Unreal...Any one in so cal DO NOT GO TO HUNTINGTON BEACH DODGE some idiot that worked at the dealership stole my truck and brought it back like nothing. Only way I found out was gps and millage.
Sent from my SM-T830 using Tapatalk
They disolved the car purchase gave me a new truck. The truck had 4 to 5 thousand miles. I have never been to sun valleyUnreal...
Hi Kevin,
I am sorry to hear about your continued concern. I have looked into your case and see that Phyllis did update your case accordingly. I have also added the appropriate notation and requested Judith reach out to you. If you do not hear from Judith by Wednesday, please let me know.
Alex
Ram Social Care Specialist
10-3
From OctoberLet me take back all I said about Andrew. My headliner, allegedly ordered in May, backordered until July, was not . I patiently waited until the first week of August, expecting a call to schedule replacement. Second week of August I called and left a message for Andrew to call...he didn't. Thursday 8-15 I called him. He said he'd check and let me know where headliner was. He didn't...so again, I called him on 8-19. Got put on hold for about 15 minutes, when he returned to the phone, still backordered, nationwide delay shipment and it won't even be manufactured until Oct 19. All sounds official, right? As the week wore on, I got madder and madder thinking about this. Called a different dealer in another state last Thursday, and they told me they could get a headliner in 4-6 days and it only took 5 hours to install. OH REALLY.....
Today I visited Texas Dodge...spoke with my salesperson...told him my saga. First move...to the service department to visit with Ivan. Ivan brought up my service report. There it was, headliner improperly installed, unable to correct. Period. Nothing else, NADA. Ivan brought out tech who had looked at it earlier and she was impressed it had not been fixed because she had to take pictures to show FCA what was wrong. Authority to fix expired 7-8-19, so even if the alleged backordered part had arrived, they would have had to re-authorize. What a crock. Next move, parts. Parts department had NO RECORD-ZERO of any headliner ever being ordered for my vehicle. I then told the salesman I needed to talk to Joe Harless, General Manager. He told me he would take care of it, Joe was in a meeting. I excused myself to the restroom, and lo and behold leaving the john, there stands Joe. He greeted me with "How's your new Ram doing?". I responded to the affirmative BUT....Just caught one of your employees in a flat footed lie, he LIED to me about ordering parts, and my status.
Who was it?
Andrew.
IN SERVICE????
Yep, that's him, we've got the part ordered and it should be taken care of next week.
Good, let me know when you bring it in for service. I'm going to have a word with Andrew.
I am personal acquaintance with Joe, his sister is my neighbor.
Andrew just screwed the wrong guy...
Does Texas have a lemon law? You have more than enough trips back and forth and documentation to back it up! We have one up here that's pretty clear cut. It'd be worth lawyering up on this one!From October
Seems a large number of these trucks do this. It took me six months...SIX MONTHS for my dealer to acknowledge the problem. They even refused to write a service ticket until I could tell them it would do what I was reporting. October 3, 2019 I sent a letter to FCA and TexDot requesting assistance under Texas Lemon Law, because "The condition described in the complaint relates to safety, has not been addressed by the dealership and continues to be present in the vehicle, albeit intermittent. The condition adversely affects the vehicle's value." Man, have they been jumping through their butts ever since. Had an appointment for Tuesday to get a number of issues fixed, but mainly 'the drone" and the headliner. I even got to talk to FCA Regional General Manager of Parts and Service! LSS, drove up the service drive, got out of the RAM, short talk with service writer and he said, I'm going to put my shop manager and two techs in the back seat and you are going to show them what is happening. Loaded up, turned west onto I-40 service road, went about four blocks, up the ramp to get on I-40 and as I accelerated and gears changed... there it was loud and clear...all the way to 75mph passing through 1500-2500 rpm (1500 = 72mph)
One of the guys in the back seat said "I FEEL IT!!! It's coming out of the speaker!!" The other guy agreed, said it was loud enough it bothered him and gave him vertigo. Turned around, drove 3 miles, exited Coulter Rd, turned back west under the interstate and while accelerating west it did it again. Shop guy mentioned he thought might be carrier bearing on drive shaft...but he had talked to engineering and my vehicle just displayed precisely what they told him to look for, and to reprogram ANC module. If that doesn't work, put a new one in...
