Fingers Crossed...Brake Squeal Resolved

[RAM1500_SoCal]

The squealing brake noise in your video is the exact noise I have also. I need a better device to capture it. Oh and my passenger mirror does that also when trying to auto fold it.

Same noise in my truck. Took it to the dealership in March 2019 and had to wait 2 months for the back ordered parts to come in. Parts installed in May 2019 and the day after I picked it up, the noise was still there. Dropped off the truck on 5/31 and I was finally able to get a hold of the service advisor for an update today. I'm being told the tech has contacted FCA engineers to see what the next steps are since they already performed the TSB. Next steps?? How about replace the brake pads, or rotors, or both! I've reached out to RamCares about this issue to see if they can do anything about this.

 

[RamCares]

I'm also having brake issues at just over 4000 miles. Mine squeal upon light braking in the morning at around 40-30 mph when coming to a stop. This is not normal at all. I've owned over 20 vehicles in the last 17 years and never had this issue with a new vehicle. I just got my truck back after a total of 34 days in the shop for other various warranty issues. They tried to replicate but drove it in 90 degree plus weather after me telling them it only happens in the cooler mornings. The service adviser even said he has got a lot of complaints about the brakes from other new truck owners. Wish RAM would step up.

Hi Crowmag,
We understand why this may be frustrating. We would like to help you get this addressed by your dealer. If you'd like our assistance, please send us a private message.

Same noise in my truck. Took it to the dealership in March 2019 and had to wait 2 months for the back ordered parts to come in. Parts installed in May 2019 and the day after I picked it up, the noise was still there. Dropped off the truck on 5/31 and I was finally able to get a hold of the service advisor for an update today. I'm being told the tech has contacted FCA engineers to see what the next steps are since they already performed the TSB. Next steps?? How about replace the brake pads, or rotors, or both! I've reached out to RamCares about this issue to see if they can do anything about this.

Hi RAM1500_SoCal,
We received your private message. I requested some additional information from you in order to have a case escalated in your behalf. I look forward to assisting you with this.

Lydia
Ram Social Care Specialist

 

[TheCloudX]

Thanks so much for this thread - planning to show it to my service adviser. My brakes have been squealing for some time now. Took it into the dealership this week and was told no issue was found but that they went ahead and cleaned everything. On the way home, the squeal was still there. I've had the truck since October and only have 5600 miles on it. It's been in the shop for one thing or another 6 times now - very frustrating.

 

[RamCares]

Thanks so much for this thread - planning to show it to my service adviser. My brakes have been squealing for some time now. Took it into the dealership this week and was told no issue was found but that they went ahead and cleaned everything. On the way home, the squeal was still there. I've had the truck since October and only have 5600 miles on it. It's been in the shop for one thing or another 6 times now - very frustrating.

Hi TheCloudX,
We regret to hear about your experience. As stated to your fellow forum members, we would be happy to assist you in working with your dealer towards a resolution. If this is something you would be interested in, please send us a private message!
Alex
Ram Social Care Specialist

 

[TerranceL]

I think (praying and crossing fingers) that the brake squeal on my truck has been resolved, once and for all, after 4 times to the dealer.

I had the same brake squealing that A LOT of people have been complaining about. Typically happened with light press of the brake going between 45-70 mph, but there was also plenty of other times it made noise outside those conditions. For whatever reason mine seemed to be the loudest the hotter and dryer it was outside.

The first trip to the dealership there was a lot of brake dust so they just cleaned the rotors and pads, and bedded the brakes. They drove it, but didn't hear the sound after that. Naturally, on my way home they started squealing.

The second trip to the dealership they resurfaced the rotors and scuffed up the pads to get rid of any glazing, and bedded them again. Again when they drove it afterwards they said they didn't hear any noise. However, the brakes squealed on the way home from the dealership.

The third trip to the dealership they were squealing loud, but they thought it was the rear brakes. They got Ram to send new rotors and pads to replace the rear brakes. They bedded the brakes, didn't hear any noise, but again I heard the noise on my drive home.

