Freaking Leather Dash Problems

[RamCares]

I have just placed my next appointment, will be DMing you with the details! thank you!

Sounds great! We look forward to assisting you there.

Callie
Ram Cares

 

[dandar]

I had the same exact issue. Both sides started to develop a bubble underneath the leather. My dealer replaced the dash under warranty. It was close. I put in the order in April, warranty expired in June, dash was replaced in July.

 

[Ramguymario]

I had the same exact issue. Both sides started to develop a bubble underneath the leather. My dealer replaced the dash under warranty. It was close. I put in the order in April, warranty expired in June, dash was replaced in July.

was this covered under extended warranty or the factory 3 years coverage?

 

[mikeru82]

was this covered under extended warranty or the factory 3 years coverage?

Extended warranties don't cover this, only the original factory warranty does.

 

[Simzram22]

Ram would not pay for mine since I have over 60k miles on a 2019. I had an upholstery shop replace the leather with vinyl. Looks just like leather and it wont happen again. In the long run having a new leather dash doesn't solve the problem. It will just happen again. My 0.02 anyway.

How much did that run you, if you don’t mind me asking.

 

[John Galt]

I used to work for a company and the owner has a Viper….same thing happened so this is not a new problem with Dodge and even the high dollar vehicles are not exempt.

The advice they gave him is don’t park an $80k vehicle outside in the elements.

 

[BowDown]

I used to work for a company and the owner has a Viper….same thing happened so this is not a new problem with Dodge and even the high dollar vehicles are not exempt.

The advice they gave him is don’t park an $80k vehicle outside in the elements.

Cost of the vehicle has nothing to do with it, don't park a vehicle that has a leather dash in the sunlight or use a windshield sun screen. Every car maker has this issue, I've had to redo the leather door panels in my car twice, leather upholstery shop told me it the humidity and the uv light that breaks the glue down

 

[John Galt]

Cost of the vehicle has nothing to do with it,

Yeah but the cheaper it is the less you care. I’m with you though…I like covered parking.

 

[BowDown]

Yeah but the cheaper it is the less you care. I’m with you though…I like covered parking.

Not me, doesn't matter to me if the car is 20,000 or 200,000, I still want it to perform as it supposed to

 

[SD Rebel]

Blanket statements need to be taken with a grain of salt. Here where I live, which happens to be 30 minutes from a major Toyota factory, the Toyota dealerships are AWFUL. My local Toyota dealer acts like they can't do anything. They did change a turn signal bulb for me on my Tundra, but they wouldn't service my transmission, they wouldn't install a new headlight stalk on the truck, and they generally are the most unhelpful group of people I know. I couldn't get help with my Tundra when it needed it, and yes Toyota does have a lot of issues they need help with, no matter what. It was pathetic. I ended up teaching myself to do a lot of work on Toyotas.

Conversely, my local Ram dealers are great. They'll help me with anything I need. I took my 13 year old Challenger in there last summer and they did everything they could to diagnose an electrical issue. They also do excellent work on repairs.

Sure, there are exceptions, your experience is clearly the exception based on the current industry rankings of dealership service satisfaction for the last 5 years or so. My personal experience matches the industry rankings, but you can find crappy Toyota dealers and good Stellantis dealers out there as you have.

 

[BULLDOGG353]

I'm so angry my head could explode!

So, I have a 2019 Ram 1500 Limited. I paid $64,000+ and $3500 for an extended warranty.
Now the leather on the dash is peeling and I was told that nothing covers the leather or soft surfaces.
Seriously, my extended warranty doesn't cover it. Nope!! The dealer said to go try an interior shop or something!
I thought a bumper-to-bumper warranty would keep me covered, but it didn't. I know for a fact that Ford covers their leather,
anyways be very careful getting an FCA Ram Limited. Further, understand that all of that leather in your truck is not covered in your bumper-to-bumper warranty.
You're left on your own!!! BTW this is a known problem. I'm so angry, I'm sending a letter to FCA to complain about the lack of support for craftsmanship issues.
Who should I reach out to? The dealer was no help!

@RamCares Not sure if you can help but any assistance would be awesome.

I am outside of the manufactures warranty but thought that's what an extended bumper-to-bumper warranty was for.

I Feel your pain! No help from dealer or customer care and I also have extended bumper to bumper warranty! Leather not covered after 3-36 warranty even though everybody is well aware of this defect........

 

[RamCares]

I Feel your pain! No help from dealer or customer care and I also have extended bumper to bumper warranty! Leather not covered after 3-36 warranty even though everybody is well aware of this defect........

Hey there,

We'd like to hear more about what you experienced with customer care. Would you mind reaching out to us via direct messaging?

Callie
Ram Cares

 

[speedracernc]

How much did that run you, if you don’t mind me asking.

about $2500. It was more than I wanted to spend but now I know it wont happen again. leather on a dash is a waste. it shrinks because its a natural product. The vinyl looks great and only the most critical person would even notice.

 

[JHRI]

It sucks. I love the truck just can't believe that at 49k my dash started coming undone. Wish i would had done something ASAP, now at 54k not sure if Ram will help. Local dealer is a JOKE.

 

[MannyN]

It sucks. I love the truck just can't believe that at 49k my dash started coming undone. Wish i would had done something ASAP, now at 54k not sure if Ram will help. Local dealer is a JOKE.

Miles will not make the leather bubble, time will.

 

[M85P]

Would a dash cover have helped?

 

[BowDown]

Miles will not make the leather bubble, time will.

And UV/sunlight.

Mine has 64K miles on it, every time I park in sunlight, I use my windshield shade

 

[BowDown]

Would a dash cover have helped?

Yes but a windshield visor is less ugly and does a better job at blocking what's damaging the dash

 

[John Galt]

Would a dash cover have helped?

I hope so. I got one on mine for use outside but it’s normally garaged.

I also got 0% ceramic tint for the windshield that block IR/UV light.

 

[BowDown]

I hope so. I got one on mine for use outside but it’s normally garaged.

I also got 0% ceramic tint for the windshield that block IR/UV light.

I have 70% ceramic with IR/UV rejection on the windshield and sunroof but it still gets hot inside when sitting so I use the windshield shade