So I believe it is fixed! Fingers crossed. Too bad I had to make a second, third, fourth and fifth trip and get nasty about it and threaten Lemon Lawing them, but here we are.
From Oct 28
Texas CDJR called at 1100am, said truck was on the way to detail, would be ready by the time I got there. I arrived at 150pm, and the vehicle was sitting on the lot with all the shipping pads still on the windshield. Asked what happened...Rickie went to lunch and when he got back, someone told him to 'detail' a seller. OK, why was mine moved out of the bay? No one knew.
At 300pm, they moved the truck into the wash bay. Salesman came out and pointed out the mic on passenger side was not seated against headliner surface, as the other five were. Active air dam was deployed, not supposed to be. Pointed this out to the service writer, he said he'd take care of it. "The crew" worked diligently to clean my 7,900 mile old vehicle.
At 455pm, the cleanup guy brought my truck around and reported he was finished with it. Service manager took me to cashier where I was presented a bill for over $400 for installing a windshield AND changing oil and filter. I questioned the windshield and was told they always charge for putting in customer requested parts. I did not request a windshield, it's part of replacing the headliner you characters put in because the factory screwed it up. But anyway...oh, and the two surrounds for the tow hooks you installed were in the bed of the truck with the tow hooks, and aren't there now...but you charged me for them anyway? And you put the tow hooks on the truck??
They didn't budge.
I left, as I turned right out of the dealership, there was a new sensation on the steering wheel (Leather wrapped, of course). At 7 oclock on the wheel, running from the front of the steering wheel toward the back at about 8 oclock, nice scratch in the previously smooth surface. Well crap...AND the drivers sun visor won't go up to the headliner...not properly installed. On the phone to the dealer service writer...can you bring it back tomorrow? NO NO AND NO....it.s been here a week and it's got more wrong with it than when I got here. One unhappy camper here. Headed to Texas Motor Speedway in the morning.
AND, drone is a little better, but not gone...the flash subdued some of the droning, but it's still there, as evidenced by opening a window at speed and it stops.
Attachments
Nov 8
20191028_183441.jpg
63.1 KB Views: 85
20191028_174824.jpg
48.5 KB Views: 86
20191028_174812.jpg
69.3 KB Views: 80
20191028_174747.jpg
59.8 KB Views: 82
Successful round trip to Texas Motor Speedway. Whistling all the way...and driving around without the travel trailer, droning. Every time I feel the scratch(es) on the steering wheel, it infuriates me. Wednesday last week got a call from Robert, wondering when I'd be back. Short conversation because I was driving in the rain. Got back home on Monday 11-4, called Texas CDJR asked for Richard in service. Got Austin. Asked if steering wheel was in, he said he'd check and call me back...oh, tell Richard I'd like to speak with him. I'll have him call you, and I'll call you back after I check with parts. Ok, thanks. Tuesday morning, attempted again to call Richard....not at his desk, on a test drive. At 1155am I had enough...called AutoInc, parent company of Texas CDJR. Asked if I could speak with someone regarding one of their dealerships. (There are only four people who constitute the entire organization) The woman who answered the phone listened, told me she would call Joe Harless, dealership GM and have him call me.
I had previously spoken with Joe in May, August and October. He had told me he would 'take care of' my concerns.
When I answered the phone, when he called, first words out of his mouth were "Why did you call corporate?" My response was "Why didn't you do what you said you would do and keep me from having to??"
He wanted to know when I would have the vehicle available to 'fix' the problems. I told him I could arrange to be in Amarillo on Friday 11-8. Service manager Jason was now in the conversation, we discussed what 'problems I had'.
1-Driver side sun visor improperly mounted, large bubble in headliner where spacer block misplaced.
2-Driver and passenger sun visors smudged with dirty fingerprints all over top and bottom.
3-Whistling from near passengers side A pillar at 60-70 mph.
4-Oil spilled all over driver side of engine and valve cover from oil change.
5-Steering wheel has two parallel scratches from 700 o'clock position near face of wheel to 800 o'clock position on outer circumference toward back of wheel. Scratches in leather caused by sharp object being dragged against wheel surface and damaging tactile surface. Steering wheel ordered and 'backordered' expected to ship 11-27.