I always thought the sound was from the front passenger brake, but a friend thought it was the rear, so when they thought it was the rear, I assumed they knew what they were talking about. Once the sound continued after the rears were replaced, I pushed them to replace the front pads and rotors.

I saw on this site and others that there were new brake pads that Ram was starting to use, so I showed the picture of the difference in pads to the service department. They were unaware of the change in pads, so they contacted Ram and they sent them new rotors and pads for the front.

They were replaced on Friday, and so far no noise. I've driven several places where they would squeal almost 100% of the time, and no noise. I have less than 100 miles on them, so time will tell, but the more I drive with them the more confident I get that the new pads/rotors have resolved the issue.

For those that have the noise, don't let the dealer tell you it's normal. I know some brake noise is normal, but this noise was not normal. I've attached the picture that I got from this site that I showed my service department (thank you for whoever originally posted it).
Attached Thumbnails

Having the identical issue with my Ram 1500 Longhorn. Today was dealer trip five. Will see when I pick the truck up on Saturday. Dealer replaced right front pads (because I told service advisor that's where the noise was coming from), although I understand from others that it's a caliper issue - only time will tell. I'm certain pad replacement will not resolve the issue but willing to be patient. It's my first Ram truck and somewhat disappointed to this point that the brake squeal even exists.

 

[eduardolalo11]

Having the identical issue with my Ram 1500 Longhorn. Today was dealer trip five. Will see when I pick the truck up on Saturday. Dealer replaced right front pads (because I told service advisor that's where the noise was coming from), although I understand from others that it's a caliper issue - only time will tell. I'm certain pad replacement will not resolve the issue but willing to be patient. It's my first Ram truck and somewhat disappointed to this point that the brake squeal even exists.

was this resolved?

 

[4midlife]

Well....I am happy to say my Ram 1500 is gone. The noise got the best of me and unfortunately RAM was not able to fix it. I traded it in yesterday on a 2500 CTD and couldn't be happier.

 

[jmp671]

Best of luck @4midlife. Glad the new ride is working out for you. I have my meeting tomorrow, will let you know the outcome.

 

[eduardolalo11]

anyone any update with the brakes?? mine are still squealing every time!!!

 

[jmp671]

@RamCares My truck is now back into the dealership for the 8th time for this constant brakes squeal from the front brakes. I have had cases open with you already and gotten the response that you can’t every replicate it. When are you going to fix this?

 

[Jerrdan]

So with 14k I've been battling this noise the entire time. 3 trips to dealer and always hear that it's normal. Going to read through these posts but can anyone give me a quick rundown on it? Has there been a resolution to this?
Thanks!!

Sent from my Pixel 3 XL using Tapatalk

 

[Dusty1948]

So with 14k I've been battling this noise the entire time. 3 trips to dealer and always hear that it's normal. Going to read through these posts but can anyone give me a quick rundown on it? Has there been a resolution to this?
Thanks!!

Sent from my Pixel 3 XL using Tapatalk

I can tell you this: I took mine in 3 months ago for a VERY loud howl noise when backing first time in the morning on rainy or high moisture days. The tech immediately identified the problem as the rear brake pads. Tech said that, up to that time, just about every 2019 1500 sold had come back for the same complaint. Pads and rotors were ordered. Rotors came in in 2 days. I'm still waiting for the pads. I was told the pad itself has been changed and now has a new part number. Tech said the new ones can be identified by a different (color) material. I checked on the back order two weeks ago and was told they are still on backorder with a (field) usage of about 900 a month and a back order of 180 nation wide.

I have a F150 neighbor who has been riding my butt because of the noise. That is until a few weeks ago after Ford changed out his 10-speed tranny for the second time. I hope I get the new pads on before fall. I have a neighbor who says I wake her up every time I back out of my driveway!

Regards,
Dusty
2019 Ram 1500 Silver Billet Laramie, Quad Cab, 2WD, 5.7 Hemi, 8HP75, 3.21 axle, 18 inch wheels. Build date: 17 May 2018. Now at 017406 miles.

