Nov 30, 2018 I bought a brand new off the truck 2019 Laramie longhorn. Had all the fixings bells and whistles. One thing bothered me at the dealership. The side mirrors hit the window.
Speaking with my sales person, she went back to service and came back to me with two answers to two questions I had.
1. Is there a fix for the mirrors?
2. Can we tint the front windows to match the rear?
She said the service manager on duty said that there was a recent software patch that limited the movement by a hair to avoid hitting the window and would have to be brought in and flashed. Seeing as I wanted the tint done I said ok and I bought the truck. Set my appointment for exactly 3 days.
Drove a whole 33 miles before bringing it back to get the tint and what would seem like a one day total fix.
Today I just got a call from the service manager stating that Chrysler won’t release the vehicle back to me until the engineer figures out a solution to the mirrors. That’s over a month long wait with apologies and excuses. Always the same thing, “we have a star report pending and can’t give you back your truck because the engineer needs to run test”. Ok I get it and all. But I just also paid my first payment and bought the tags for a truck I don’t have and there is nothing Chrysler is willing to do about it.
I love the look of the truck, the way the seats fit me well. Hell even the 12” screen is over kill but I enjoy it. However my Chevy has never had an issue where the dealership tells me they cannot give it back.
I’m very dissatisfied with the communication and consideration for the customer in this whole endeavor. I told them I have been reading forums about this problem that is not being fixed and the response was. Don’t believe those forums competition pays for them to be there.
So did a Chrysler dealership just say all of you are fake people with fake questions and problems? I think so.
Speaking with my sales person, she went back to service and came back to me with two answers to two questions I had.
1. Is there a fix for the mirrors?
2. Can we tint the front windows to match the rear?
She said the service manager on duty said that there was a recent software patch that limited the movement by a hair to avoid hitting the window and would have to be brought in and flashed. Seeing as I wanted the tint done I said ok and I bought the truck. Set my appointment for exactly 3 days.
Drove a whole 33 miles before bringing it back to get the tint and what would seem like a one day total fix.
Today I just got a call from the service manager stating that Chrysler won’t release the vehicle back to me until the engineer figures out a solution to the mirrors. That’s over a month long wait with apologies and excuses. Always the same thing, “we have a star report pending and can’t give you back your truck because the engineer needs to run test”. Ok I get it and all. But I just also paid my first payment and bought the tags for a truck I don’t have and there is nothing Chrysler is willing to do about it.
I love the look of the truck, the way the seats fit me well. Hell even the 12” screen is over kill but I enjoy it. However my Chevy has never had an issue where the dealership tells me they cannot give it back.
I’m very dissatisfied with the communication and consideration for the customer in this whole endeavor. I told them I have been reading forums about this problem that is not being fixed and the response was. Don’t believe those forums competition pays for them to be there.
So did a Chrysler dealership just say all of you are fake people with fake questions and problems? I think so.