6-ANC flash only changed pitch of ANC output to subsonic level. Instead of sounding like fillings were going to be knocked out by 300-500hz sound manipulation, the 'new' noise is about 90-115hz and sounds like center carrier on a two piece driveshaft has failed.
7-Water in right rear taillight, reverse and turn lenses.
Joe told me I would get a loaner...they would fill me up with gas...I would get 'detailed' and everything would get fixed, but he didn't want me to call anyone else, just deal with him.
We'll see. Wish me....no. I don't need luck, I need a new dealer.
Nov 15
Followup: Truck put in shop last Friday, 11-8. When I arrived Texas CDJR at 845am, at 1140am was inforned 'we aren't going to finish it today.' Got loaner (Jeep Wrangler Sport) and was told "It will be ready Monday". No word Monday. No word Tuesday. No word Wednesday, so I texted service line, got response from service writer....he would check into parts situation with parts manger, call me back. No call back Wednesday. No call Thursday. This morning I replied with service last text to me, back to them. In about 10 minutes I got a text from Richard, calling you right now.
Phone rings, this is Richard, with Texas Dodge, Mr Riddle? -Yes. Well, we have encountered a little problem. -Oh? Yes, the headliner was improperly installed by our technician, it had been damaged, along with the side curtain airbag, of which we have also ordered, and now the windshield has broken as we attempted to reposition the headliner and were unable to do so because it has been compromised. And your steering wheel is moved up into December. -Wonderful. -What am I supposed to be doing about this? Well, I will tell you this, the technician who did this was let go, along with four others who worked on your vehicle and two others quit, so we are quite short handed at the moment. -And I'm supposed to do what? Well we do apologize and I will get you a parts update before noon today. -Ok.
Don't know what time zone or planet this quy works in but it is now 2:31pm where I am, in the same time zone with the dealership. And no call.
Nov 30
Well here I am, three weeks and a day after placing my 2019 RAM in the hands of...the dealer. Friday when I put it in to the shop to repair the 'new' headliner they had installed they started out-it will be ready 'same day'. Then it turned into Monday...then nothing..for a week. I finally got someone to talk to me. It is disheartening to purchase a $40,000 vehicle and be treated as a criminal. To quote the dealer GM in August: "Don't you worry about a thing, I'll make sure we take care of it." In September: "Really? I'll make sure we get this right, give me a chance tom make some calls." In October: "Don't worry, I'll get this handled." In November: "Why did you call Corporate? You didn't have to call Corporate! I told you I'd take care of it, why'd you do that?" Then he put the Parts and Service guy with the service writer on the phone and we had a 'conversation'. Then, on 11-20 I made a trip to the dealership (65 miles from my house) to take a 'test drive' so they could diagnose droning. But before I got there, while on the phone with the service adviser and Parts and Service Mgr, he decided to 'shout me down' because "You are a 'troublemaker' complaining about everything and calling everyone expecting them to do something for me". You have Joe's number, you have Richard's number, you have everyone's number and you call Albino and tell him how 'bad' we treat you." He then told me he wanted me to only communicate with Richard, no one else, and if I did, he would tell all 'these people' I really didn't want my vehicle worked on.
Just shut up. No I didn't say it but I thought it.
Yesterday, went by the dealership because the loaner was approaching 3,800 miles and temp tag expires 11-30-19. Was told: "Drive it, come back Monday, we'll retag it, don't worry about the miles." I had previously been admonished to return to the dealership BEFORE 3,800 miles. Did my part...
Meanwhile got a call from Albino, to make sure I knew 'status' of my vehicle. First delay was the replacement headliner that took SIX MONTHS to get here was damaged installing it. Headliner came in, and trying to reinstall sun visors,they had both been damaged, AND headliner ordered by VIN came in with wrong wiring harness. Oh, and Safelite broke the 'new' windshield just installed at the end of October...then there is the damage to the right side curtain air bag, all in a voicemail. And he is out of the office all week, have a great Thanksgiving. Parts 'ordered' from suppliers.
My vehicle went into the shop 10-14, came out late 10-28. Back in 11-8, been there since...and I'm a 'troublemaker'.