 

[Jerrdan]

Thanks for the response. Guess it's going to take a few trips to my dealer to convince them there is a problem. Wish RAM would issue a service bulletin to save some headaches. All in a day's work I guess. First RAM after 22 years of GMC's overall, I couldn't be happier.

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[RamCares]

@RamCares My truck is now back into the dealership for the 8th time for this constant brakes squeal from the front brakes. I have had cases open with you already and gotten the response that you can’t every replicate it. When are you going to fix this?

Hi jmp671,
We certainly understand your frustration. I have located your case within our corporate system and see that it is still open and being actively worked. Please continue working with your case specialist as they have access to the best resources to assist you at this point in the process!
Alex
Ram Social Care Specialist

Thanks for the response. Guess it's going to take a few trips to my dealer to convince them there is a problem. Wish RAM would issue a service bulletin to save some headaches. All in a day's work I guess. First RAM after 22 years of GMC's overall, I couldn't be happier.

Sent from my Pixel 3 XL using Tapatalk

Hi Jerrdan,
We are sorry to hear that you are also experiencing this. Has a case been opened on the Customer Care side to assure that this is documented as well as connect you and your dealer with a case specialist? If not, please send our team a private message and we would be happy to get this process started for you.
Alex
Ram Social Care Specialist

 

[jmp671]

Thanks for the response. Guess it's going to take a few trips to my dealer to convince them there is a problem. Wish RAM would issue a service bulletin to save some headaches. All in a day's work I guess. First RAM after 22 years of GMC's overall, I couldn't be happier.

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@Jerrdan There are 2 star cases out for the 2019 Brakes. One for the rear brakes (howling). That one calls for the replacement of rotors and pads. There is also one out for the front brake squeal (which I still have). It calls for replacement of the rotors, pads and calipers. I'm sorry, I don't have the star case numbers but they are in this thread somewhere. All of the above have been done on my truck and still no fix. This is NOT normal.

Best of luck.

 

[Neurobit]

@Jerrdan There are 2 star cases out for the 2019 Brakes. One for the rear brakes (howling). That one calls for the replacement of rotors and pads. There is also one out for the front brake squeal (which I still have). It calls for replacement of the rotors, pads and calipers. I'm sorry, I don't have the star case numbers but they are in this thread somewhere. All of the above have been done on my truck and still no fix. This is NOT normal.

Best of luck.

Mine were fixed last August on the first try. They replaced pads and rotors. No issues with squeal since. Fast forward to last month, and I took it to get recall done, and among other things, I mentioned a cricket/chirp sound under the truck when getting in and out, or stepping on the running boards (engine on or off), and also riding over speed bumps. The weirdest sound. Like a chirp almost.

Well, guess what, the badass tech figured out that there was an engineering notice about redesigned calipers with tighter clearance (and he happened to be the same tech that had replaced my pads and calipers last august and remembered working on my truck). He replaced the front calipers and voila, no more cricket/chirp sound. Keep in mind that I never got the squeal back, just this cricket sound that started about 3-4 months ago.

Here's what they said about the calipers:

"The technician found a bulletin pertaining to the condition he was experiencing to make the noise occur. The front calipers were getting the slightest shift and would cause a squeak/chirp type noise. He did say that your vehicle had the brake pads replaced in the past for a squealing when braking and apparently the engineers had found potential for those original calipers to create a noise, as well. There was nothing safety related as to why these needed to be replaced, but rather the way they were manufactured allowing that slight travel which would result in a noise".

So I now have new pads, rotors, and calipers. Happy camper all around, and kudos to that rockstar tech for figuring this out.

Cheers,

 

[RodRow]

I was informed by the service department at my dealership this morning that my brake squeal issue is supposedly coming from the rear. There is a TSB for it, but they can't order until tomorrow and can't get the parts until late August. Oh well, if it fixes it, I'll be happy!

 

[RamCares]

I was informed by the service department at my dealership this morning that my brake squeal issue is supposedly coming from the rear. There is a TSB for it, but they can't order until tomorrow and can't get the parts until late August. Oh well, if it fixes it, I'll be happy!

