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It's no different than the tens of thousands that have been sold, driving around with it. Or the millions of cars on the road that don't even have cameras. It's for a camera, it's not like having defective brakes or steering. Thousands of people will never have the recall performed when they do figure out one.
Just because you don't agree with it, doesn't make it wrong. Dealers take a huge penalty to sell a new vehicle with an open recall.
Yes I am keeping a log of everything. Been communicating to my sales guy through text but now he is not responding to me much anymore. But it's the only way I will communicate. The service department doesn't contact me at all... I just keep calling them and leave voicemail basically. So with the @RamCares case I have opened I've been keeping all of that communication logged as well.
Calling other dealers won't help any, because each dealer would need to do their own diagnostics on it. For warranty repairs, there are certain criteria/diagnostics that have to be performed to prove why you are requesting to replace the part you are wanting to replace.
Hey Lewkas,
Thank you for tagging us in this. We've got our eyes on this case and are working alongside the case manager to get momentum moving. We appreciate your outreach!
Thank you Callie @RamCares. I appreciate it. Do my emails to my case manager get entered into my case notes? Are you able to see my attempts at corresponding with him?
Hi Lewkas,
It's not the truck's fault that the dealer takes a month to get it fixed. I would call that losing faith in your dealer, not losing faith in your truck.
I lost faith in the truck because the dealer is taking so long to fix it... in cooperation with Stallanis through their STAR case. If I do have to bring it back in for anything it won't be going back to this dealer regardless.. but I am scarred. I haven't owned the truck for more than a day to get to know it... how do I know it didn't roll off the line with multiple issues.
Sorry, but didn’t they give you paperwork when you picked it up describing problem and fix?
That is correct. Nothing. Said I'd get a call and everything emailed to me. Will have to go back for it.
I think you will see alot more of this. Less and less actual paperwork. We are starting to go to a paperless system in our dealership. Emailing receipt/paper work vs printing it out.
Your probably right. They did say they would get it to me and I think it does come in through the service history on Mopar. But I am realllly anxious to see what the culprit was.
As of a month or two ago, when I last went in for service, my dealer gives written paperwork. I would insist on it.
Most still are. I live in Michigan and we are starting to transition to paperless to protect the consumer. I have a friend in Knoxville Tennessee that has gone paperless already. You will receive a text or email with a copy that you can have.