Dec 2
Had to return to the dealership today to 'renew' temp tag on loaner. Had an interesting conversation with salesman, who recognized me from report he had that I was still driving 'the ugly jeep'. He started by telling me I had lit a fire under some unsuspecting (expletive) in the dealership and they were not happy. He told me he was 'proud of me' for standing up for myself and had EVERYONE'S attention. The dealership management decided last Tuesday he no longer needed to be a part of the weekly conference with FCA region regarding my vehicle. Management told him 'not to talk to me' because 'you might be giving him information'. He told me he's keeping an eye on my truck because he's concerned about its well being. (It is inside with windshield out of it). He also told me he's looking for a job someplace else, I am not the only one with problems, the 'service department is screwing everybody over'. I laughed, he laughed, and we parted ways. I estimate I will not get my truck back until December 11, which will have it 'in the shop' 51 of the last 61 days. NOT ACCEPTABLE
Yes it does. October 3 I files a claim with Texas Department of Motor Vehicles. October 5 I had a 'telephone interview' to determine basis and validity of case. I had been working on getting a headliner, ANC issue addressed since April. The dealership tried to skirt the issue by not writing additional service orders after initial visit. It severely undermined THEIR case because of repeated inquiry into parts status and reordering events. Suddenly and mysteriously, headliner, windshield, and replacement wiring harness showed up, all 'overnighted' to the dealership by October 18. Events following October 28 are ALL issues of haphazard negligence on the part of the dealership, and ongoing. Tail light with water in it is only 'new' issue.Does Texas have a lemon law? You have more than enough trips back and forth and documentation to back it up! We have one up here that's pretty clear cut. It'd be worth lawyering up on this one!
Let me take back all I said about Andrew. My headliner, allegedly ordered in May, backordered until July, was not . I patiently waited until the first week of August, expecting a call to schedule replacement. Second week of August I called and left a message for Andrew to call...he didn't. Thursday 8-15 I called him. He said he'd check and let me know where headliner was. He didn't...so again, I called him on 8-19. Got put on hold for about 15 minutes, when he returned to the phone, still backordered, nationwide delay shipment and it won't even be manufactured until Oct 19. All sounds official, right? As the week wore on, I got madder and madder thinking about this. Called a different dealer in another state last Thursday, and they told me they could get a headliner in 4-6 days and it only took 5 hours to install. OH REALLY.....
Today I visited Texas Dodge...spoke with my salesperson...told him my saga. First move...to the service department to visit with Ivan. Ivan brought up my service report. There it was, headliner improperly installed, unable to correct. Period. Nothing else, NADA. Ivan brought out tech who had looked at it earlier and she was impressed it had not been fixed because she had to take pictures to show FCA what was wrong. Authority to fix expired 7-8-19, so even if the alleged backordered part had arrived, they would have had to re-authorize. What a crock. Next move, parts. Parts department had NO RECORD-ZERO of any headliner ever being ordered for my vehicle. I then told the salesman I needed to talk to Joe Harless, General Manager. He told me he would take care of it, Joe was in a meeting. I excused myself to the restroom, and lo and behold leaving the john, there stands Joe. He greeted me with "How's your new Ram doing?". I responded to the affirmative BUT....Just caught one of your employees in a flat footed lie, he LIED to me about ordering parts, and my status.
Who was it?
Andrew.
IN SERVICE????
Yep, that's him, we've got the part ordered and it should be taken care of next week.
Good, let me know when you bring it in for service. I'm going to have a word with Andrew.
I am personal acquaintance with Joe, his sister is my neighbor.
Andrew just screwed the wrong guy...
Since I did not hear from anyone at Texas DCJR I decided to stop by and check on my headliner. Found finance guy, we went to parts. Parts looked and looked, and looked, couldn't find me. Looked some more, looked again-Oh Wait!! Found it!! It's unavailable from parts provider! Guess you are out of luck! No...YOU ARE. They are building Quad cab trucks EVERY DAMNED DAY, and they can't get me a headliner? So again, ended up in dealership GM office raising my voice and wanting ANYONE to get involved in my issue. He proceeded to tell me FCA had FAILED TO PROVIDE PARTS to COMPLETE CUSTOMER ORDERS on at least six vehicle THIS YEAR!! Four of those customers walked, one went ahead and took delivery, had it less than 90 days and traded for a Toyota, the the sixth was still waiting (8 months) for his part to come in to complete the Rebel he wanted, special ordered and the cordless charger was left off of, even though it was on the build sheet and Maroney when the vehicle came in. This is a total and complete neglect of customer trust top to bottom and lack of responsiveness is likely driving a HUGE number of potential purchaser away from the dealer.