Hi RodRow,
We're happy to hear that your dealership was able to address your concern. We would like to see if there is anything we can do on our end to expedite this process. Please send our team a private message if this is something you are interested!
Alex
Ram Social Care Specialist

 

[Billet1500 4x4]

I'm also having brake issues at just over 4000 miles. Mine squeal upon light braking in the morning at around 40-30 mph when coming to a stop. This is not normal at all. I've owned over 20 vehicles in the last 17 years and never had this issue with a new vehicle. I just got my truck back after a total of 34 days in the shop for other various warranty issues. They tried to replicate but drove it in 90 degree plus weather after me telling them it only happens in the cooler mornings. The service adviser even said he has got a lot of complaints about the brakes from other new truck owners. Wish RAM would step up.

There is a Star case that requires replacing the front pads and calipers to the newest revision. I'm still trying to get mine resolved. Squeal started at about 1000 miles and was intermittent and as the miles added up the noise got progressively worse to the point it would do it every time I would brake from speeds 40 MPH plus. Took the truck into the dealer and they verified the issue. This is where things took a turn for the worse. They replaced only the front pads to newer AB revision and did not change the rotors or calipers. Squeal was gone for about 3 weeks and now has returned intermittently again. Took it to a different dealer and explained the original dealer didn't correctly perform the repair per the STAR case and that calipers needed to be replaced with the newest revision that had an engineering change for sound issues. At this point the truck was now past the 12k mile mark where brakes were no longer under warranty. Had to explain that the repair attempt was done before the warranty expired and did not correct the problem service adviser said I would need to contact FCA to get it approved. Opened up a case with FCA and explained the entire problem. FCA authorized replacement of the calipers and and rotors but said because the pads were already replaced they were not going to authorize new pads. OK fair enough. FCA said all they needed was a cost from the dealer to finish up the paper work so the dealership could get the parts on order. Weeks passed and still nothing, then I get a phone call from the FCA rep that the dealership was going to perform the work under "dealer good faith" basically eat the cost to keep the customer happy, which is total BS because this is still a warranty issue. FCA rep then informs me because the dealership is performing the work under good faith FCA will no longer be involved in the process and that I need to contact the dealership to arrange an appointment to get the parts on order. Called the dealership and left messages but still have not had my phone calls returned. My suspicion is this how the story will continue to unfold: They will make me bring the truck in for another appointment for diagnosis, because the noise is intermittent I will get the ol' "could not replicate", they will do nothing and I will continue to drive around in a truck with squeaking for front brakes all because the original dealer didn't perform the repair correctly the first time. Hopefully I'm wrong and they will just order the parts and have me come in to swap them out once they arrive but I'm still waiting to hear from the dealer what the next step is in the process.

So my advice to anyone with this problem. Make sure they replace everything mentioned in the STAR case and make sure they get the most current revision level on the parts. Replacing revision AA parts with new AA parts is just going to band aid the problem for a little while. This seems like it should be a very simple fix, but they have turned this into an act of congress to get it resolved. Between the brake squeal and lack luster AC performance, this is my first FCA/Ram purchase and at the rate things are going will likely be my last.

 

[Robbie2003]

I am new to the forum. I found this forum because I was searching for 2019 RAM brake issues. This is extremely discouraging to read through. Last fall (Fall of 2018) my company purchased 2 2019 RAM 1500's. I drive one daily (my daily driver) as well as employees of the company for some hauling and to run errands etc... My Father drives the other as his daily driver. I have 34K on my truck and have only experienced the first thing in the morning (typically in humid/wet conditions) brake noise. Although it is very annoying and I feel it shouldn't happen it goes right away. My Father has 17K on his truck and has experienced both the early morning issue as well as his truck is now squealing extremely loudly. So today it went to the dealer for the first time. On the way back from the dealer it seemed the squeal was far, far worse and more often. The dealer claims to have changed pad, rotors and calipers. My Sister (who is not very mechanical) was the one who drove the truck the 40 minutes to the dealer and back. She thinks they just did the rears as that's where it sounded like the noise was coming from. It seems to me by reading on the internet that RAM should at this point have a fix for this issue. This is absurd, I hate to think that we are only starting a long list of trips back and forth to the dealer. Once my Sister arrived back from the dealership we immediately called and were told to bring it back in (trip 2). They said that they would give us a loaner vehicle. We told them it needs to be a truck (we actually buy trucks because we use them as trucks). They said it was out of their control and would supply us most likely with a car.

