I know that, I've mentioned it many times in my other posts it's individual owned franchies, not the manufacturer. However, it's a reflection of how Stellantis franchises it's dealership network and how they are allowed to run. My issue is that Stellantis sold way too many trucks, Jeeps and Dodge cars these last few years without doing anything about the capacity of their network under their franchises.
It shows in the customer experience in the whole department from top to bottom. How they can barely answer phone calls, apathetic to simple issues, that all stem from them having to many customers to service for the network they have. How they turn little issues into big problems due to lack of capacity and/or overworked. I've owned Jeep products in the past, it wasn't always this way, you can see how it happened when sale took off several years ago.
Of course all dealerships can have problems, and you can find anyone complaining online from any place. But just look at the annual dealership satisfaction rankings, how Stellantis dealerships are at or near the bottom these last few years. It's not by accident.
In the end, its down to my experience. I'm sure there are plenty of people who have no complaints, it's just that the 4 dealerships near me have been crap and it just happens to match the national data on that.
As for the dealership goodwill, absolutely agree on that, that's the best way to get out of warranty work approved is the dealer going to bat for you based on your service history with them.
