the system.
Fast forward - we were on a trip across AZ on I-10 and stopped at a rest area. Prior to stopping the wifi was working fine. Upon restart, no wifi connection. So I did a reboot of the Uconnect by pressing and holding the volume and tuner knobs for about 30 seconds as per manual. Sure enough the system rebooted and I got the RAM and Sirius logs and after it restarted, I also got wifi and our devices all reconnected.
It now seems like the wifi works 95-98% of the time even on restart of the truck. I guess I may have received the update mentioned above at some point and the reboot of the system initialized it but I am really only guessing at this point.