My father made the comment that it's pretty embarrassing when you pull into a restaurant or shopping mall or up to a stop light in your new $69,000 truck and everyone is looking at you because it's so loud! On top of this I feel like an *** because he was literally was ready to pull the trigger on a 2019 New Gen GMC Denali. He had a 2015 Denali before this truck and a 2011 Ford Platinum before that. He put almost 100K miles on both of those trucks before with ZERO issues. We have always had GMC's and a few Ford's for 35+ years with near ZERO issues. He drove the RAM and was impressed with the design, fit and finish, power and so on. This is the latest problem on his rig. The screen has malfunctioned numerous times and stopped working. The Sensors appear to screw up occasionally (maily in the front) as the brakes on a few occasions on the Highway have signaled to stop and nearly locked the brakes up going down the highway. The power running boards (driver side) has stopped working multiple times. It has stuck up and also stuck down (it is not in the programming in the screen, this was verified). He did have this same thing happen with his Ford Platinum but at 90K miles and Ford covered parts. So of course I am getting a lot of crap from him. Hearing how he told me as he says "Dodge is junk! They're no good". I changed his mind and he was impressed in the begining but I have a feeling this truck is headed to the GMC dealer in the near future as a trade in.

My truck has not gone without issues either. There is an air dam apparently that opens and closes depending on speed etc... as you go down the highway. That has malfunctioned on me multiple times and am awaiting a call from the dealer to replace it all together. My steering wheel needs to be replaced as the outer layer or skin is pealing off. When I drive my hands literally turn black. My screen/stereo has also gone out multiple times. Though it usually self corrects fairly quickly it is annoying (my 2016 GMC also did this occasionally). The passengers seat has an extremely annoying squeak in it if anyone over 150 pounds sits in it (taking it back for this when it goes in for steering wheel and air dam replacement). The drivers rear door sounds like it's going to fall off or something inside of it has fallen off. It makes a terrible noise every time I open or close it. The drivers door has a black "guide rod" I guess I would call it and it is literally falling off and appears to be wearing out the bolt hole (I tightened it up when I noticed it but it keeps coming loose). Another extremely annoying thing (nothing wrong as the truck is supposed to do this but it is annoying) is when the truck is in reverse and the rear park sensors are on you can't back up by a blade of grass without getting whiplash! This is far to aggressive in my opinion. I have a very gentle slope in my driveway down to the main road. I literally can not back down the slight little incline with it on. It locks the brakes up every time. So I shut it off backing out. But with the RAM when you shut it off and cycle the key again it stays off. So naturally I forget to turn it back on and it won't work when I actually need it. Is this a setting I can change does anyone know? My 2016 GMC you could shut it off but once the key was cycled it always defaulted back to being on. I thought that to be a bit annoying when I had the GMC. However I would much rather that way vs. the RAM.

With all the above being said I really like the RAM a lot (at least mine). My Father I would say is not feeling the same way at this point. It has good power. The Transmission I am thoroughly impressed with and this seems to be the biggest complaint I've ever heard about Mopar is transmissions. The HEMI pulls good and gets great fuel mileage which really surprised me. It rides great. The fit and finish are good for the most part. Need to work on a few things but who doesn't. The screen is fast and easy to use (I have the smaller screen in my truck). Overall I like the truck. Just a few discouraging things and odd ball issues (at least with mine) that we don't typically see with our Fords and GMCs. So far RAM and the dealer have stepped up. But after reading this I'm pretty concerned about this brake issue.