The GM agreed, and offered that if I will appear at the dealership at 800am Monday they will get to the bottom of this....waiting.
Well, the saga continues even after contacting Alex at Ram Cares.
No one at Texas CDJR does...
Was contacted by Judith with FCA shortly after you escalated my concern. I was told: "Your part has a ship date to arrive at your dealer 9-26. If you haven't heard from them by then, call me and let me know."
I did not hear from the dealer. I did not hear from Judith.
I called Texas Dodge and talked to parts. The parts man remembered ordering the part in August. He was unsuprized to learn it was back ordered with NO ANTICIPATED SHIP DATE! I called FCA and attempted to talk to Judith, her mail box was 'unavailable' and I had to dial back into the system and 'request' a specialist. I got Phyllis.
Phyllis accessed my report number and reported the supplier did not know when they could ship a headliner. I reminded her this had been ongoing since MAY and explained some of my experience with the auto industry over the past 40+ years, and I had NEVER HAD THE EXPERIENCE OF BEING UNABLE TO OBTAIN REPAIR PARTS FOR A CURRENT YEAR VEHICLE-EVER. Not GM, not Ford, not VW, not Nissan, not Chrysler, until now. It is absolutely pathetic. The dealer is uninterested, the service department could care less, and FCA is not showing much of anything except they promise, and don't deliver. Just an update...Phyllis did tell me she would escalate to Judiths' boss.
I did not hear from Judith. I am not surprised. Judith quit the case. According to my 'NEW' case manager Maurine, Judith was unable to get ANYONE at the dealership to return calls or even acknowledge a problem. Maurine called on non-company phone and spoke with service adviser Ivan, parts department Henry, and neither one had any urgency what so ever. She asked that the headliner order be upgraded to 'Special Handling' and they both told her they were not authorized to do that. She asked to speak with the parts manager, who was not available. She asked to speak with the service manager who, unsurprisingly was also unavailable. She left messages for both to call her back, as of 100pm cdt neither had. I gave Maurine Joe, Harless' name and told her to call him, and explain to him what the dealership needs to do in order to get parts for my vehicle. I then advised her that Texas Department of Motor Vehicles had reviewed my case and assigned it for Lemon Law claim, and I had sent the letter to FCA US LLC in Auburn Hills yesterday. (She gasped). I was also asked about changing dealership, she asked that I let her try to get something done before the weekend. Time will tell.
FINALLY in for a multitude of...sins. First, recall under campaign V61 performed. And we were able to duplicate the dreaded droning caused by malfunctioning ANC, multiple times. Controller flashed, will find out tomorrow if it was successful. And got tow hooks and bed lights installed! Pictures are of damaged headliner, on shop floor after removal. Second is of my truck with new headliner install in progress, waiting on more "overnight delivery" of parts. The headliner, ordered by VIN came in without wiring for the visor vanity lights. The tech attempted to salvage the harness and cannibalize the missing connectors. Not successful. Part supposed to be in by 0900 tomorrow morning. AAAAnnnddd...while there, found they did not use my Valvoline Synpower and Wix filter, they filled it with MoPar 5w20 (Pennzoil) and a MoPar filter-but they did do a 148 point inspection and found "nothing".
Yes, the windshield is out...
My steering wheel being replaced at 8,500 miles because someone scratched it from 700 o'clock on the face, to 900 o'clock on the back across the outer surface, when replacing headliner that was improperly installed in Michigan. Mine's been in the shop all but 10 days since October 14....see other posts under 'Dealer disinterest".
