Well I have good news and I have great news. Good news is I got a full refund for the OBD Link, the great news is that I received an email from OBD support after getting the refund notification, he suggested to change the year of my truck in the vehicle editor, so 2021 instead of 2020 then rescan the PIDs and now everything works, It’s hard to believe that after almost 3 weeks of frustration, back and forth communication delays and all it took was to change the year of the truck to make the OBD link function properly.
Hopefully this will help others if they come across the same scenario.