From October
Seems a large number of these trucks do this. It took me six months...SIX MONTHS for my dealer to acknowledge the problem. They even refused to write a service ticket until I could tell them it would do what I was reporting. October 3, 2019 I sent a letter to FCA and TexDot requesting assistance under Texas Lemon Law, because "The condition described in the complaint relates to safety, has not been addressed by the dealership and continues to be present in the vehicle, albeit intermittent. The condition adversely affects the vehicle's value." Man, have they been jumping through their butts ever since. Had an appointment for Tuesday to get a number of issues fixed, but mainly 'the drone" and the headliner. I even got to talk to FCA Regional General Manager of Parts and Service! LSS, drove up the service drive, got out of the RAM, short talk with service writer and he said, I'm going to put my shop manager and two techs in the back seat and you are going to show them what is happening. Loaded up, turned west onto I-40 service road, went about four blocks, up the ramp to get on I-40 and as I accelerated and gears changed... there it was loud and clear...all the way to 75mph passing through 1500-2500 rpm (1500 = 72mph)
One of the guys in the back seat said "I FEEL IT!!! It's coming out of the speaker!!" The other guy agreed, said it was loud enough it bothered him and gave him vertigo. Turned around, drove 3 miles, exited Coulter Rd, turned back west under the interstate and while accelerating west it did it again. Shop guy mentioned he thought might be carrier bearing on drive shaft...but he had talked to engineering and my vehicle just displayed precisely what they told him to look for, and to reprogram ANC module. If that doesn't work, put a new one in...
So I believe it is fixed! Fingers crossed. Too bad I had to make a second, third, fourth and fifth trip and get nasty about it and threaten Lemon Lawing them, but here we are.
From Oct 28
Texas CDJR called at 1100am, said truck was on the way to detail, would be ready by the time I got there. I arrived at 150pm, and the vehicle was sitting on the lot with all the shipping pads still on the windshield. Asked what happened...Rickie went to lunch and when he got back, someone told him to 'detail' a seller. OK, why was mine moved out of the bay? No one knew.
At 300pm, they moved the truck into the wash bay. Salesman came out and pointed out the mic on passenger side was not seated against headliner surface, as the other five were. Active air dam was deployed, not supposed to be. Pointed this out to the service writer, he said he'd take care of it. "The crew" worked diligently to clean my 7,900 mile old vehicle.
At 455pm, the cleanup guy brought my truck around and reported he was finished with it. Service manager took me to cashier where I was presented a bill for over $400 for installing a windshield AND changing oil and filter. I questioned the windshield and was told they always charge for putting in customer requested parts. I did not request a windshield, it's part of replacing the headliner you characters put in because the factory screwed it up. But anyway...oh, and the two surrounds for the tow hooks you installed were in the bed of the truck with the tow hooks, and aren't there now...but you charged me for them anyway? And you put the tow hooks on the truck??
They didn't budge.
I left, as I turned right out of the dealership, there was a new sensation on the steering wheel (Leather wrapped, of course). At 7 oclock on the wheel, running from the front of the steering wheel toward the back at about 8 oclock, nice scratch in the previously smooth surface. Well crap...AND the drivers sun visor won't go up to the headliner...not properly installed. On the phone to the dealer service writer...can you bring it back tomorrow? NO NO AND NO....it.s been here a week and it's got more wrong with it than when I got here. One unhappy camper here. Headed to Texas Motor Speedway in the morning.
AND, drone is a little better, but not gone...the flash subdued some of the droning, but it's still there, as evidenced by opening a window at speed and it stops.
Attachments
Nov 8
20191028_183441.jpg
63.1 KB Views: 85
20191028_174824.jpg
48.5 KB Views: 86
20191028_174812.jpg
69.3 KB Views: 80
20191028_174747.jpg
59.8 KB Views: 82
Successful round trip to Texas Motor Speedway. Whistling all the way...and driving around without the travel trailer, droning. Every time I feel the scratch(es) on the steering wheel, it infuriates me. Wednesday last week got a call from Robert, wondering when I'd be back. Short conversation because I was driving in the rain. Got back home on Monday 11-4, called Texas CDJR asked for Richard in service. Got Austin. Asked if steering wheel was in, he said he'd check and call me back...oh, tell Richard I'd like to speak with him. I'll have him call you, and I'll call you back after I check with parts. Ok, thanks. Tuesday morning, attempted again to call Richard....not at his desk, on a test drive. At 1155am I had enough...called AutoInc, parent company of Texas CDJR. Asked if I could speak with someone regarding one of their dealerships. (There are only four people who constitute the entire organization) The woman who answered the phone listened, told me she would call Joe Harless, dealership GM and have him call me.
I had previously spoken with Joe in May, August and October. He had told me he would 'take care of' my concerns.
When I answered the phone, when he called, first words out of his mouth were "Why did you call corporate?" My response was "Why didn't you do what you said you would do and keep me from having to??"
He wanted to know when I would have the vehicle available to 'fix' the problems. I told him I could arrange to be in Amarillo on Friday 11-8. Service manager Jason was now in the conversation, we discussed what 'problems I had'.
1-Driver side sun visor improperly mounted, large bubble in headliner where spacer block misplaced.
2-Driver and passenger sun visors smudged with dirty fingerprints all over top and bottom.
3-Whistling from near passengers side A pillar at 60-70 mph.
4-Oil spilled all over driver side of engine and valve cover from oil change.
5-Steering wheel has two parallel scratches from 700 o'clock position near face of wheel to 800 o'clock position on outer circumference toward back of wheel. Scratches in leather caused by sharp object being dragged against wheel surface and damaging tactile surface. Steering wheel ordered and 'backordered' expected to ship 11-27.
6-ANC flash only changed pitch of ANC output to subsonic level. Instead of sounding like fillings were going to be knocked out by 300-500hz sound manipulation, the 'new' noise is about 90-115hz and sounds like center carrier on a two piece driveshaft has failed.
7-Water in right rear taillight, reverse and turn lenses.
Joe told me I would get a loaner...they would fill me up with gas...I would get 'detailed' and everything would get fixed, but he didn't want me to call anyone else, just deal with him.
We'll see. Wish me....no. I don't need luck, I need a new dealer.
Nov 15
Followup: Truck put in shop last Friday, 11-8. When I arrived Texas CDJR at 845am, at 1140am was inforned 'we aren't going to finish it today.' Got loaner (Jeep Wrangler Sport) and was told "It will be ready Monday". No word Monday. No word Tuesday. No word Wednesday, so I texted service line, got response from service writer....he would check into parts situation with parts manger, call me back. No call back Wednesday. No call Thursday. This morning I replied with service last text to me, back to them. In about 10 minutes I got a text from Richard, calling you right now.
Phone rings, this is Richard, with Texas Dodge, Mr Riddle? -Yes. Well, we have encountered a little problem. -Oh? Yes, the headliner was improperly installed by our technician, it had been damaged, along with the side curtain airbag, of which we have also ordered, and now the windshield has broken as we attempted to reposition the headliner and were unable to do so because it has been compromised. And your steering wheel is moved up into December. -Wonderful. -What am I supposed to be doing about this? Well, I will tell you this, the technician who did this was let go, along with four others who worked on your vehicle and two others quit, so we are quite short handed at the moment. -And I'm supposed to do what? Well we do apologize and I will get you a parts update before noon today. -Ok.
Don't know what time zone or planet this quy works in but it is now 2:31pm where I am, in the same time zone with the dealership. And no call.
Nov 30
Well here I am, three weeks and a day after placing my 2019 RAM in the hands of...the dealer. Friday when I put it in to the shop to repair the 'new' headliner they had installed they started out-it will be ready 'same day'. Then it turned into Monday...then nothing..for a week. I finally got someone to talk to me. It is disheartening to purchase a $40,000 vehicle and be treated as a criminal. To quote the dealer GM in August: "Don't you worry about a thing, I'll make sure we take care of it." In September: "Really? I'll make sure we get this right, give me a chance tom make some calls." In October: "Don't worry, I'll get this handled." In November: "Why did you call Corporate? You didn't have to call Corporate! I told you I'd take care of it, why'd you do that?" Then he put the Parts and Service guy with the service writer on the phone and we had a 'conversation'. Then, on 11-20 I made a trip to the dealership (65 miles from my house) to take a 'test drive' so they could diagnose droning. But before I got there, while on the phone with the service adviser and Parts and Service Mgr, he decided to 'shout me down' because "You are a 'troublemaker' complaining about everything and calling everyone expecting them to do something for me". You have Joe's number, you have Richard's number, you have everyone's number and you call Albino and tell him how 'bad' we treat you." He then told me he wanted me to only communicate with Richard, no one else, and if I did, he would tell all 'these people' I really didn't want my vehicle worked on.
Just shut up. No I didn't say it but I thought it.
Yesterday, went by the dealership because the loaner was approaching 3,800 miles and temp tag expires 11-30-19. Was told: "Drive it, come back Monday, we'll retag it, don't worry about the miles." I had previously been admonished to return to the dealership BEFORE 3,800 miles. Did my part...
Meanwhile got a call from Albino, to make sure I knew 'status' of my vehicle. First delay was the replacement headliner that took SIX MONTHS to get here was damaged installing it. Headliner came in, and trying to reinstall sun visors,they had both been damaged, AND headliner ordered by VIN came in with wrong wiring harness. Oh, and Safelite broke the 'new' windshield just installed at the end of October...then there is the damage to the right side curtain air bag, all in a voicemail. And he is out of the office all week, have a great Thanksgiving. Parts 'ordered' from suppliers.
My vehicle went into the shop 10-14, came out late 10-28. Back in 11-8, been there since...and I'm a 'troublemaker'.
Dec 2
Had to return to the dealership today to 'renew' temp tag on loaner. Had an interesting conversation with salesman, who recognized me from report he had that I was still driving 'the ugly jeep'. He started by telling me I had lit a fire under some unsuspecting (expletive) in the dealership and they were not happy. He told me he was 'proud of me' for standing up for myself and had EVERYONE'S attention. The dealership management decided last Tuesday he no longer needed to be a part of the weekly conference with FCA region regarding my vehicle. Management told him 'not to talk to me' because 'you might be giving him information'. He told me he's keeping an eye on my truck because he's concerned about its well being. (It is inside with windshield out of it). He also told me he's looking for a job someplace else, I am not the only one with problems, the 'service department is screwing everybody over'. I laughed, he laughed, and we parted ways. I estimate I will not get my truck back until December 11, which will have it 'in the shop' 51 of the last 61 days. NOT ACCEPTABLE
Yes it does. October 3 I files a claim with Texas Department of Motor Vehicles. October 5 I had a 'telephone interview' to determine basis and validity of case. I had been working on getting a headliner, ANC issue addressed since April. The dealership tried to skirt the issue by not writing additional service orders after initial visit. It severely undermined THEIR case because of repeated inquiry into parts status and reordering events. Suddenly and mysteriously, headliner, windshield, and replacement wiring harness showed up, all 'overnighted' to the dealership by October 18. Events following October 28 are ALL issues of haphazard negligence on the part of the dealership, and ongoing. Tail light with water in it is only 'new' issue.
What dealership is Chrysler ram Tampa? Is it courtesy Chrysler on Adamo?Chrysler RAM Tampa. DO NOT make my mistake.
I brought my truck in for warranty overheat breakdown on a monday morning start of business. breakdown on sunday before. I got slow queued for the repair because I hadn't scheduled an appointment (while they were closed) after my breakdown. after waiting all day to even triage the truck they spent less than an hour *fixing it* and when I got it back the next day they had fixed the overheat and broke the AC system, for which they have no root cause and no ETR .
the dealership had the audacity to tell me that they didn't even know if they broke it because they don't do any check-in/check-out on vehicles when they are brought in. I never even left the lot with the truck when they broke the AC and they have pushed me to the back of the repair queue again because I had no appointment when "I brought the truck back in".
I can't believe this is the image that FCA wants to put forward with their name on the banner. I haven't even had the chance to make my third payment or cross my first service interval.
3500 miles and a broken truck in the shop with no estimate of time to return and the service center isn't sweating it.
Ramcares can't get a hold of the GM or service director.
Ramcares wasn't able to get a hold of the service center to schedule a repair which is why I had to show up unannounced in their lot.
Where's the accountability? I'm 50k out of pocket in a base trim rental instead of my Laramie.
yes. adamo/ hwy 60/kennedy and hwy 301 .What dealership is Chrysler ram Tampa? Is it courtesy Chrysler on Adamo?
Good. That’s the closest one to me but I drive into the city to go to another dealer.yes. adamo/ hwy 60/kennedy and hwy 301 .